Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	698	100%	+0.5	● Low

4.3 / 5 overall

698 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.0▲ 0.5
12-month avg: 3.5
All-time: 4.3
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
John Shepherd Estate AgentsThis company	4.3 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	3.2 out of 5 (fair)	+8%	698
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	—	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	3.9 out of 5 (good)	4.3 out of 5 (good)	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	1.2 out of 5 (poor)	—	3.3 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	1,000

Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).

Viv

1 review

Jun 24, 2022

Would Recommend- Four Oaks Branch

Positives: they were very quick to get back to me when I applied for the flat I’m renting . Communication has always been very quick and efficient. Any issues I have had so far in my flat have been dealt with straight away. I would like to mention Leah who has been a star dealing with any queries and issues right from the very beginning. Leah is definitely a precious commodity to John Shepherd and the reason why I feel so comfortable and looked after during my tenancy. Leah is lovely and incredibly efficient at dealing with issues. Nothing is too much for her: I am feeling happy and very settled in my flat . Cons The only issue I had , which is not John Shepherd’s direct fault, is the company they use to check references, Goodlord. I found it virtually impossible to speak to a human being. You can use the webchat. However , you “speak” to a bot after 5pm which proved a waste or time and it was incredibly frustrating. They use a software to collect information and documents and it is a straight forward if you upload exactly what they ask for. In my particular case , I have 2 different employers. One of them , BCC, had not issued payslips for the last 2 months ( they are revamping their payroll system and having issues with this) . So I wasn’t able to provide Goodlord with April and May payslips from 2 of my jobs as I didn’t have them. I emailed them via the Bot to inform them of what was happening. Someone from Goodlord left a message on my phone, suggesting to upload my work contracts and a letter from my employers, so I followed their advice and uploaded all the information as per requested. A few days later I was informed by John Shepherds that my salary did not match what I had stated in my forms when applying for the property ( Goodlord passed the information onto them) It was obvious that Goodlord was not looking at the contracts and extra information I had uploaded. They were still only taking into account the salary they could see from the payslips. The effort made to explain the situation, the contracts, the employers letter and the bank statements were not being taken into consideration. A simple 5 minute call with a human being would have been in enough to sort the issue out. In the end Sam from John Shepherd ,got in touch with them and sort it all out for me. It all got sorted out in the end but all the stress would have been avoided by speaking to a human being and not to a bot.

Report

Month	Average	Reviews
Aug 24	3.3	12
Sep 24	3.3	10
Oct 24	3.6	15
Nov 24	3.9	11
Dec 24	2.0	4
Jan 25	3.1	9
Feb 25	3.6	10
Mar 25	3.2	13
Apr 25	3.6	17
May 25	3.7	9
Jun 25	4.4	10
Jul 25	3.6	5

John Shepherd Estate Agents reviews & trust report

John Shepherd Estate Agents has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 400 positive reviews

Top complaintsof 93 negative reviews

How it compares

Reviews

Customer reviews (698)

Jordan is a legend - thank you!

My son’s rental application was pulled…

although we had a really tricky sale…

Alternatives to John Shepherd Estate Agents

Fantastic Services

My Home Move Conveyancing

Klast Home

Ingrams Water & Air

Home-Tex.no

Dexters Estate Agents

The CrowdTrust Experience⭐

Brilliant

Great sale in a difficult market

Very professional

I have just rented a beautiful property…

Lettings Dept just as amazing as their Sales Dept

Excellent Service

Harry was highly professional

Could not login easily

Found the staff to be generally very unhelpful

Would Recommend- Four Oaks Branch

Absolutely hopeless

Excellent service

Lily is the best!

We have been using John Shepherd as…

Excellent service

Fantastic lettings management and the…

Absolutely great and trustworthy estate…

About John Shepherd Estate Agents

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