JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
Jpauto receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight great prices and fast shipping, noting that they received the correct parts promptly, many others report serious issues with incorrect orders and poor customer service.
Common complaints include receiving the wrong products, difficulty obtaining refunds, and unresponsive support, leading to frustration and financial loss for several consumers. Positive experiences seem to be more of a rarity, with only a few customers praising the quality of the parts they received. Overall, the sentiment leans heavily negative, with many advising potential buyers to be cautious when ordering from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 81 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.4 | 5 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I got the part I needed at a very reasonable price”
“Won't answer my request for refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +25% | 81 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).
81 reviews of Jpauto. Filter by what matters to you.
I bought a pair of headlights for my 07 Tacoma and these dudes sent me mix match lights. They look the same on the front but the backs don't. If you're going to send different brands at least notify me first. Now I have to go through the bullxxxt return.
Poor customer service , fed ex posted it was delivered a day before I actually received it, so I emailed them telling them I haven’t received anything and all they had to tell me was “fed ex says it was delivered ,best regards” ...So if I didn’t receive my product the next day I would’ve been asked out...take your money where they care
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
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