Great price, fast shipping
I got the part I needed at a very reasonable price. Shipped and received very quickly. Happy customer!

JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
Jpauto receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight great prices and fast shipping, noting that they received the correct parts promptly, many others report serious issues with incorrect orders and poor customer service.
Common complaints include receiving the wrong products, difficulty obtaining refunds, and unresponsive support, leading to frustration and financial loss for several consumers. Positive experiences seem to be more of a rarity, with only a few customers praising the quality of the parts they received. Overall, the sentiment leans heavily negative, with many advising potential buyers to be cautious when ordering from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 81 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.4 | 5 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I got the part I needed at a very reasonable price”
“Won't answer my request for refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +25% | 81 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).
81 reviews of Jpauto. Filter by what matters to you.
I got the part I needed at a very reasonable price. Shipped and received very quickly. Happy customer!
To: JPAuto Thank you for your prompt service. I received the rear view mirror. It was a great product and was in very good condition. I took it to my body shop and they painted it to match my car color and installed it and it looks great and the remote adjustments works great. Thank you very much. It has been a great pleasure to deal with JP Auto for great auto parts.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Updated review. Ordered my tail light on 3/3 Today 3/6 it was delivered. Wrapped in bubble wrap with foam packing to keep it safe. Fit like a Genuine Toyota tail light. Super happy. Thumbs up with these guys for sure
I ordered a set of parking lights. One of the lights was damaged upon arrival. I completed RMA process and received a replacement promptly. I wasn't required to return broken light, just send a pic. I will deal with JPAUTO again. Thank you
I order a corner light assembly for my neighbor’s car. After the initial notification of shipping with the FedEx number included, the big winter storm across the eastern part of the country hit. To my surprise, I didn’t have to track the shipment, as Jpauto sent nightly updates of tracking the delivery date. Pleasantly surprised that they followed shipment through to final delivery. Assembly was well package so no damage during shipment. I will definitely order from them in the future.
I just received my 2012 Honda civic taillight assembly set and honestly I’m so impressed I payed 71$ and that’s the best price around and the quality even better 10 stars !!!!!
Kina get scared ordering stuff on line. Super good company. Parts came fit perfect. Will use them again
I ordered 2 taillights for my car, and had not checked reviews before I ordered, which is something that I usually do. I was really worried about my order after I read some of these reviews. However, I received my order with correct parts, and it arrived two days early. I guess it’s hit and miss with these guys, so I feel lucky!
We just had an old ute picked up by Dan at JP Autos. He was polite, prompt, friendly and could not have been nicer to deal with! Highly recommended!
After ordering replacement assemblies for my 98 Doge Ram 1500, I read some reviews and was suddenly very nervous. To my surprise the tracking number from FedEx was legit and they arrive exactly as promised. They are high quality Eagle Eyes assemblies and a perfect fit. They cost me 1/2- 1/3 of what others offered. Being one who has written 100s of reviews, I am fully aware that there are many fake reviews both positive and negative. The only drawback, which is very common these days was a lack of installation instructions. I found several YouTube videos that overcame this. I installation was mostly simple. There had been some bumper damage when I bought the truck that pose some difficulty installing the drivers side assembly. This was easily overcome with the assistance of another video. The assemblies are installed and work perfectly. Although it was not necessary, I reached out to JP Auto just to see how their customer service and communications were. They responded quickly and offered their assistance should I need it in the future.
I made an order on June 19th at 1pm and on June 20th it beat me home from work. I ordered a bumper cover that came in great condition, no scratches, went right into shape in the sun and was the correct part. The first bumper I ordered from another company was none of those things. Truly amazed how it arrived so fast and in great shape. Many of the bad reviews seem like errors with the shipper and not the product.
I was hesitant to purchase at 1st bc of such negative reviews but I did anyway. Boy, was I glad I did bc my part that I ordered for my Audi came in like 3 days! It was half the cost of anywhere else that I googled for it. Cheaper than carparts.com, partsgeek, ebay, and Amazon. I ordered a right fog grill and received it quick and in perfect condition. No this isn't a paid sponsorship, just a great review for great service. Thank you JPAuto.com for such a positive experience. I'll be back.
2002 Hyundai sonata right tail light was damaged from hit and run. I ordered a new tail light from jpauto and this was my first purchase. I read the reviews AFTER making the purchase and got nervous. But the tail light came 3 days later in amazing condition. Some of these reviews might turn people away, but my experience was great!! I would purchase again!!
I was sent the wrong part and I was refunded no question asked. Excellent and fast customer service.
Had a great experience with JP auto .I will recommend to other if you in need of an auto parts for your vehicle . They deliver on time thanks to Fed ex as well.. will indeed used them again
AMAZING !!!! Ten days from order to delivery in Australia. They even corrected the part number I had once i supplied them my VIN. Payment by Paypal. They source new and secondhand Japanese parts from Japan (not Dubai like some of their competitors which adds another ten days to delivery time) Cannot rave enough. Best thing ever.
I ordered a towing mirror for my 2012 Silverado 2500 HD. I’n my hast to order it i ordered the driver side but actually needed the passenger side. When I realized my mistake I sent an email to their support team. I was provided a RMA and shipping label within a couple of days. There was questions asked and no fussing. JP Auto came through. The correct mirror has been ordered and shipped already. Thank you JP Auto for providing great service. I will be ordering from you again.
The taillight assembly for my 2016 BMW 328i x drive was shipped in a timely fashion. It fit perfectly and performed like the OEM part
JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
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