Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.2	81	100%	-0.5	● Low

2.2 / 5 overall

81 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review May 2025.

Last 3 months: 2.6▼ 0.5
12-month avg: 2.5
All-time: 2.2
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Refunds	Quality	Trend	Reviews
JpautoThis company	2.2 out of 5 (poor)	100 out of 100	2.6 out of 5 (poor)	1.3 out of 5 (poor)	2.5 out of 5 (poor)	+25%	81
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.2 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	—	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.0 out of 5 (poor)	1.4 out of 5 (poor)	—	1,000

Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).

Timothy Taylor

1 review

May 31, 2025

Featured

Not shipping the same day as advertised

Ordered on 24, and carrier didn't get it until 29, expecting shipment to be a week late, having to push back schedule is extremely frustrating.

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Rebekah Mae Trapp

1 review

May 20, 2025

Featured

Great price, fast shipping

I got the part I needed at a very reasonable price. Shipped and received very quickly. Happy customer!

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David Szolosi

1 review

May 14, 2025

Featured

Sent wrong product, won't replace

Sent the wrong product then insisted they sent the right product even after me sending pictures of the wrong item that shipped. All this is drawn out over weeks of emailing back and forth since they have no phone number.

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joann cisler

1 review

May 10, 2025

Featured

Wrong part

Wrong part. Won't answer my request for refund. Only way to contact seems to be email they don't respond. Did anyone else get a refund???

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rocket slead

1 review

May 6, 2025

RIP OFF site do not buy from here

they sent me the wrong parts. NO option for returns!

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Jason francis

1 review

May 4, 2025

The sent me a broken tail light…

The sent me a broken tail light assembly.....(I already had 1 of those )...and won't return it so yeah don't order from them

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JEFF

1 review

May 1, 2025

dont use this company

I ordered a tail light for my truck & it didnt fit! I went online to return it & it tells me i have no returnable items? so now im out money for this tail light & they wont take it back? do not use this company for anything!!!

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Peter

1 review

Apr 10, 2025

Great replacement product

To: JPAuto Thank you for your prompt service. I received the rear view mirror. It was a great product and was in very good condition. I took it to my body shop and they painted it to match my car color and installed it and it looks great and the remote adjustments works great. Thank you very much. It has been a great pleasure to deal with JP Auto for great auto parts.

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Owen Joy

1 review

Apr 3, 2025

Prompt and packaged okay

Ordered a new set of side lights and headlights for my crown victoria and they got here in two days with decent packaging. They seem to be a hit or miss judging by reviews so maybe I got lucky. Overall great experience.

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Steve Brow

1 review

Mar 7, 2025

Exact fit. Super fast shipping

Updated review. Ordered my tail light on 3/3 Today 3/6 it was delivered. Wrapped in bubble wrap with foam packing to keep it safe. Fit like a Genuine Toyota tail light. Super happy. Thumbs up with these guys for sure

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Mike Cunagin

1 review

Jan 26, 2025

Excellent Experience

I ordered a set of parking lights. One of the lights was damaged upon arrival. I completed RMA process and received a replacement promptly. I wasn't required to return broken light, just send a pic. I will deal with JPAUTO again. Thank you

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T. Black

1 review

Jan 18, 2025

Shipment updates each night

I order a corner light assembly for my neighbor’s car. After the initial notification of shipping with the FedEx number included, the big winter storm across the eastern part of the country hit. To my surprise, I didn’t have to track the shipment, as Jpauto sent nightly updates of tracking the delivery date. Pleasantly surprised that they followed shipment through to final delivery. Assembly was well package so no damage during shipment. I will definitely order from them in the future.

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Pham Duy

1 review

Dec 23, 2024

So they did send the the wrong part of…

So they did send the the wrong part of the car and when I tried to return, the label only said refund $8 to me even though I bought the mirror for $30 plus shipping. I still return it and contact the company using the website fill outt form. Seems like they actually listened to me, after a few hours, they started initiate the whole refund with shipping back to my card. Based on a lot of negative reviews here, I think they are trying to do better with the customer service even though their contact method isn't very flexible (no email or phone number on the website).

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Matthew

1 review

Dec 22, 2024

BUYER BEWARE

Worst and most bizarre autoparts purchase of my life. Ordered a mirror for my truck. Whoever packaged it didn't add bubble wrap or anything -- literally just tossed the mirror in an oversized box made with the flimsiest cardboard you have ever seen in your life. Of course it arrived broken. The packaging was so poor that I am going to say that whoever did this did so intentionally. Or more than likely, they simply shipped me an already broken mirror. Why? Well, get this - I paid $57.63 which includes $9.99 shipping. In order to get a refund, here is the process: - 4 week minimum refund time. - I have to pay to ship the mirror back to them, even though it arrived broken. - They will only refund me $29.02 if they do in fact decide to refund me. - How did jpauto arrive at $29.02? No one knows. Not even jpauto. Absolutely bizarre. When you add in how goofy their website is, I will tell you that this is the worst autoparts purchase experience/company I have ever dealt with. BUYER BEWARE.

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Chris Peterson

1 review

Dec 19, 2024

I ordered a headlight for my Honda…

I ordered a headlight for my Honda accord. The picture looked just like my headlight. It asked me what trim level I have and I picked it. It brought up a picture of mine but the description was wrong. I didn’t catch it until it was on its way. Shipping was already delayed longer than it should have been. I started the return and expected to get all the money back minus shipping. As soon as the package came I didn’t open it just shipped it right back. They are apparently keeping another $30 for restock fee I’m guessing which wasn’t communicated to me or I would have just sold it on eBay. Ridiculous that opening a box you packages and putting something on the shelf costs me. It is partially your fault as you had the wrong picture with the description.

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John Donovan

1 review

Dec 9, 2024

Do Not Recommend

The part I received, replacement tail light, did not provide a turn signal. Defective. I told them I needed to return it. They said to take it to a mechanic. Really? When I returned it they shorted me about $32 on the refund. Very deceptive.

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Steely Neth

1 review

Dec 8, 2024

I just received my 2012 Honda civic…

I just received my 2012 Honda civic taillight assembly set and honestly I’m so impressed I payed 71$ and that’s the best price around and the quality even better 10 stars !!!!!

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Thomas Dewitt

1 review

Nov 26, 2024

Kina get scared ordering stuff on line

Kina get scared ordering stuff on line. Super good company. Parts came fit perfect. Will use them again

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Corey Bennett Sr

1 review

Nov 20, 2024

JP Auto is a JOKE

Do not buy from JP auto I do a lot of business with several auto merchants. This is by far the worst experience I’ve had and return the product they receiving it and not giving me a credit back on my credit card.

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Bianca Miller

1 review

Nov 13, 2024

If I could rate zero I would

If I could rate zero I would! We ordered a tail light and received a cabin air filter, no contact number, no response by email, when u try to track it it takes u back to where u bought it in the first place. FedEx even said yea we get these calls in them all the time. Shame on y’all

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Month	Average	Reviews
Jun 24	3.0	2
Jul 24	1.0	1
Aug 24	1.0	1
Sep 24	2.6	5
Oct 24	2.3	3
Nov 24	2.0	4
Dec 24	2.4	5
Jan 25	5.0	2
Feb 25	—	0
Mar 25	5.0	1
Apr 25	5.0	2
May 25	1.6	7

Jpauto reviews & trust report

Jpauto has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 25 positive reviews

Top complaintsof 56 negative reviews

How it compares

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