Is Juicy Vapes a legitimate company?
Juicy Vapes has received numerous reviews, primarily negative, with a low overall rating. Many customers report issues with order fulfillment and communication, raising concerns about its legitimacy.

Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
Juicy Vapes receives high praise for its great service and fast delivery, with many customers noting their satisfaction with the overall shopping experience. Reviewers frequently highlight the quality of products and the efficiency of the delivery process when orders are fulfilled as promised.
However, a significant number of complaints reveal serious issues with order fulfillment, particularly regarding next-day delivery promises that often go unmet. Many consumers express frustration over the lack of communication, as attempts to reach customer service via email or phone frequently yield no response. Some customers even describe their experiences as scams, citing lost orders and the need to dispute charges with their banks. Despite the positive feedback from a majority, the recurring delivery issues and poor customer support create a concerning trend.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My experience with this company was very good”
“Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too wo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −44% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Juicy Vapes is #2 of 5 on overall rating in this group.
500 reviews of Juicy Vapes. Filter by what matters to you.
Over a year ago
Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too worst company out
Over a year ago
One week after placing a large next day delivery order I am still waiting. This company is not contactable by phone and do not respond to emails. Worst experience I have ever had from an online order.
Over a year ago
Put order in 2 weeks ago not received anything not answering emails avoid it’s just a pure scam
Over a year ago
If I could give 0 stars I would! DO NOT USE THIS COMPANY THEY ARE SCAMMERS NO NEXT DAY DELIVERY, NO RESPONSE TO EMAILS, NO TELEPHONE RESPONSE, IF I COULD REPORT TO THE POLICE FOR THEFT I WOULD!
Quick answers to the questions people ask most.
Juicy Vapes has received numerous reviews, primarily negative, with a low overall rating. Many customers report issues with order fulfillment and communication, raising concerns about its legitimacy.
There are verified reviews suggesting that Juicy Vapes may not be reliable, with multiple customers labeling their experience as a scam due to unfulfilled orders and lack of response.
Juicy Vapes offers a range of vaping products, including e-liquids and devices. However, customers have reported inconsistent availability and delivery issues.
While specific payment methods are not detailed in reviews, customers have expressed concerns about order fulfillment after payment, indicating potential issues with their transactions.
Many customers have found it difficult to contact Juicy Vapes, citing unresponsive email communication and a full voicemail. This has been a common complaint among those seeking assistance.
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Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too worst company out
One week after placing a large next day delivery order I am still waiting. This company is not contactable by phone and do not respond to emails. Worst experience I have ever had from an online order.
Put order in 2 weeks ago not received anything not answering emails avoid it’s just a pure scam
If I could give 0 stars I would! DO NOT USE THIS COMPANY THEY ARE SCAMMERS NO NEXT DAY DELIVERY, NO RESPONSE TO EMAILS, NO TELEPHONE RESPONSE, IF I COULD REPORT TO THE POLICE FOR THEFT I WOULD!
Placed order 3 weeks ago and still not delivery when it states next day delivery!! Emailed and tried to call no response, AVIODDD!!!! Had to open claim with my bank!! SCAMMM!!
Very bad service. Had a Free next working day delivery, It’s been 4 working days and still didn’t get a a order Don’t buy from them!
Appalling. Order placed and nothing received. I have had to dispute the payment with my card provider. Avoid.
Ordered on the 9th July for next day delivery, by Saturday still nothing received emailed them. Got email on Sunday with an apology they will ship a new order out if DHL have lost it. Monday was told they're waiting to hear from DHL. That was the last communication with them. Received order today. I am missing 1 vape and the 3 I did receive are wrong. I am beyond frustrated with the lack of communication and now the lack of care with my order. I'm waiting for a response as I obviously emailed them to let them know it's all wrong. We shall see. Oh and to top it off at no point was I given the tracking to trace my own order.
I ordered 10 x Crystal pro switch 30k at £49.90 I placed the order 7days ago. After repeated emails requesting an update of my order and no response. I've tried to call the Tel no which give you 5 options. Having tried all five options. Unable to get through to any of them. An automated voice saying mail box full Unable to connect. I'm feeling ripped off . I feel like I've been scamed.
Charge you £4.99 for express delivery, then keep you waiting ages for arrival of product . No tracking number . No idea who courier is . No idea of when product is going to arrive . And £4.99 for the privilege . Won’t be using again .
I paid a lot of money and didn't get anything from them. The lie and Said the would send it asap. Nothing happend. Very difficult to reach them. They stop answer mail. And i didn't Get a phonenumber when i ask. Don't pay before u get What u order. Christine
Amazing service. I live about 20 miles from these guys, was driving past the warehouse and popped in. Great bunch! Found out these reviews are competitors, don't listen to all of this! I ordered and it was 1 days late. The volume of orders I saw at this pace ready to be sent was unreal. 1 day late really wasn't the end of the world, these things happen! I order on amzon prime and its a day late sometimes. Set me up with a discount code and all sorts. Will always use this company and feel quite bad that they are being hammered by jelous competitors with bad reviews, but to be fair, it hasn't affected their business!!! Great group.friendly, and have never had service like it.
Ordered for next day delivery. No delivery received. I contacted them by email asking for tracking number which they refused to give me. They replied stating my order must be lost and offered me a replacement but my flavour was out of stock apparently. They said they will send me another flavour and no response to tracking bore a reply back. I will be contacting my bank. I believe this website is fraudulent as many other reviews are experiencing the same problem.
I placed an order for vapes and e-liquids and have still not arrived. Impossible to contact company, emails not responded to. -update: when the order did arrive, my orders were replaced with items that I didn’t request or consulted about. It would’ve been A LOT better if I was consulted about items that were out of order before they were replaced
I have ordered from here twice and each time my order doesn't get delivered... And it is the same reason each time. Since I have used them I have have fraud on my card and had many debits come out. Luckily monzo had disputed these and paid me back but it seems it all happened when I started buying from here.. Be warned..
I made a purchase of some vape flavours from this company and the delivery was meant to be next working day. Fast forward almost a week after I made the purchase I decided to email to ask for an update. They got back to me and told me the package had gotten lost and were happy to resend my order however the particular vape flavour I ordered was out of stock so asked what other flavour I would like. I told them I would instead like a refund as I don’t like any of the other flavours. I haven’t had a response since and after looking at reviews I am fearful I won’t receive a refund and have been scammed. Update: found out this company are a scam; had to go through my bank to get my money back
As many companies mention don't bother trying to call as all you will get is mailbox full.really! In this day and age. So placed an order said item was in stock received order and they wrote on delivery item discontinued so we swapped and added some free product without an email giving me the choice of a refund. Email sent today stating this is not their choice to send a substitute the product substitution is no use to me as I don't use this particular juice. Think twice before ordering not holding my breath on a refund very misleading or just a way to get money from you. Juicy vapes feel free to respond informing me my refund has been processed happy to return the no use juice back to you recorded delivery at your cost
I am absolutely outraged with this company I made a purchase at the beginning of December and I am still waiting for contact about purchase and items I am disgusted with this and find that they have stolen my money and I can not contact them due to mailbox being full angry is an understatement
My experience with this company was very good. I like their great variety of products. Their shipping to Europe was flawless, could follow up with track and trace and I received all the products that I ordered. Overall positive experience.
I always use Juicy Vapes and have done for years. All of these bad reviews are ridiculous, surely if something is out of stock at some point and there is a mistake it isn't the end of the world? makes me sick people all jumping on the bandwagon and copying another person writing a negative review.... little keyboard warriors. By FAR the best vape company in the UK. Before I moved to Newcastle I would pop in to see these guys... absolutely lovely, hardworking team who would do anything to help as well as being a very, very big very professional outfit! get a grip with your little reviews people. So sad these little people trying to ruin someone's business id there order was a day late or something was mistakenly not in stock. These have been great to be for 9 years and will NEVER EVER go elsewhere.
Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
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