Took my money 7 days ago
Took my money 7 days ago, still haven't received my items which was meant to be next date delivery. I actually think this is an Internet con

Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
Juicy Vapes receives high praise for its great service and fast delivery, with many customers noting their satisfaction with the overall shopping experience. Reviewers frequently highlight the quality of products and the efficiency of the delivery process when orders are fulfilled as promised.
However, a significant number of complaints reveal serious issues with order fulfillment, particularly regarding next-day delivery promises that often go unmet. Many consumers express frustration over the lack of communication, as attempts to reach customer service via email or phone frequently yield no response. Some customers even describe their experiences as scams, citing lost orders and the need to dispute charges with their banks. Despite the positive feedback from a majority, the recurring delivery issues and poor customer support create a concerning trend.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My experience with this company was very good”
“Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too wo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −44% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Juicy Vapes is #2 of 5 on overall rating in this group.
500 reviews of Juicy Vapes. Filter by what matters to you.
Took my money 7 days ago, still haven't received my items which was meant to be next date delivery. I actually think this is an Internet con
Absolute blaggers!!! Ordered online with next day delivery on the 18th Dec. Not received anything yet. Called….cant get through. Chat bot is a waste of time Emailed……not read AVOID!!!!
I’ve been a loyal customer of Juicy Vapes for over seven years, regularly shopping at my local store—until it sadly closed down. Since then, I’ve been forced to use their online store, and the experience has been nothing short of frustrating. This is the third time I’ve ordered from the website, and every single time, my next-day delivery hasn’t been fulfilled—even though I placed my orders before the cut-off time stated in their terms. The most recent issue was the worst. I placed two separate orders at the same time, intending to use a voucher on one and a discount on the other, while also building my reward points (although that didn’t work as planned, and I’ve yet to receive a reply to my email about it—after four days!). Only one of the orders arrived, with no trace of the second, even though both were placed at the same time and had the same delivery address. I really like Juicy Vapes' products, but their customer service and choice of courier are letting them down badly. After seven years of loyalty, I’m seriously considering taking my business elsewhere.
Quick answers to the questions people ask most.
Juicy Vapes has received numerous reviews, primarily negative, with a low overall rating. Many customers report issues with order fulfillment and communication, raising concerns about its legitimacy.
There are verified reviews suggesting that Juicy Vapes may not be reliable, with multiple customers labeling their experience as a scam due to unfulfilled orders and lack of response.
Juicy Vapes offers a range of vaping products, including e-liquids and devices. However, customers have reported inconsistent availability and delivery issues.
While specific payment methods are not detailed in reviews, customers have expressed concerns about order fulfillment after payment, indicating potential issues with their transactions.
Many customers have found it difficult to contact Juicy Vapes, citing unresponsive email communication and a full voicemail. This has been a common complaint among those seeking assistance.
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The 2 stars are just for the fast free delivery. Unfortunately they sent me the wrong order, and now don’t answer their phones or emails. Absolutely shocking customer service
I have used this company for a while and not had many complaints. Until recently. Communication is non existent. I have only been sent half of my recent order. Phone lines are all dead. I will not be using them again. Disappointed.
I spent £146 with this company two weeks ago. The order "went missing" with their courier, and I was advised by email (the single piece of comms I have had with them - which judging from other reviews is something of a miracle) to expect a re-delivery. This was four days ago, and still no delivery. I have tried dozens of times since to call, email, and deal with their chat bots since, and I have not had one response. I don't know how to get my money back, and I am so disappointed in this business, as they have had every opportunity to deal with this, and they have been good to deal with in the past.
I purchased 6 vapes for nearly £50 and each one of them once a puff has been taken keeps going I have contacted the company lots of times via email request and called but no response
Amazing service defo be using them again
Avoid using this company! 4 bubble glass tanks ordered but received the wrong tanks, which do not fit my vape. Repeated emails sent asking for the correct order and happy to post back wrong tanks but no response. Multiple calls to their customer service but no answer. Have had to make a claim with credit card for refund. Do not recommend and will never use this company again.
By far competitive prices for mods great value for money defently will keep ordering from them
They claim free next day delivery on their website for orders over £20. TOTAL LIE! I've made a £55 order and, after 10 days, it hasn't arrived yet, and no tracking number provided for the parcel. I will certainly never use their services again!
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Bedford - London Road 5 star customer service from Robert (Bob) little bit clueless on the vaporesso XROS but excellent price for full kit and 3 juices, even put it together with me and gave me advice! Happy shopper
Great company. Delivery always prompt and Customer service is outstanding. Others should take note!!
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Fantastic experience Loads of knowledge Very helpful would recommend to everyone.
Best vape juice i have purchased in the last 10 years, can't recommend it enough😁
Good with great friendly service.
Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
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