Good company
Good company, great customer service if you need to speak to them.

Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
Juicy Vapes receives high praise for its great service and fast delivery, with many customers noting their satisfaction with the overall shopping experience. Reviewers frequently highlight the quality of products and the efficiency of the delivery process when orders are fulfilled as promised.
However, a significant number of complaints reveal serious issues with order fulfillment, particularly regarding next-day delivery promises that often go unmet. Many consumers express frustration over the lack of communication, as attempts to reach customer service via email or phone frequently yield no response. Some customers even describe their experiences as scams, citing lost orders and the need to dispute charges with their banks. Despite the positive feedback from a majority, the recurring delivery issues and poor customer support create a concerning trend.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My experience with this company was very good”
“Made a orfer on 01/08/25 and was told next day delivery still waiting and the company's is unavailable to talk too wo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −44% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Juicy Vapes is #2 of 5 on overall rating in this group.
500 reviews of Juicy Vapes. Filter by what matters to you.
Good company, great customer service if you need to speak to them.
spoke to them about batteries and received great advice so ordered some and they arrived the next day with free shipping,great company
I can't say enough good things about Juicy Vapes. Been with them for years and they go above and beyond. You can't go wrong with them. I refuse to buy anywhere else.
Great service and a good deal
Quick answers to the questions people ask most.
Juicy Vapes has received numerous reviews, primarily negative, with a low overall rating. Many customers report issues with order fulfillment and communication, raising concerns about its legitimacy.
There are verified reviews suggesting that Juicy Vapes may not be reliable, with multiple customers labeling their experience as a scam due to unfulfilled orders and lack of response.
Juicy Vapes offers a range of vaping products, including e-liquids and devices. However, customers have reported inconsistent availability and delivery issues.
While specific payment methods are not detailed in reviews, customers have expressed concerns about order fulfillment after payment, indicating potential issues with their transactions.
Many customers have found it difficult to contact Juicy Vapes, citing unresponsive email communication and a full voicemail. This has been a common complaint among those seeking assistance.
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Wanted some batteries, they had the batteries I wanted at a reasonable price. Postage was free, wasn't super fast, but wasn't slow. Had an issue with my order and customer service were fast and helpful.
Won't recommend this service! I have ordered e liquid and device..It meant to be next day delivery..Item didn't arrived and there were no updates, so I have reached customer service, and they have told me they had no items in stock?? hold on what?? Item is on the website for customers to order, and once the order is placed, you telling your customer something is not in stock? .The guy from C/S advised that my parcel would arrive the next day..it arrived and guess what?? The main item is missing! Again, there is no communication to say if I am happy with an incomplete order or if this item will be dispatched, etc!!! What the point to send an incomplete order and not updating your customers?? will never use this website at all!
Wouldn’t use the Daventry branch still waiting 3 weeks later for a refund due to apparent till issues and could give a cash refund due to paying by card the first time I went in, second time couldn’t give cash refund due to have no money in the till. Avoid at all cost as not protected on your purchase. One of the staff is ok but one lad doesn’t know what customer service is.
Exact order every time. Any issues solved by a quick message. Fab service.
I really can’t think how these guys could be any better. I only order from Juicy Vapes now. They are ultra-fast, very efficient, and if you’re lucky they throw in a few freebies (always appreciated, so I can try out a new flavour. Ordering to dispatch is the quickest I’ve ever known. Whenever I order, I get the email to say it’s on its way in between 30 minutes and 2 hours. Only once has it ever taken as long as 2 hours. The orders arrive next day, well packaged. The choice of vape juice on their site is huge, as well as carrying a stock of hardware and spares. I won’t go anywhere else now. The prices are competitive, and often they have some discounted lines. Another great opportunity to try a new flavour. Keep up the good work, guys!
Timely delivery every time. The juices taste great I've had so far
The website is user friendly site and easy to navigate around. They have a wide variety of vape juices. The products are worth the money. Wouldn't want to go to another shop! Thank you.
Always speedy delivery and best quality juice for the price by a mile! Wouldn’t go anywhere else for mine!
Juicy Vapes is a UK-based vape superstore that specializes in providing a wide range of vaping products to consumers. The company offers an extensive selection of vape kits, prefilled pods, nicotine salts, shortfill e-liquids, and nicotine pouches from some of the most recognized brands in the industry, including Voopoo, Vaporesso, and SMOK. With a focus on quality and convenience, Juicy Vapes caters to both new and experienced vapers seeking reliable and enjoyable vaping options. Targeting individuals who are looking for alternatives to traditional smoking, Juicy Vapes aims to meet the needs of a diverse customer base, including ex-smokers and those seeking a hassle-free vaping experience. The company's commitment to stocking popular brands and innovative products positions it as a key player in the UK vaping market, making it a go-to destination for vape enthusiasts.
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