Behjelpelig og god kundeservice
Behjelpelig og god kundeservice! Behagelige sko av god kvalitet!

Kastel Shoes is a footwear company specializing in weather-resistant shoes designed for Scandinavian conditions. Their product range includes boots that are waterproof, warm, and equipped with good grip, making them ideal for consumers in colder climates. With a commitment to quality and comfort, Kastel Shoes caters to a diverse customer base, including outdoor enthusiasts and everyday consumers seeking reliable footwear for harsh weather. The company emphasizes customer satisfaction, as reflected in positive reviews highlighting the accurate sizing, lightweight design, and excellent customer service. Kastel Shoes operates an online store at kastelshoes.com, where shoppers can explore their offerings and benefit from efficient delivery services. By focusing on the needs of its customers, Kastel Shoes aims to provide durable and functional footwear solutions for those living in Nordic environments.
Kastel Shoes receives a mix of praise and criticism from reviewers. Many customers appreciate the fast delivery and the quality of the shoes, noting that they are stylish, warm, and comfortable.
Positive sentiments highlight the excellent customer service experienced by some, with one reviewer calling it "fantastic." However, there are significant complaints regarding customer service, particularly in handling returns and exchanges, with several people reporting frustrating experiences and poor communication. Issues with product quality also arise, as some shoes have been described as stiff or lacking durability, leading to dissatisfaction. Overall, while many enjoy their purchases, the negative feedback on customer service and product issues cannot be overlooked. The sentiment leans towards positive, but concerns about service and quality remain prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Flott service, lett å bestille og lett å returnere 👍🙂”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Kastel Shoes is #2 of 5 on overall rating in this group.
100 reviews of Kastel Shoes. Filter by what matters to you.
Behjelpelig og god kundeservice! Behagelige sko av god kvalitet!
Strålende kundeopplevelse fra kjøp til bruk. Tiden det tok fra jeg kjøpt skoene på nett, til jeg hadde de på beina, imponerte meg. Størrelsen passet føttene mine perfekt også. Har handlet Kastel-sko mange ganger tidligere, og dette var nok ikke siste gangen heller.
Skoene (støvler) som ble kjøpt er god på foten, sitter godt. Behagelig såle, kan gå lenge med disse støvlene. Det er kun ett problem, litt trange å komme ned i støvlene. Bruker sko skei.
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Dette er verdt pengene
Forsendelse og returneringen gikk fint. Produktet var ikke bra. Veldig fine sko men umulig å få på. Alt for trang.
Sikker og kort leveringstid. De fleste skoene er vanntette og kan brukes i all slags vær. For meg som reiser mye er det en stor fordel. Flott design og behagelige sko, både sommerskoene og vinterskoene. Mitt nyeste tilskudd er Sola. Utrolig lette og behagelige. Gode på glatta.
Skoene er kalde og jeg blir fuktig og klam med ullsokker
Skoene var særdeles små i størrelsen. Byttet størrelse en gang og det ene paret var fortsatt for små. Skal returnere de men oppgitt nytt ordrenr fungerer ikke. Gammelt ordrer fungerer heller ikke. Jeg har sendt epost om det, men ikke fått svar.
Rask og god kundeservice. Varene ble sendt ganske fort.
Enkel nettbestilling, rask respons på effektuering av bestilling og info om den underveis. Fin oppfølging med info om firma og mine fordeler som kunde!
Flott service, lett å bestille og lett å returnere 👍🙂
Behagelige sko og de passer med alle slags klærne.
Kastel Shoes is a footwear company specializing in weather-resistant shoes designed for Scandinavian conditions. Their product range includes boots that are waterproof, warm, and equipped with good grip, making them ideal for consumers in colder climates. With a commitment to quality and comfort, Kastel Shoes caters to a diverse customer base, including outdoor enthusiasts and everyday consumers seeking reliable footwear for harsh weather. The company emphasizes customer satisfaction, as reflected in positive reviews highlighting the accurate sizing, lightweight design, and excellent customer service. Kastel Shoes operates an online store at kastelshoes.com, where shoppers can explore their offerings and benefit from efficient delivery services. By focusing on the needs of its customers, Kastel Shoes aims to provide durable and functional footwear solutions for those living in Nordic environments.
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