Although the shoes arrived in a fairly…
Although the shoes arrived in a fairly decent time, the soles were yellowing and the toe box was slightly creased

KICKS CREW is a global online platform specializing in the sale of sneakers and apparel. The company offers a vast selection that includes the latest drops, limited edition releases, and popular sports sneakers. Customers can browse a variety of categories, such as basketball, running, and lifestyle footwear, as well as related apparel like hoodies and jerseys. With a focus on providing affordable pricing and fast shipping, KICKS CREW caters to sneaker enthusiasts and casual shoppers alike, ensuring a wide range of options for all preferences. The platform is designed for those seeking high-quality footwear and stylish apparel, with particular emphasis on current trends and exclusive items. KICKS CREW aims to deliver a seamless shopping experience, making it a reliable choice for consumers looking to purchase iconic sneaker brands and fashionable attire online.
KICKS CREW receives a mix of feedback from its customers, with many praising the fast delivery and quality of shoes. Reviewers frequently highlight their positive experiences, noting that the shoes are comfortable and that the shipping process is efficient.
However, a significant number of complaints revolve around issues with order fulfillment and customer service. Many consumers report long delays in receiving their orders, with some expressing frustration over unresponsive support when seeking refunds or clarifications. Additionally, there are concerns about receiving products that do not match the expected quality, particularly regarding trainers. Overall, while KICKS CREW has satisfied many shoppers with their product selection and delivery speed, the negative experiences related to order issues and customer service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.8 | 22 |
| Jul 25 | 3.8 | 78 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fast delivery”
“KicksCrew was one of the worst online shopping experiences I’ve had”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 2.3 out of 5 (poor) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: KICKS CREW is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 2.3).
100 reviews of KICKS CREW. Filter by what matters to you.
Although the shoes arrived in a fairly decent time, the soles were yellowing and the toe box was slightly creased
The shoes were in perfect condition and were delivered fast! I'll definitely be buying more items and sending recommendations!
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Great online shop for shoes but not ideal for Philippines because of the duties and taxes from our Bureau of Customs, it adds approximately 50% from your original cost, IE: 12,000 pesos shoes and you will pay 6,091 pesos.
Fast and trustworthy
Awsome shoes. Pretty fast shipping. Not the best as far as processing times. I also wanted to cancel my order because of the processing time. The shoes had not even shipped yet and they wanted to charge me a re stocking fee or I could get a full refund in the form of a gift card to there website. I thought that was pretty shitty. I am glad I got the shoes now but still. Anyway it was an ok experience
Hidden fees! To have my item delivered
Easy to track but not expecting 10 to 12 days
Fast shipping and delivery of the product
Items is good, but price abit expensive
Trainers were of a high quality as advertised. Delivery timeframe as promised.
I was never informed about any issues that might arise from customs, especially since these were $200 sneakers. They were supposed to delivered, then delayed by a day, then delayed again, then finally DHL asked for all sorts of information,and a day later, I finally got notice from you about needing to send information to DHL for customs. I’m still not sure if I ever got delivery
The shoes came damaged yellow ring around the top of them
Came fast and great quality but did have a funny smell when coming out the bag. After airing it out a little while it went away
the product was exactly as stated.
I rarely leave reviews, but this experience was too egregious to ignore. I ordered a pair of trainers from Kicks Crew after their website explicitly stated that taxes and shipping for the UK would be a maximum of $50 (£30) That was a lie as I then received a bill for £78.21 for shipping and duty tax that they never mentioned during checkout. When I contacted customer service, they gave me the usual runaround: “Terms and conditions,” “regional differences,” “not our responsibility.” Sorry, but if your website clearly claims that the price shown includes all fees, that’s what customers expect. Burying the truth in fine print or blaming the courier doesn’t excuse outright deception. This company misleads customers with false promises, hoping you’ll just accept the extra cost once your card is charged and the shoes are in transit. It’s not just shady – it’s dishonest. The trainers themselves were average, nothing you couldn’t get elsewhere — but the lies and lack of transparency? That’s what makes this company a complete avoid at all costs. Shop somewhere reputable. I wish I had
This model is difficult to find and these are not my first choice in color. However, they are genuine and new, a good color and affordable price. They run a little short than my others of this model. Overall, a good purchase.
KICKS CREW is a global online platform specializing in the sale of sneakers and apparel. The company offers a vast selection that includes the latest drops, limited edition releases, and popular sports sneakers. Customers can browse a variety of categories, such as basketball, running, and lifestyle footwear, as well as related apparel like hoodies and jerseys. With a focus on providing affordable pricing and fast shipping, KICKS CREW caters to sneaker enthusiasts and casual shoppers alike, ensuring a wide range of options for all preferences. The platform is designed for those seeking high-quality footwear and stylish apparel, with particular emphasis on current trends and exclusive items. KICKS CREW aims to deliver a seamless shopping experience, making it a reliable choice for consumers looking to purchase iconic sneaker brands and fashionable attire online.
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