Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I was able to purchase a pair of prescribe the glasses and a pair of prescribed sunglasses for a reasonable price. Unfortunately they were a little too big. Thankfully I called customer service and Francis was so helpful in assisting me with confirming what is the correct size for me and making a replacement order. Francis was much more helpful than I thought possible and I really appreciate it the service!
I ordered 2 pairs of Kits glasses and it turned out that there was a mistake on my end for one of the measurements. I reached out to the customer support team and they were able to fairly quickly assess the problem, show me how to make the correct measurements and send me return labels, and re-order new glasses for me. Packaging, delivery time and products were all received in good shape and quality. Will order from here again.
At a great price, I ordered a new pair of glasses from Kits for the first time. It was easy to provide the information required and it was processed and delivered promptly. Unfortunately, the new glasses, after keeping them on for 10 days, were just not quite right. It was difficult to negotiate stairs. I figured for low priced glasses I'd just have to suck it up, but then I received a follow up from Kits asking how the glasses were. To be fair and honest, I replied with the problem I had. VERY quickly, they asked me to do a minor measurement in a mirror with the new glasses. Without any other rigamorol, they instantly sent back a new set of glasses with this new data. The new pair are fantastic and they look great. I'll be recommending Kits to all my friends. And they have a rebate program for doing that too! I had a very kewl experience with these folks. GREAT customer service. They go out if their way to be sure you are pleased with their product. Hard to find that these days. Thank you Kits!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great customer service provided by Dennis S.
Great experience and high quality product! I had to wait longer for my glasses because they did not pass KITS quality check…well worth the wait! KITS stayed in contact with me all along the way. So happy they have a rigorous quality standard for my high prescription, with progressive glasses. They got it right!
I use to max out all our benifits + pay out of pocket at our optometrists office to buy my son 2 pairs of glasses every eye exam. Never again.. we were able to buy multiple pairs of kits, that were easy to purchase online using his prescription and the online try on feature. Our company benefits also reimbursed us for using kits. Two pairs of glasses for less then $70. We ordered them on a Monday they were at our front door Saturday, we use to wait 2-3 weeks when ordering from the optometrists office. My son loves his new specs and can't wait to max our our benefits buying from Kits, we'll probably be able to order another 4 -5 pairs. We have $400 every 2 yrs to use so that's saying alot. Also wanted to mention my sons prescription is fairly high 5.75+ so it's hard to find compatible cool / comfortable frames, Kits has so much to choose from. Very grateful for this company.
I can’t say enough great things about this company. The customer service, Chad in particular, was beyond amazing, courteous, empathetic and helpful to me when I lost my new glasses. I called to reorder but he offered to have them send me a new pair (for free) with expedited shipping! He also offered to change frames if I preferred. Now THAT’S customer service! Thank you KITS!! My mind is blown that this is real. I absolutely love this company!
Good quality and cheap glasse that works.
I've opened up customer service and they responded quickly! they gave me a refund on a pair of glasses find uncomfortable and unsuited for me. thanks to this excellent customer service I will always recommend kits.ca to any person trying to purchase a pair online!
So... I left an earlier review that was a 3-star. I'd ordered 2 pair of glasses, and while one pair was fine, the other wasn't quite right, something was off on the lenses. Honestly, I didn't reach out to customer service, because for the price point, I was half expecting it not to work. Kits proactively contacted me to make it right, something you don't often see any longer. I was given a new pair of glasses that lenses are perfect on. I wanted an inexpensive option for a backup to my contacts, and Kits provided an excellent product. Both the follow-up from support and the replacement pair of glasses I received were great, so I will definitely return when I'm ready for a new pair (or two) of glasses.
Excellent and professional customer care. Thanks
Product came damaged and they sent a replacement - excellent service!
Amazing company! Great quality products and customer service is the absolute best!
Francis was an amazing support and handled my issue with professional care!
Oh my gawd! I was extremely surprised how my prescription glasses fit and the clarity is so crisp. To top it all off it’s stylish and affordable. I am now a loyal customer.
I was attracted to KITS as they are a local company and offer attractive glasses at a reasonable price. I also noticed my friend wearing the brand and I liked the quality of her glasses. I have a small face so I gad a bit of trouble getting the right fit. I spoke to several of the customer service agents and all were helpful and patient. When I got my glasses, they were too large. Joshua offered to send me different frames to try and Amanda helped me chose the most appropriate ones. It was really great the be able to put the frames on and get friends’ opinions. James helped me finalize the order and I will receive them next week. I am gobsmacked by their customer service! They really stand behind their products and want you to have an optimal experience. Can’t say enough about them! The prices are excellent too.
Tony helped me out with a warranty on my glasses and within minutes I had another pair being sent to me. I will be recommending Kits to everyone. Incredible price and excellent customer service.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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