Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Their forget password is f**king useless. I am now locked out of my account and now will not buy glasses from them being a first time customer I will not waste my time anymore trying to reset my password. You left a very bad taste in my mouth Will never buy from here delete my account
Excellent customer service! Call was answered within one minute and Alexandria was helpful, professional and able to solve my problem effectively. KITS stands behind their product.
18545602 Excellent service client avec Robert. Merci!
Customer service is excellent
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Raven force Courier is theee worst courier service ever , they don’t leave notice of attempt of delivery , takes an hr to talk to someone , there’s no pick up location …
These are good quality and arrived incredibly quick
Amazing service they offer!! But the quality glasses also amazing. I had problem with my glasses kept falling off my face (I have low bridge on my nose). I called them after 2 days of trial, called to replace. they offer me another pair of glasses and lens to replace the one I ordered for FREE!! WOW! they really want their customers to be satisfied of their purchase. So far I purchase 5 pair of glasses. Highly recommend them. Place order on Sunday and receive my pair of glasses on Wednesday (Vancouver-Montreal). Quick service!! AMAZING
Very excellent experience I had with KITS recently! Reasonable price, good quality, helpful guidance on how to measure for eyewear, quick and easy to upload your my prescription on. I was in a specific situation since my supply for contact lenses was about to run out so I was in need of the contacts and the glass pretty urgently. Customer Service was being really understanding, trying to run my process through a bit faster for me, I appreciated it a lot. Definitely will get back in touch with KITS in the future for my contacts supply and my next pairs of glasses. Totally recommend!!!
I had ordered glasses that unfortunately did not fit my face well. I was a little hesitant to return them because I thought the process would be a hassle. However, it was the opposite. When I called, they quickly refunded me and even gave me the option to keep the glasses that did not fit me or donate them. This is one of the best customer experiences I have had in a while.
I have ordered several pairs of glasses from Kits now and have been really happy with the product and experience. Recently, I had some minor damage to one of my pairs. I reached out for advice on repair and Kits sent a new pair right away with no questions asked. Fabulous service!
Nick and Emma both of them are so friendly and highly cooperative.They explained the things clearly and softly.
such an incredible company, their prices are unmatched & im not one to ever leave reviews but i really had to for them. their customer service, pricing and most importantly quality of the glasses are nothing like ive seen before, if you’re unsure about ordering i’d say give it one shot with Kits you won’t regret it
Having already owned a pair of KITS glasses I can say the build quality you get is exceptional. This review is in regards to my most recent order. I ordered 3 pairs of glasses. 2 for myself and 1 for my wife. Unfortunately, when I got the shipping confirmation the prescription was changed to be my wife’s. After calling customer service, a kind customer service agent named Denis offered to comp me the 2 pairs with the wrong prescription in addition to not needing to send back the other 2 pairs that my wife will now be able to use. Overall, some of the best hassle free customer service I’ve experienced in a long time.
James was incredibly helpful and polite. I appreciate the willingness to split the order into two shipments for the items in stock. Thank you!
Simple and straightforward. My call with James was great.
Fantastic Customer Service! The Kits team was incredibly helpful resolving a mistake I made on my order and were able to provide a more than fair solution with a quick and friendly phone call.
Amazing price, amazing customer service. The only bad note is the quality of there frames that can be a bit brittle but I think for the price, they are still excellent quality. I've had way more expensive glasses breaking for same reasons.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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