Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I’m am so happy with this company! I broke my glasses and can’t wear contacts at the moment because of an eye injury and I have really bad eyesight so I needed something fast. I ordered from them and emailed them my situation. My glasses came in 2 days! The quality is very good and the price is unreal! I will definitely be ordering more
I bought many glasses. The team was very polite “specially Tommy”and professional. Any problem. I have. They take care of me. And I recommend this company to all my friends and the people I know.
This was an extremely easy transaction, Kits advised me when my glasses were shipping and I got them in a couple of days. I will definitely order from them again! They also enclosed a pair of complimentary sunglasses!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Wow. This company is great. I ordered glasses, they came super quick. I personally didn't like how they looked on me, so I've decided to return them. And the process was super easy, had to wait for less then a minute. Very nice person to talk to, and they put through a refund for me within 5 minutes. I've ordered through kits before and had no problems. Highly reccomend!!!
Glasses were of good quality, love that their a Canadian company, took only 2 days to ship domestically! I had an issue with one of the pairs of glasses regarding my personal preference, and was able to call and speak to James (18484002) who kind and gave a solution quickly. No hour long wait times to talk to someone, or having to jump through a bunch of hoops to speak to a real person. Will definitely be recommending kits to friends!
Glasses got shipped out pretty efficiently. Frame quality could be better, but you cannot complain at all given the prices. The size was a bit too big for me and opted to return it for a smaller for one, the customer service rep (Dennis S) was helpful, and let me keep the old glasses as a backup pair. Would definitely re-order again. And I've already recommended it to all my family!
I bought two pairs using my insurance. The shopping experience is well designed and user friendly. Shipping took 3 days which is efficient. I end up returning one pair because the nose pads have bad plastic smell. The customer service is amazing. James (18409523) refunded the pair immediately and let me keep the pair as a back up one. Overall, it’s a good experience.
I have been a client for a while! I got 4 pairs of glasses with them! However, the last one that I got ended up being bigger than I expected and for this reason for the first time I had to contact customer service to help me. Thats' when I got even more surprised with the company! Not only the most beautiful and confortable frames are made by them but also the patince and time to answer and bring a solution to my caase was unbelievable! I will definitely keep buying from them! Excellent in all ways!
I had a great experience. Although I ordered sunglasses instead of polarizing ones but the customer service rep was very understanding and helpful. Therefore I just reordered the correct ones. The sunglasses have bright and clear vision. Can’t wait to use it. My order arrived in 6 days. I would definitely recommend this company.
I ordered two eye glasses from Kits last week Wednesday and already got it yesterday. That’s less than a week of waiting so that’s great. I originally ordered the Orion Low Bridge but the fit and size wasn’t good on me. I should have gotten the Orion Comfort Fit. I started looking through the website about returns and exchanges. Gave their bot chat a try and requested to speak with an agent. I got everything settled through chat and told them what I wanted to exchange. Few minutes later, I get an order confirmation of exactly what I wanted, free of charge! I asked if I was going to get a return address so I can actually do the exchange but was told to keep it as back up or donate locally. That was really nice and great customer service! I can’t wait to get my new glasses 🤓
I got the wrong order. I specifically stated that I did not want the adjustable comfort pads on the nose, yet that is what they gave me. Additionally, I asked for the lens to be thinned, however, when I received the glasses they were thick.
Customer service was really nice and they solved the issue right away!
Amazing customer service with very good pricing. I got two pairs and didn't like them so they replaced them for free. It was smooth and easy process. Francis was very helpful on the phone as well!
They are the best, helped a lot when the order went wrong plus the quality of product is amazing will be ordering from here again plus would recommend to my friends too. Thank you Kits
Amazing customer service! Emma helped me sort out a prescription error to get new glasses, super helpful. I look forward to ordering more glasses with Kits! Definitely recommend.
Great customer service. I've ordered many pairs of glasses from this company and have never been disappointed. Dealt with Robert today on transaction 18469107 couldn't be happier with the service and all of the help. I highly recommend
Kits has best option for getting glasses. Customer service is great, quality great, item is great. Today i was helped by the best agent Tony of helping me replace my glasses that did not fit me. Throughout the process he made sure i understood everything and how to process it. 10/10 I would recommend Kits to everyone of the good satisfaction they bring to me and others.
Robert was a great help in assisting me with a return, great customer service! Kits as a company is easy and very nice to work with.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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