Converted to KITS Eyewear!
Super easy ordering and fast shipping. One pair was the wrong size and got sent a new pair of my choice very quickly! A convert to KITS eyewear!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Super easy ordering and fast shipping. One pair was the wrong size and got sent a new pair of my choice very quickly! A convert to KITS eyewear!
We made a mistake when ordering glasses, and somehow ordered two identical pairs. Once we realized our error, we emailed KITS who quickly amended our order and credited our card. This is our second order from KITS and with this great customer service, we will continue to shop with this company! Well done KITS!
I made my first order from KITS and I was deeply saddened when I received my pair of prescription glasses because they were too big and fell off my face no matter how much I tried to bend the legs to fit better. I reached out to KITS and asked if there is anything they could do. They gave me the option to donate my glasses and that they would replace my pair with a smaller frame. I am now awaiting my new frames and I couldn’t be more excited that they will be a perfect fit. I have never had a smoother customer service experience. Thank you KITS
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
James was very helpful, very kind, and offered great service. He was very helpful in assisting me with my order change. If James is assisting you, you are in great hands ! :)
I have never experienced such an amazing customer service not until I contacted Kits'. No words can describe how they value their customers. James was an amazing agent over the phone, easily resolved my case! Highly recommended and will be my family go to store for glasses! 10/10!
Massive respect to the Kits team and Tony in customer service for helping me out. I went to make an exchange on 2 pairs, fully expecting to ship the others back at my own expense. Not only did they not charge for the replacement, they shipped out the replacement frames same day and told me to keep the original 2 pairs or donate them locally. This is my 3rd and 4th pair with them and certainly not my last. They have wonderful communication and setting expectations for shipping timelines (which are quite quick considering it's BC to ON), their customer service was top-notch and their actual frames are very solid!
Awesome service! Been a customer for many years!
****REVISED REVIEW****Excellent customer service and the glasses arrived quickly and fit great! Ok so things changed. My lens was a bit loose on my right side and I let customer service know. They promptly said they would send me a new pair. I was so wowed. I got a phone call saying that the new pair didn't pass standards and the shipping would be delayed. It wasn't delayed much and they arrived today. I put them on and new right away they were not right. The vision was different than the original pair I'm still wearing. As well they were heavier. I thought I was imagining a weight difference but we put them on a food scale and they are a full 2 grams heavier than my first pair. They are also shaped differently. The 1st pair I could put on and wear right away. These ones the arms are straighter and farther from the frame so if I put them on and shook my head they would fall off. I was so wowed and now I'm feeling not so great about my purchase.
Wow. This is a truly amazing company. I've tried all the online glasses companies to get cheaper pairs and kits is easily my favourite. While I like a couple others as well (Cl. and Ze.), they don't come close in customer service, expedience of delivery (I'm in Victoria for reference), and pricing too. Easily the best customer service I have had at any company in 15 years.
Dennis was parient and very kind when he expained how to read my prescription (which was so helpful as I had ordered glasses and input the presription incorrectly so my beautiful glasses did not work for me!! I was so sad!!). He helped me sort out my order and get my presription glasses right this time! I will definitely be back for more in the future!! Thank you!!
Nothing less then 5 Star ! Purchase experience, trying glasses online virtually, using insurance, discount, offers, fast delivery - all you need is here with Kits ! After sales services are also top notch ! Only thing I am worried is please continue with same level of enthusiasm in future. The best and only website I would recommend is kits.ca !
Great quality glasses for an affordable price! A lot of stylish options. Delivery was super fast and prescriptions were accurate. I had a small problem with one pair of glasses and customer service was very helpful! Quick response time and solved the issue right away. Will definitely be shopping here again!
I was so nervous to order glasses online, I probably sat on my shopping cart for 4 months before pulling the trigger. I ordered ‘low nose bridge’ frames thinking they would work on my Asian features, but they didn’t sit right and rested on my cheeks. At first I was irritated that you have to call for a return, but their service support is so calm and helpful, and helped guide me to choices that would work better for me. It was fast and easy and no hassle, and I was super impressed. Also, I want to mention that when I initially placed my order I manually entered my prescription and ordered progressive lenses, but they noticed the reader value was missing and reached out to confirm right away. Super customer service all around and they put me at ease to order my glasses online in the future.
James listened to my worries and was really helpful. Twenty-four hours after ordering contact lenses, I got an email informing me that one of my prescriptions was not available. You can only imagine how irritated I was when I got the email. He honoured the initial fee I was charged and replaced it with another brand in stock
Always give the best customer service, never had a problem with them. Very generous when it comes to price matching etc.
The Quality of the spectacles is Fantastic! I loved the build quality too. My recent customer service is also excellent, The staff helped me well in choosing the correct spectacles [Ref no :- 18507107]
My first order was 3 pairs, 2 regular lenses and the 3rd are transitional. I am amazed that they are all perfect. I was hesitant as I have a wide bridge and it's hard to find glasses that sit right. Also my prescription is a bit odd as I had lazer surgery on one eye, so there is a big variance. It took a bit for an optometrist to finally get it right. Kits for it right on all 3. What fun to be able to glasses at this price. Downside: I might be addicted.
I recently had an issue with my bill and reached out to Kits Eyewear for assistance. From the moment I called, the customer service team was incredibly helpful and attentive. They listened to my concerns, explained everything clearly, and resolved the issue quickly. It's refreshing to experience such professionalism and efficiency. Thank you, Kits Eyewear, for making the process so easy and stress-free!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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