Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Francis was an amazing customer service agent and because of him I will definitely be purchasing more glasses for myself and family. The quality of the glasses and packaging is 10/10. Definitely one of the best customer service experiences in a long time
My son ran out of contacts and had his first day of work and a Rugby tournament in 3 days and really needed to see for both! I ordered thru Kits, crossed my fingers but wasn't sure they'd arrive in time. Kits is normally really fast but I knew it would be touch & go. But Kits came thru for the win! They arrived an hour before we had to leave. Completely saved us. That's why I keep coming back even though there are so many options out there. So easy, so fast and reliable.
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The glasses ordered are great quality. There was an issue on my end with the prescription. Spoke to an agent Diana who was extremely helpful and fixed the issue very quickly. Will continue to use kits for all my glasses and contacts. Excellent product and customer service.
I found this company by accident on FB. They are the real deal and then some . I’ve received 3 pairs of super cute glasses from them. The ordering process with prescription is so easy and they are at your door within a few days. The courier delivered some random package to my door and not my glasses . Zero fault of Kits they were phenomenal and resolved the issue so fast . Highly recommend using this local company !
I made a mistake with my prescription which resulted in needing to reach out using chat to correct. The service was amazing and friendly. I am blown away at how easy it was to correct! And am super excited to get my new glasses soon! Thank you!
Best Canadian company ever. I remember ordering my first pair of glasses from Kits years ago when the company was first started. Was very satisfied with the craftsmanship and the accurate prescription, and the pricing simply cannot be beat. So naturally I went back to Kits while in the market for a couple more pairs this time around. I wasn't 100% happy with my order this time due to my own lack of diligence when considering frame sizing. Called customer service and spoke with Chris H. was simply blown away with the exceptional level of customer service which I had never experienced before. Simply put: if you are in the market for fair priced, good quality eye glasses, Kits is the way to go.
Excellent customer service. Very happy so far with everything. My glasses were too big and when I called they got me a new paid ordered right away.
Excellent customer service . I have ordered five pair thus far and each one has been perfect in terms of the prescription (bifocal) . The quality is excellent , any issues are dealt with quickly by customer service and I love the style options , excellent shipping and accessible pricing! I’ll be ordering more and I tell everyone who compliments me where I get my glasses !
The value for the quality of glasses received was far better than I expected. There is really no difference between these and a $400 name brand. The customer service was also beyond my expectations. Quick response, understanding and kind! They actually care about the product and their customers. I highly recommend Kits and will be purchasing more pairs of glasses in the future.
The people I talked to were very efficient and attended to my concerns promptly.They satisfied my concerns 100 per cent and I would highly recommend this company to anyone wanting eyecare.
Order correction was seamless, even after receiving shipping notification.
I ordered a frame but, it was small so, just complained to return them; they just gave me a new pair with the same quality prescription glasses for same price. Also the delivery was quite fast. Shipped from Vancouver to Kitchener in 3-4 days!
Extremely happy with service that I received today. Ordered a pair of glasses in May which unfortunately did not stand up very well. Was given a new pair for replacement. Great service.
Absolutely love this company. Very stylish frames, lots of lense options and amazing customer service. I spoke to Tommy T. about some concerns I had and he was great with solving the issue. Overall, I love the frames I have (Jasmina), you can tell they are well made and handled with care. Shipping costs and times are reasonable. 10/10 experience, I recommend buying from them as I will from now on!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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