Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I’m a first time buyer of Kits (I was a long time buyer at a competing company) and when I had a question I called customer service. I spoke to Amanda who was extremely helpful, very professional and made the whole process a breeze. I would definitely recommend Kits and thank you to Amanda who was so pleasant.
Fantastic customer service. Very helpful and accommodating.
Tommy was able to help me with changing my rx after I ordered it. The old one upload and I needed to correct. He changed it within minutes and corrected my mistake. Super thankful for his help today!
I have placed orders with Kits on three separate occasions and have always been more than pleased with the Glasses that I have received. Today I had a slight issue and had to call customer service for the first time ever. All I can say is WOW, outstanding customer service. I was all geared up to get the usual run around as with other companies and was very surprised that this is not the case with Kits. All was fixed within minutes by a very helpful, friendly and knowledgeable customer service rep. I could not be happier with the service I received. They have earned my loyalty tenfold. Great product, great prices and amazing service!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Just love how affordable fashionable and easy it is to shop here. Just waiting on my new Meta glasses which would make it my 5th time ordering from kits !!
I bought a some frames without prescription lenses by accident so I called them to request an exchange/return so that I could buy them again with prescription this time and they reordered my glasses for me with the prescription and everything right away and let me keep the frames I already had with no extra cost. I was super surprised but anyways their products and service are amazing!!
Absolutely outstanding customer service. I ordered my first pair from kits right before the Canada post strike and they are unfortunately stuck and I have not received them. Kits reached out and offered a gift card to use for another pair and have already put the new pair into production. I haven’t seen a pair yet, but my husband ordered a pair and received them in within 5 days and is happy with them! I have high hopes. Thank you kits for going above and beyond!
I have ordered from Kits before, and had a good experience. This time, I ordered my glasses, they arrived, and they did not fit. I expected there would be a hassle to exchange them, and I could not have been more wrong. I emailed the Kits team my concerns, and to my surprise, they emailed back within a couple of hours. Long story short, within a day my new glasses are being made at no additional cost to me. Also, they offered me the option to donate the original pair to charity, which I will happily do.
Wow, my son's first set of glasses were prescribed as progressives and way too overwhelming for him to wear. I requested new lenses and wanted to ship back my frames for new lenses, they are redoing the lenses and sending me a new set free and refunding me the difference in cost!! Amazing company, will be ordering more once we get this lens locked down.
Ordered my first pair of KITS. Process was easy and delivery was right on time. The prescription was perfect and the glasses themselves were beautiful. BUT they did not look great on my face. Called into KITS to talk about next steps. As I'd already selected a replacement frame the whole process took under 5 minutes for the new order to be inputted on their end. And I didn't have to return the other pair. The suggestion to donate them was a great one! I'd highly recommend KITS. I have multiple pairs of high end glasses and in all honesty there is no difference between KITS and my other ones. Kudos.
Clark is the man. Top of the line service. Incredible attention to what i needed and proactive in his process. Thanks for everything.
Best experience, products and costumer service.
Best customer service ever!!!!! Kids went above and beyond somehow fix the problem via email with under 24 hours. Not to mention this problem, I had was not there as it was Canada Post shipping. But they emailed me redid my order and sent it to me and now I’m currently waiting for it and I cannot wait! I’ve been looking at their social media for weeks and I am obsessed with the quality and fun glasses for every personality. Yes, your girl got six pairs of glasses🫶🏻 Because they are so affordable, I I had spent over $900 on one pair for my first pair of glasses when I was 18 I thought this was normal. It’s not. Thank you to kits for creating fun, cute , TRENDY , affordable and great quality classes. I haven’t even received them and I am obsessed with this company. Looking forward to getting my glasses and cannot wait to do a try on haul💫 Thank you kits , Josie
Have ordered from Kits for a few years now. Only had one issue out of the many I’ve ordered, with a pair of metal frames where the screw threading was stripped, and I reached out. They very promptly responded and offered to send a new pair for free to replace them. Excellent customer service, and good quality. Thank you!
Kits truly do have the most Amazing customer service. They will work with you until you have the PERFECT fit. Thank you!
Best experience and i have to say the first time ordering prescription glasses online. They nailed it i did not need to tweak the strength and it came very quickly i also chose the frame without any sales gimmicks or pressure and although I made a not so great choice I am able to fix it at no cost which alone is worth it's weight in gold. Francis was amazing and was very understanding of my disappointment in my choice. 18652516
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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