Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I've been using Kits for a couple of years now. Yesterday was my first time calling customer service. James was kind, patient and extremely helpful. He quickly and easily fixed my problem. I was already impressed by this company, but my experience with customer service made me a life long customer. They make glasses easy!
Ref 18612090 Francis was so helpful and patient in resolving my problem. He was amazing. Thank you and thank you Kits!, J
Very helpful. Understood my needs and helped me out as much as he could!
Alexandra helped me quickly through the refund/exchange process. Super efficient and friendly.
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My first order with KITS and after my glasses came and were too large I contacted customer service. Incredibly prompt and helped me solve my issue with a better fitting pair. Amazing! Will be my go-to from now on. :)
I’ve been using kits for a few years now, and loved ever pair I’ve received. My last pair unfortunately broke, after just a couple of weeks- but the amazing service service (and replacement pair) more than made up for the broken glasses. I <3 Kits!
Alice was SO helpful in answering my questions and helping me choose some new frames after I damaged my old ones. She really took the time to give me more than just one or two options and I am so grateful for that.
Absolutely amazing service. Prices are unbeatable as everyone already knows. But the service they provide is beyond exceptional. I bought three pairs and needed adjustments in one and they were extremely accommodating and fast. Would give 10 stars out of 5 if I was able to
I had the pleasure to get help from Clark today. My dealings with KITS has always been first class on how they have taken care of me. Not only that, the quality of the glasses and frames are top notch quality. Not like another site I tried which the frames and lenses were like from DollarStore. I purchased 11-12 pairs from Kits which about 8 is for myself. That is a telling tale of what I think of their products.
Fantastic and timely service. Great correspondence. Very efficient and effective website. I am very impressed. I am also grateful for the quality of my glasses. I will definitely keep shopping at KITS and highly recommend.
I had an outstanding experience with Kits Glasses and am now a loyal customer! Their prices are unbeatable, the styles are modern and diverse, and the quality is exceptional. From start to finish, the process was seamless, and the customer service was top-notch. I’m thrilled with my new glasses and highly recommend Kits to anyone looking for affordable, stylish eyewear. A perfect 10/10!
I had an issue with my insurance provider and direct billing, and James was really quick to help me get it fixed. The customer service line was answered quickly, and he was very helpful and receptive. The glasses arrived quickly and were a great fit. Thank you!
The customer service representative was extremely knowledgeable and patient with me during a call about adjusting glasses I had received. I am so pleasantly surprised with the experience and can’t imagine purchasing glasses anywhere else now. The frames are great quality and shipping was fast. Highly recommend.
Wonderful customer service experience with Diana and I have found all cs agents at Kits to be exceptional. I ordered two pairs of glasses - prescription distance and sunglasses and I found the standard lenses on my sunglasses to be a bit thick and I was wishing I had upgraded. Diana arranged for a free return label and to have my lenses upgraded for free. I recommend calling customer service before you order to make sure you’re getting the best available promotion. I’m very happy with the prices at Kits and the designer frames I got at a great discount.
Great glasses and even better customer support. 10/10 experience!
I had a problem with 2 frames, Francis took the time to listen, he was very patient, and he solved my issue in not time. Love Kits!
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
This profile hasn't been claimed by the business owner.
