Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
Love a company. Very helpful and understanding. There was a sightly error in my prescription that I unfortunately didn’t catch til it arrived. I received assistance very quickly and they were able to solve my issue. I am so delighted since it was my favorite frame the balsamic oversized. Very happy with the staff and with the overall product.
I bought the wrong type of contact lenses and needed to return them. The return process was easy, quick and efficient. I was helped by James who was professional, courteous and helpful. Kits is easy to deal with, has great deals and nice people who work for them.
I’m continuously impressed by Kits. Amazing prices, amazing quality and amazing customer service. And they are so so quick. I called today for an exchange, Robert was so kind and quick, I couldn’t believe how fast it was. Never purchasing my glasses anywhere else!
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
KITS is, in my opinion, the eyeglass company of the people. With so many styles, there is a frame for everyone's taste. Unlike the so-called name brands, KITS doesn't charge outrageously inflated prices they charge outrageously low prices. Most importantly KITS doesn't compromise on quality. In addition, Customer Service is second to none(Thanks George). Why everyone doesn't shop here is beyond me.
I had the pleasure of speaking to Francis to return a pair of sunglasses. He was kind and professional and seamlessly helped me with my order.
The design was very good, but to big for my son. He choose medium size and they were very big.
I recently had the pleasure of being assisted by Alex at Kits, and I can confidently say she provided one of the best customer service experiences I’ve ever had. Alex was incredibly friendly, helpful, and easy to work with. She made modifying my order a seamless and enjoyable process. I truly appreciated her professionalism and positive attitude. Thanks to Alex, I will definitely shop at Kits again. Highly recommend!
I received a call from customer service and talked to George. He was very patient and wanted to ensure my replacement glasses were what I needed. I had ordered a pair but it had the nose pads which were giving me red marks and not very comfortable to wear. He ordered me a new pair and advised me I can donate the pair I received. Which every person should do when you replace your glasses as there are so many people who cannot afford a new pair. I love the fact that Kits let me pay it forward. Thanks to the whole team. The service is impeccable.
Had a nice experience talking with Nick today. My glasses were delivered on time but I need it to replace with prescription readers. Nick made sure he had all the information needed. A replacement is on its way and at no cost. Exceptional service. Definitely will order new pairs next year.
Less than 2 years in and my glasses are shit. Lens are Less than 2 years after purchasing my glasses, the frame is peeling and breaking into several pieces. The lenses are also peeling, as if a film attached to the lens is falling apart, making it impossible to continue using them. The glasses have always been washed with mild/neutral soap, avoiding any impacts or objects that could scratch the lenses. They were always cleaned with microfiber cloths and water only. No product, not even the anti-fog provided by the store, was used on the lenses.
I heard about KITS from seeing someone on tv talking about the company so decided to try them. Their prices are unbeatable, with a huge selection to choose from. I have a few pairs now, but the last pair I got just didn’t work. So I contacted them about returning them and they quickly said they would put through a refund and there was no need to return the glasses. What kind of company does that? The refund has gone through and I will donate the glasses to a local optometrist. They are the only company I will use now. Customer service is wonderful, efficient and quick. You can’t go wrong using this company.
Customer service reps are phenomenal. Emma is an outstanding representative for the company and she helped me out with professional demeanor and answered all of my questions. She proceeded to get my order changed and get the correct lenses placed. I’m so lucky to have found Kits. Thanks Emma.
Quick, easy, gracious, knowledgeable...all good.
Wonderful quality very good customer service love it 😍
This is my second kits purchase and I'm impressed. The quality of the frames and lenses did not disappoint. The value is unbelievable for multifocal lenses. I accidently ordered the wrong colour outside of business hours and my message to customer service was promptly returned when they opened. They even caught an error I had made in entering my prescription and reached out to me. Stellar customer service. Glasses arrived 2 days after ordering my first pair and on my second order there was a notification from Fedex of a delay- so the second order came on the third day after ordering. I live in Ontario.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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