Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
James provided excellent service. He was friendly, patient and knowledgeable. He helped me resolve my issue quickly and efficiently over the phone. Kits exceeded my expectations and I highly recommend them. I have ordered many eye glasses and I am so happy with them.
AMAZING CUSTOMER SERVICE!! I Made a mistake on my order and with 2 emails and just 30 minutes my order was corrected, the rice adjustment, small refund due to product change, and invoice were all complete. The order also shipped the same evening. WOW! this was a level of customer service that way exceeded my expectations.
I bought progressive prescription glasses at the beginning of the month. I was packing to move and left them on a low table and my 10 month old puppy totally destroyed them. I contacted KITS asking if it was possible to buy new frames. They sent a full replacment pair at no cost…. WOW I thought customer service like this was gone… GREAT CLIENT SERVICES. Keep up the awesome Job
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Chad is very helpful and explained details to me and actually went above and beyond for my 10yr old brother's sunglasses! Thank you so much Chad, can't wait for my brother's reaction for his new sunglasses!
I had a complicated order and wanted to change many of the lens, one for transition, one for distance, and Clark helped me find what worked best and also how to maximize my savings. Really glad he was so patient and even gave me a call back to make sure I was happy. What incredible service.
Chad listened my issue and explained why they made my eyeglasses the way it is. I'd suggest for KITS to add a comment box in the order site for us to write like "follow the prescription to the full". He offered to replace my eyeglasses according to the prescription in full. He was very nice about it. After this experience I was doubting ordering eyeglasses again online but Chad said I could always contact customer service to help me with my order. So I will do that next time. Thanks Chad - great job!
I've purchased several pairs of glasses from KITS and have always been satisfied. Recently I had an accident with one of my prescription sunglasses in that the frame was crushed but the lenses survived fine. Gave KITS a call asking how I can arrange to ship the lenses to them and have new frames attached, how much, etc. Mike (my agent) told me to hang on and when he returned he told me they would replace the complete pair, free of charge. I was amazed that KITS would do this for me, they have earned a customer for life. Not many companies go the extra mile, KITS does. Many thanks!
Alexandra was very helpful and friendly. She helped me with the PD measurement which was my biggest concern. The suggested app worked great. She offered options to consider and provided the best discount. Alexandra was very clear on how the process works and make good suggestions. I look forward to the glasses when they arrive.
I have been buying from KITS for a few years, and this was the first time I made a mistake in ordering and reached out for support. I could not have asked for a kinder, easier, more understanding response and process to ensure I got the glasses I needed. I recommend kits to every person I know.
Alexandra was great to work with.
Such an amazing easy experience. Had to exchange some glasses and the service and help was second to none! Thanks Chad! Highly recommend Kits!!!
I have used many online eyeglass companies. But Kits is by far the best and has the best customer service. I love the styles and will use them many more times in the future.
I have 6 pairs of glasses from Kits that are excellent quality.Thier delivery times are super fast. But best of all the price is amazing. I have friends that have sppent up to 1,200.00 for glasses and mine work and fit perfectly fine at 29.00 per pair. Highly recomended.
Customer Service was so quick, easy, and helpful! Alexandra was very kind and helped me issue a return for my glasses that were too big. They offered me a refund right away and even gave me the options to 1) keep my glasses 2) get it exchanged or 3) ship it back. I will be a returning customer :)
I had to change my order as I needed a smaller frame and contacted KITS via chat. I got helped from TONY B. Let me tell you, he was great. The process went on seamlessly and I changed my order in a breeze. Also this is not my first pair of glasses or contacts with Kits, I love their house brand of eyeglasses and sunnies as well as their contacts. The selection is great and stylish and can’t beat their quality and prices! Their sales are amazing and their service is always the best, always looking forward to accommodate their customers. Thank you Kits for exemplary customer service and care! Thank you Tony B.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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