Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
Klass Wagen Portugal has a positive customer experience.
Klass Wagen Portugal receives a mixed reception from customers, with a notable number of positive experiences highlighting excellent service and helpful staff. Reviewers frequently commend the friendly and efficient assistance provided by employees like Evander and Mohammed Ali, contributing to a generally good rental experience.
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However, many customers express frustration over hidden fees and aggressive insurance sales tactics, leading to feelings of being scammed or misled. Complaints about long wait times and poor customer service further detract from the overall impression. While some appreciate the convenience and last-minute availability of vehicles, the negative feedback regarding unexpected charges and pressure to purchase additional insurance cannot be overlooked.
1,023 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,023
100%
● Low
4.0 / 5 overall
=
1,023 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.0
12-month avg
4.0
All-time
4.0
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.0
110
Apr 25
4.0
205
May 25
4.0
247
Jun 25
3.9
262
Jul 25
4.2
199
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 377 positive reviews
Customer service14%
51 mentions
Friendly staff5%
18 mentions
Helpful support3%
13 mentions
Easy to use3%
12 mentions
“FA0-2071213264757 Mohammed Ali very good customer service and very kind”
On “Customer service” · Jul 17, 2025
Top complaintsof 118 negative reviews
Customer service25%
29 mentions
Charges24%
28 mentions
Payment issues21%
25 mentions
Returns19%
22 mentions
“De auto was Ok, de transfers waren ok, maar men jaagt je angst aan om toch een verzekering te nemen ondanks dat je al...”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
Avoid at all costs! A complete scam!
We booked through a third-party website without any issues, and everything went smoothly until we noticed an unauthorized charge of nearly €150 on our bank account for a so-called “insurance and deductible” we never agreed to!
We used a Gold credit card and speak Portuguese, French, and English — at no point was this mentioned or explained to us. It’s pure deception.
Despite multiple attempts to contact them, no refund was ever issued, and they simply took the money from our account without consent.
To make matters worse, they sent us an invoice out of nowhere with numbers that don’t even match the amount charged!
Choose another company — cheaper does not mean better. Run away from this one!
What services does Klass Wagen Portugal offer for pets?
Klass Wagen Portugal provides professional pet transportation services throughout Portugal. We specialize in safe and comfortable travel for dogs, cats, and other small animals to veterinary appointments, grooming, boarding facilities, or relocation needs.
What are your operating hours?
We operate Monday through Saturday from 8:00 AM to 6:00 PM. Sunday services are available by special arrangement for emergency transportation needs.
How do I book a pet transportation service?
You can book our services by calling our main number, using our online booking form, or sending an email with your pet's details and transportation needs. We recommend booking at least 24 hours in advance for regular appointments.
Are your vehicles equipped for pet safety?
Yes, all our vehicles are specially equipped with secure pet carriers, proper ventilation, and climate control. We maintain the highest safety standards with non-slip surfaces and emergency supplies on board.
All 10 questions →Show fewer questions
What information do you need when booking?
We need your pet's breed, size, weight, any special medical conditions, pickup and drop-off locations, and preferred time. Please also inform us of any behavioral concerns or specific handling requirements your pet may have.
Do you transport pets to other cities in Portugal?
Yes, we provide transportation services throughout Portugal, including intercity travel. Long-distance trips require advance booking and may have different pricing structures based on distance and duration.
What is your cancellation policy?
Cancellations made 24 hours or more in advance receive a full refund. Cancellations within 24 hours may be subject to a 50% charge, while same-day cancellations are non-refundable except in emergency situations.
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They had a booking very last minute when another rental company was closed when I would arrive. Close to the airport, make sure you call and they immediately come pick you up. Very responsive. Super professional. Car was a bit older but did the job. Make sure to take videos before leaving the rental area which makes the return super easy if they have questions. Overall very responsive even at 1 am, super friendly, easy check out and return all digital and simple. Would rent again.
Much less cooperative when I refuse to take their useless insurance they were pushing to hard to sell and told me I will be responsible for everything in the car. The car was left outside in the dark so had to take it inside into the light to look at all damages. I am glad I took picture as some damage on the rear bumper were not reported and they told me it will be for me.
De auto was Ok, de transfers waren ok, maar men jaagt je angst aan om toch een verzekering te nemen ondanks dat je al een huurwagen verzekering in Belgie hebt aan 23 €/dag!! daarnaast zit er een toll service apparaat in de auto maar men zegt niet dat het sowieso 2.23 euros/day, with maximum 22.30 euros/rental. Wat bij ons nog eens 32 euro was...
Ze proberen je dus langs alle kanten geld afhandig te maken met leugens of gewoon verzwijgen.
Be Extremely Careful When Dealing with Klaas Wagen Lisbon
We had a deeply unpleasant and distressing experience with Klaas Wagen in Lisbon, and I feel compelled to warn others. After arriving in Lisbon from South Africa following a 12-hour journey, we were picked up by the Klaas Wagen shuttle from the airport and taken to their rental office located kilometres away in a remote area. What followed was truly shocking.
We were met by a man with tattoos on his hands and fingers ( unfortunately I never watched his name )—if you encounter this person, walk away or immediately ask for someone else. This individual was aggressive, arrogant, and flat-out refused to give us the car unless we purchased an additional €279 insurance on the spot. We had already pre-booked and paid via booking.com but this guy clearly wants some extra cash in commission.
When we questioned this he could not give us a meaningful reason why we must pay for an extra insurance He simply said, "I don’t care — this is Portugal. You either pay or you leave." This was not just bad customer service — it was intimidating, unprofessional, and a blatant attempt at extortion. I’ve never encountered someone so arrogant, rude and disgusting in a service role.
Disgusted and exhausted, we left and took an Uber back to the airport, prepared to make other arrangements. Fortunately, a professional and kind lady from Klaas Wagen’s team at the airport helped us. She made a few phone calls and resolved the issue. We were eventually assisted at the head office by a gentleman who treated us with respect, and we received our car without further problems. Bottom Line: Klaas Wagen Lisbon has serious staff issues. If you encounter the tattooed staff member, do not engage. Ask for someone else or leave. This person almost destroyed our vacation.
The company did resolve our issue thanks to the helpful staff at the airport and head office, but the emotional toll and initial experience were unacceptable.
Penso que a empresa podia publicitar os seus seguros nas paginas dos representantes para perceber as opções.
Na entrega fui muito bem atendida pelo o Sr Luis Lemos, da sucursal do Funchal, que foi super atencioso e ajudou imenso.
Shocking customer service and full of hidden costs.
Do not hire with this company. I made my complaint in person when dropping the car off to be told my comments would be recorded and noted. The guy just walked off and spoke to another customer, avoid unless you want to be charged extra
In response to your reply what the contract states and what I’m told by staff are two different things.
I’ve already said VIP cars are the broker, what you stated in your response is different to what VIP said with confirmation.
I would just avoid this company and likewise VIP Cars
VIP acted as a broker in conjunction with KlassWagen in Portugal Lisbon. I paid extra for full cover insurance and was told there is nothing else to pay.
On arrival I was given two choices as I was told the extra insurance i paid for was basically worthless. One choice was pay a holding deposit of £2700 however if the car returned with a small scratch or any mark I would straight away lose £850.
The next option I pay an extra £300 over what was initially agreed and there is no holding deposit. Also with option 1 I had to clean the car inside and out, not mentioned on initial agreement. In short if I didn’t take option 2 they would find something wrong with the car.
I was also told the petrol was needed to be returned at the same or similar level give or take. I returned the car just under by a few miles and was told it would cost me £37.50. The tank to fill up only cost £60. I refused and put the petrol in myself, total £11
Whilst waiting I noticed an American chap getting charged extra, yes you guessed the tiniest mark, £850 and another being penalised for very similar.
It’s wrong, a total con and a way between the two companies to make the deal look cheap however when you arrive m they scare you into paying extra.
The attitude of the customer service agents is appalling, rude and dismissive along with arrogant and cocky. I would not recommend this company
Yes, we can transport multiple pets from the same household simultaneously. Each pet must be in a separate secure carrier for safety, and additional fees may apply for multiple animal transport.
Do you require any documentation for pet transport?
We require current vaccination records and any relevant medical documentation, especially for veterinary appointments. For intercity travel, additional health certificates may be needed depending on the destination.
How much do your pet transportation services cost?
Pricing varies based on distance, duration, and specific service requirements. We offer competitive rates with transparent pricing and provide free quotes upon request with no obligation to book.
About Klass Wagen Portugal
Klass Wagen Portugal appears to be a business that provides transportation services specifically designed for animals and pets. The company likely offers specialized vehicle transport solutions for pet owners who need to transport their animals safely and comfortably. Their services may include pet taxi services, veterinary transport, or other animal transportation needs within Portugal.
