Lyka Pet Food is a pet food company that specializes in producing food products for dogs and cats. The company focuses on creating nutritionally balanced meals and treats designed to meet the dietary needs of domestic pets. Lyka likely offers various product lines that cater to different pet sizes, ages, and dietary requirements.
Lyka Pet Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the satisfaction of their pets. Reviewers highlight that even the fussiest eaters have taken to Lyka's meals, noting improvements in their dogs' health and enthusiasm at mealtime.
The efficient service and clear communication are also frequently commended, with quick delivery times enhancing the overall experience. However, some consumers express concerns about customer care, citing issues with order adjustments and responsiveness. A few negative reviews question the authenticity of the ratings, suggesting skepticism about the company's credibility. Despite these criticisms, the majority of feedback reflects a strong satisfaction with Lyka's products and services. Overall, Lyka Pet Food is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,060 | 98% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.9 | 59 |
| Jan 25 | 5.0 | 50 |
| Feb 25 | 5.0 | 66 |
| Mar 25 | 4.6 | 23 |
| Apr 25 | 4.7 | 13 |
| May 25 | 4.9 | 12 |
| Jun 25 | 4.7 | 42 |
| Jul 25 | 4.6 | 31 |
| Aug 25 | 5.0 | 10 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Its covenant and easy”
“Excuses from customer support are to blame my location being in WA and to blame the company that they use to deliver”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | −2% | 1,077 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Lyka Pet Food is #1 of 5 on overall rating in this group.
1,100 reviews of Lyka Pet Food. Filter by what matters to you.
This website was launched on 20 July 2025, yet it somehow already has a 4.9 rating. Please do not trust that score. Most of the “reviews” were posted back-to-back within a very short time and look completely unnatural.
If there was a 0 star option I would select it. This company does not care one bit about its customers it’s one and only concern is making money. I have been spammed called by Lyka over several days and multiple times a day. My response to Lyka was a retaliation on their instagram to ask them to stop spam calling me multiple times and for them to understand that SPAMMING is just annoying. Their response to this was to call me AGAIN and HANG UP when I answered. WHO DOES THIS? Is it that important to Lyka for me to purchase their product that they have to spam me then when done back to them they take it as a game and hang up on me. They’ve called me from 2 seperate numbers trying to get a hold of me.. WHAT DID I DO TO DESERVE MULTIPLE CALLS?? This is just telemarketing 101. This is what you expect from utility companies and insurance providers not a pet food company. I have never been a client, I have never called Lyka previously. This is so unprofessional that a brand trying its ABSOLUTE HARDEST to sell products is instead completely deterring people away. If someone is not answering stop calling them! I expect an apology for the harassment and sick game you pulled tonight. And to add.. I found out it was Lyka by calling the number from someone else’s mobile.. and guess who they are spam calling now too… this other mobile number. STOP THIS IMMEDIATELY. There are other ways to sell products and get peoples attention and THIS IS NOT IT.
Quick answers to the questions people ask most.
Lyka specializes in fresh, human-grade pet food made with natural ingredients. We offer customized meal plans for dogs and cats based on their specific nutritional needs and preferences.
You can place orders through our website or mobile app by creating a pet profile and selecting a meal plan. Orders can be scheduled for regular delivery or placed as one-time purchases.
We deliver to most major cities and surrounding areas. Delivery schedules vary by location, with most areas receiving deliveries 2-3 times per week to ensure freshness.
Our fresh pet food should be stored in the refrigerator and used within 4-5 days of delivery. Unopened portions can be frozen for up to 3 months for extended storage.
Yes, we offer personalized meal plans based on your pet's age, weight, activity level, and dietary restrictions. You can modify preferences and portions through your account dashboard.
We offer a 100% satisfaction guarantee on your first order. If you're not satisfied, contact us within 7 days for a full refund or replacement.
You can reach our customer service team via email, phone, or live chat on our website. We typically respond to inquiries within 24 hours during business days.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 4.8 | 17 | 2% | — | ● Low |
Totally unreliable service Too many times I’ve had my order late, delivered to wrong location or turning up after 9pm when promised by Lyka it would be delivered before 6pm. Too many times I’ve had to contact them to get them to provide the service I’ve paid for. Excuses from customer support are to blame my location being in WA and to blame the company that they use to deliver. Something as simple as supplying pet food has been an absolute nightmare. Avoid Lyka unless you want to experience disappointment after disappointment
**response to below*** Our dogs were on half plan, supplemented by grain free dry food as advised by vet with no changes to type of food in the period we feed Lyka. Please don't make up stories about us home cooking!!!! Also, 2 members of your team asked for vet details which were not vague!!! After feeding both our dogs from our newly opened box they became ill - vomiting and diarrhoea. We attended our regular vet who advised it was food poising and treated both dogs at a cost of $400 and set us on a plan to restore gut health. That weekend our smaller/older dog went downhill fast and we needed to attend the emergency vet another $1500 and the senior vet here advised that she commonly sees dogs who have had complications from contaminated Lyka. I called Lyka multiple times and explained our situation. At first hey "very generously!!" refunded the cost of just the two bags, then after conceded they would refund the box. This is an extremely small concession given that they asked for persission to call our vets, which we gave and that we spent $2000 plus loss of meals. Our dogs had been on the program for 6 months and regularly ate a variety of their meals. Their lack of interest and constant arguing that it couldnt be food contamination was astounding, given we had both dogs tested by two vets who both had same findings. Shame on you Lyka for your customer care
My breeder said she was feeding the pup 50% lyka and 50% kibble and said we should do the same - then gave a code to use for purchasing. Turns out the pup HATES lyka and will eat around it leaving majority still in the bowl to throw. Cast my mind back to the videos of the pups when they were with her and realized there was always a big communal bowl of leftover lyka in the play pen that all the dogs ignored. If I give only the lyka he will eat a few mouthfuls and then stare at me longingly. I took to heating it for 15 secs in the microwave which made it more palatable to him (slightly, also it smells awful when heated). Yesterday I started a roo pack and it SPARKED in the microwave! Chucked it immediately and is the reason for the 1 star review. I don't really know what's in the pet food tbh (no ingredient listings), but it definitely doesn't work for us. Explanation for why my pup won't eat Lyka makes no sense - we have had him for over a month now, and no matter how I try to get him to eat it, it just doesn't happen. He is all good with any other type of food I have given him to eat (freeze dried natural food, home cooked etc). I now have 18 packs of food taking up space in my freezer which will be donated away. Expensive exercise which makes me feel very suspicious on the links between breeders and the foods they push you to buy and why.
I ordered a taste box. My dog hated the food. I canceled the order never doing a meal plan. Bombarded with emails surveys from Dr Emilie always answering with order canceled. My last email about the cancellation was last Thursday They took $169 from my account on Friday & notified me 6 days later that they despatched an order . Do not touch this company the food is awful
We have brought twice, our pug has dry skin itching hard to explain black dry spots when brushed or scratching himself they come off, getting worse washed in tropical dog wash, not making any difference, he's flea & ticked every month washed weekly as we go to the beach, bedding put in sun daily, have stopped using put back on home cooked meals to revise situation.
Such poor rude customer service, multiple emails to be able to put an order through, and their only delivery options were 12am-7am with the 4 staff members all providing a different explanation as to why the ridiculous delivery time. They don't answer the phones and when they eventually do, they managed to cut off the call in middle of our order process, when I emailed and asked why the staff person hung up on me, the lady said because his shift ended! Wow, then she said that the call was recorded, and I was upset how they record our call without informing the customers, and her reply was do you want me to help you or what?
I was unable to place an order as another person had asked if they could use my address for delivery purposes as they were not home during the day. When I explained this I was told to use a different address to set up the account then the customer service officer could manually go in and change my address. I was not happy with this as I was really being asked to give false information and was concerned about the order getting lost and the possibility of this cancelling the other person's existing account. I was told that the company is aware of this problem, which was initially put in as a safety check for the company to stop fraud and at present it is the only go around. It seems that no thought was given to a genuine customer's experience. I decided not to go ahead with the order.
The food is a scam. There are no details on the packaging, you need to see the analysis on the website. Read it properly, you're getting 20% crude protein 69% moisture. The excuse is because it makes it more palatable to the pet. But that's just saying you're getting 20% protein, 69% water and rest is other stuff.
Yes, we offer specialized recipes for pets with food allergies, sensitivities, or specific dietary requirements. Our team can help create a custom meal plan based on your vet's recommendations.
Pricing varies based on your pet's size, meal plan, and delivery frequency. You can get an accurate quote by entering your pet's details on our website for a personalized estimate.
Lyka Pet Food is a pet food company that specializes in producing food products for dogs and cats. The company focuses on creating nutritionally balanced meals and treats designed to meet the dietary needs of domestic pets. Lyka likely offers various product lines that cater to different pet sizes, ages, and dietary requirements.
This profile hasn't been claimed by the business owner.
