ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
ManyPets Pet Insurance has a positive customer experience.
ManyPets Pet Insurance receives a mix of feedback from customers, with a notable 72% expressing positive experiences. Reviewers frequently praise the ease of working with the company, highlighting the quick processing of claims and the comprehensive coverage provided for their pets.
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Many customers appreciate the user-friendly website and timely responses, stating that the insurance has been invaluable, especially for older pets. However, a significant number of complaints focus on the long processing times for claims, with some customers reporting waits of up to seven weeks. Additionally, frustrations arise from the difficulty in reaching customer service, as many feel that the portal system limits direct communication.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.3 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
60
92%
3.9 / 5 overall
=
65 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.5
12-month avg
3.9
All-time
3.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.0
7
Jan 25
3.9
11
Feb 25
3.8
6
Mar 25
2.8
9
Apr 25
5.0
6
May 25
4.3
6
Jun 25
4.3
12
Jul 25
5.0
5
Aug 25
3.0
2
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
Top praiseof 47 positive reviews
Easy to use38%
18 mentions
Fast & efficient36%
17 mentions
Customer service15%
7 mentions
Prices & value6%
3 mentions
“This is an easy company to work with”
On “Easy to use” · Jul 8, 2025
Top complaintsof 17 negative reviews
Payment issues24%
4 mentions
Cancellation18%
3 mentions
Pricing18%
3 mentions
Response time12%
2 mentions
“I have been with ManyPets US for years, and was generally overall happy with them”
On “Payment issues” · Mar 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed when I emailed them. Even the email response was delayed.
They claim in their chat, "Our claims team are working diligently on claims in the order that they are received and will follow up with an email when they're done reviewing.
We do have a much smaller team processing claims. Including a high volume of claim submissions. Processing times have been delayed."
As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.
ManyPets provides insurance coverage for dogs and cats of all breeds and ages. They offer comprehensive plans that cover accidents, illnesses, and wellness care depending on the policy you choose.
How do I file a claim with ManyPets?
You can file a claim through the ManyPets mobile app, online portal, or by submitting paperwork via email or mail. Most claims are processed within 5-10 business days once all required documentation is received.
What is the waiting period before coverage begins?
ManyPets typically has a 15-day waiting period for illnesses and a 2-day waiting period for accidents after your policy starts. Some specific conditions may have longer waiting periods as outlined in your policy terms.
Does ManyPets cover pre-existing conditions?
No, ManyPets does not cover pre-existing conditions that were diagnosed or showed symptoms before your policy effective date. However, some curable conditions may be covered after a waiting period if they remain symptom-free.
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How can I contact ManyPets customer service?
You can reach ManyPets customer service by phone, email, or through their website chat feature. Their customer support team is available during standard business hours to help with policy questions and claims.
What is ManyPets' reimbursement process?
After you pay your vet bill and submit a claim, ManyPets reimburses you based on your chosen reimbursement percentage (typically 70%, 80%, or 90%). Reimbursements are usually processed via direct deposit or check within 5-10 business days.
Are there any breed restrictions or exclusions?
ManyPets generally covers all dog and cat breeds, but some policies may have specific exclusions for certain hereditary conditions common to particular breeds. Review your policy documents for detailed information about breed-specific coverage limitations.
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Don’t get insurance with @manypets_uk had their coverage for 4 years in US and out of nowhere they are “no longer doing business” and many pets sent us to another carrier who doubled the price of my pet insurance I was a huge advocate for their coverage until this happened. Now I’ll be stuck paying $400 a month pet insurance vs the $200 to keep coverage and not loose any pre existing conditions with the new carrier they choose to sell us off too. @manypets_uk cannot be trusted . Extremely disappointed .
They sold our policy to Odie and said that everything would stay the same. Anything covered under the ManyPets policy would still be covered under Odie and not a pre-existing condition. The first claim with Odie was denied because they considered it a pre-existing condition. I'm super frustrated with both companies!
I have been with ManyPets US for years, and was generally overall happy with them. Until this morning. I got an email from them that they are transferring my policy to Odie, a company that has a litany of 1 star reviews, for both premiums and claim times. Even getting in touch with Odie seems to be useless.
My dog was diagnosed with a pre-existing condition that I was confident about, given I had Many Pets backing me and now I am in the dark. No one other than AKC will cover her conditions, given a 12 month waiting period.
Many Pets has left their members, who paid quite a lot of money, with a choice of no coverage or coverage with a substantially sub-par company. Shame on you Many Pets.
Im paying this insurance for years It was my understanding wellcare and medications are covered and you are reimbursing me $17.00 out of a $250.00 preventive medication. Tell me where I could buy this for $17. I will be looking for other insurance.
We had a policy on our dog for about 5 years. It seems like they covered nothing except for a mass and the euthanasia - but that didn't even meet the deductible, so we received nothing.
5 years and several thousand dollars later.
I suppose we were lucky that our fur baby only went in for annual visits until the very end when we had a few extra visits.
They never covered any arthritis issues b/c somewhere in the notes, the vet mentioned his rear leg was stiff.
I would rather pay more in premium than having a high deductible q…
I would rather pay more in premiums than have an annual deductible of 500 per year. Now, I am stuck with ur company and can't move my pet because whatever was done with u is now preexisting conditions for the other companies. I will see only 190 dollars back from a bill that was almost 900 dollars. Unfortunate and unbelievable
I purchased this insurance through Progressive for my cat and made sure to get a plan that covered teeth cleanings. It came time to bring my cat in for a teeth cleaning, and the vet found brand new dental issues (tooth re-absorption) that required extractions as they are quite painful for cats.
The bill ended up being quite expensive surprise. When I submitted it to ManyPets, they denied everything, including the cleaning that my plan explictly covers $150/year for, on the grounds that my cat had evidence of gingivitis (what cat doesn't) so therefore the brand new tooth reabsorption was a pre-existing condition.
My vet put together a very well evidenced rebuttal proving that the tooth reabsorption was a new issue, unrelated to the gingivitis, that no one had known about (again, this happened during a teeth cleaning visit). ManyPets response was to cover the $150 for the cleaning they initially denied, and nothing else.
I do not recommend this insurance and am very frustrated that Progressive recommended it to me. It's one thing to deny claims for frivolous reasons, it's another to deny routine care that do not come with any conditions on the contract. I will be changing providers as soon as my term is up.
Awful to work with. Increased my premium 200% over two years. When I tried to cancel they still charged me. Horrible to get a hold of anyone. Would not recommend.
I have spent over $1500 in one year on this pet insurance, and they have not given me one cent back for my dogs vet bills. I’m canceling my coverage today. This last claim was the last straw. This insurance may be worth it if your dog was injured in a car accident or had cancer, but absolutely NOT for the 90% of pets that lead an overall healthy life. Goodbye!!! Not taking another cent from me!
Consumer beware! Similar to what some other posters are saying, when I first opened a policy for my dog with ManyPets in 12/2021, I had a $308 annual premium. As of 10/2024, they have dramatically increased my premium to $815.64. On top of this, there is a $250 annual deductible. They have reimbursed two small claims in the last three years - one payment for $403 this year (50% of the original claim amount) and the other for $598 in 2022 (100% of the original claim amount). Note that their level of reimbursement has worsened over time as well. To me it seems absurd that they would increase my annual premium by 165% in only 3 years. I have contacted ManyPets to cancel my policy and I would advise others to steer clear of this company.
Yes, ManyPets offers customizable plans where you can choose your annual limit, deductible amount, and reimbursement percentage. You can also add optional wellness coverage for routine care like vaccinations and check-ups.
What happens if I need to cancel my ManyPets policy?
You can cancel your ManyPets policy at any time by contacting customer service. Depending on your state and policy terms, you may be eligible for a prorated refund of unused premium payments.
About ManyPets Pet Insurance
ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
