Responded
Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them. great product

Master Massage Equipment Ltd is a UK-based manufacturer specializing in the supply of massage and physical therapy equipment. With over 20 years of experience in the industry, the company offers a diverse range of products including massage tables, chairs, stools, hot stones, bolsters, and various accessories designed for both professional therapists and individual customers. Their commitment to quality and design ensures that they meet the needs of massage schools, therapists, and salons globally. The company provides flexible purchasing options, including interest-free payment plans for individual customers, making their products accessible to a wider audience. Master Massage Equipment Ltd caters to a broad market, focusing on professionals in the wellness and therapy sectors while also offering options for personal use. Their website, mhpinternational.co.uk, serves as a platform for customers to explore their product offerings and inquire about business discounts and services.
Master Massage Equipment Ltd receives high praise for its efficient delivery and excellent customer service, with many reviewers highlighting the quality of the products. Customers appreciate the quick shipping and well-packaged items, often noting their satisfaction with the massage tables and accessories.
However, there are significant concerns regarding product quality and warranty issues, with some consumers reporting dissatisfaction with the materials used and claiming misleading advertising. A few negative reviews express frustration over delayed deliveries and the company's return policy, particularly the restocking fee. Despite these criticisms, the majority of feedback remains positive, showcasing a strong reputation for service and product satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 113 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.4 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 113 most recent reviews.
“Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them”
“Hi I am still waiting for my parcel I have order on 7/4/25 and now it’s 20/4/2025 Best wishes Nuanchan”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 113 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Master Massage Equipment Ltd is #2 of 5 on overall rating in this group.
113 reviews of Master Massage Equipment Ltd. Filter by what matters to you.
Over a year ago
Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them. great product
Over a year ago
Hi I am still waiting for my parcel I have order on 7/4/25 and now it’s 20/4/2025 Best wishes Nuanchan
Over a year ago
Great customer service, fast shipping, excellent product.
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Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them. great product
Hi I am still waiting for my parcel I have order on 7/4/25 and now it’s 20/4/2025 Best wishes Nuanchan
Great customer service, fast shipping, excellent product.
Plenty of notice of delivery. Quality product
Excellent at everything! My massage table shipped back to me inspected and fixed like a new. Even the delivery day and time was spot on!
As usual, products are of good quality and as described. They arrived well packaged and on time. Have used this company for different products for over 10 years and not disappointed so far.
They falsely advertise their products quality. Their equipment cost me money for the damages it did. DO NOT BUY.
Worst Company EVER! DO not buy from them. If you don't like the product they say 30 day money back guarantee (YEAH RIGHT, WITH A 20% RESTOCKING FEE). THEY SEND PRODUCTS WITH CHEAP MATERIAL AND COULD GIVE A DAMN IF YOU'RE NOT HAPPY. DON'T EVER BUY ANYTHING FROM THIS COMPANY!!! Talk to KELLY, she runs your US division. Hopefully you fire her/him.
Great product, quick delivery
I ordered some cotton couch/chair face rest covers, and I am very pleased with them. They are soft and a large enough fit to go over my adjustable massage chair face rest without slipping off. They wash well and have not shrunk or gone rough and uncomfortable. They arrived quickly and in plenty of time for my work engagements.
I bought a massage table (3 section Montclair) that had a small fault - but was of excellent quality. After troubleshooting the issue from a distance, and realising the fault couldn't be sorted from a distance, Linny sorted out an exchange. I then decided to change the massage table to a different one as my circumstances changed. Linny sorted it out. The new massage table (Eve - 2 section) and new table top desk massager again are of excellent quality. Both massage tables and new table top desk massagers are of good quality, sturdy, with comfortable tops. Linny's customer service has been brilliant. I can wholeheartedly recommend Masters Massage Equipment.
Efficient, accurate and timely
speedy delivery, well packaged, great product
Massage Table was delivered fairly quickly, communication was very good. The table is excellent quality, and was easily set up. I also ordered face cradle covers which were buttery soft and very well made. The table is thermal top and as yet have not tried this function out yet so cannot comment. Would not hesitate to order from this company again.
Good value prompt delivery
I purchased a couch from these, it arrived in good time but the after sales has been awful. I’ve been trying to return it, all contact is via a WhatsApp message, they don’t reply to emails. It’s been ongoing since 12th October and still no return in sight. Updating this review 27/10/24: Comtact has been made, a collection arranged for 29/10 and I’ve paid for another couch to be delivered. Hopefully this will be sorted this week - I will update accordingly.
Master Massage Equipment Ltd is a UK-based manufacturer specializing in the supply of massage and physical therapy equipment. With over 20 years of experience in the industry, the company offers a diverse range of products including massage tables, chairs, stools, hot stones, bolsters, and various accessories designed for both professional therapists and individual customers. Their commitment to quality and design ensures that they meet the needs of massage schools, therapists, and salons globally. The company provides flexible purchasing options, including interest-free payment plans for individual customers, making their products accessible to a wider audience. Master Massage Equipment Ltd caters to a broad market, focusing on professionals in the wellness and therapy sectors while also offering options for personal use. Their website, mhpinternational.co.uk, serves as a platform for customers to explore their product offerings and inquire about business discounts and services.
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