A Beautiful Massage Table
Very comfortable and quality table. Hope it will last many years. Very pleased so far.

Master Massage Equipment Ltd is a UK-based manufacturer specializing in the supply of massage and physical therapy equipment. With over 20 years of experience in the industry, the company offers a diverse range of products including massage tables, chairs, stools, hot stones, bolsters, and various accessories designed for both professional therapists and individual customers. Their commitment to quality and design ensures that they meet the needs of massage schools, therapists, and salons globally. The company provides flexible purchasing options, including interest-free payment plans for individual customers, making their products accessible to a wider audience. Master Massage Equipment Ltd caters to a broad market, focusing on professionals in the wellness and therapy sectors while also offering options for personal use. Their website, mhpinternational.co.uk, serves as a platform for customers to explore their product offerings and inquire about business discounts and services.
Master Massage Equipment Ltd receives high praise for its efficient delivery and excellent customer service, with many reviewers highlighting the quality of the products. Customers appreciate the quick shipping and well-packaged items, often noting their satisfaction with the massage tables and accessories.
However, there are significant concerns regarding product quality and warranty issues, with some consumers reporting dissatisfaction with the materials used and claiming misleading advertising. A few negative reviews express frustration over delayed deliveries and the company's return policy, particularly the restocking fee. Despite these criticisms, the majority of feedback remains positive, showcasing a strong reputation for service and product satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 113 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.4 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 113 most recent reviews.
“Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them”
“Hi I am still waiting for my parcel I have order on 7/4/25 and now it’s 20/4/2025 Best wishes Nuanchan”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 113 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Master Massage Equipment Ltd is #2 of 5 on overall rating in this group.
113 reviews of Master Massage Equipment Ltd. Filter by what matters to you.
Very comfortable and quality table. Hope it will last many years. Very pleased so far.
great product and fast purchase and shipping, I recommend products from this MASTER brand
Hi - Just started using this product this morning and have to say they are awful. I washed them before using a gentle cycle and the amount of fluff that has come off them has been ridiculous. For the price I paid for I am completely shocked about the poor quality... They have not been washed so I doubt that I can return them but wanted to let you know how unhappy I am with the quality..
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I am happy with all items I already bought from Master Massage Equipment. Last time was warming pad, seems to be very comfortable and nice, hopefully it lasts long time, however, you never know with electronic goods.
Always arrives quickly and quality products
Fantastic service
I am writing a product review regarding a chair I purchased, and I would like to share my experience with you. Unfortunately, my encounter with the product and the company's customer service has left me quite disappointed. Shortly after using the chair, I encountered a problem where the bolt on one of the wheels broke and became lodged in the frame. Concerned about this issue, I reached out to Master (company name) in hopes of utilizing the warranty. To my surprise, their response was disheartening. They claimed that they had never encountered this particular issue before and attempted to redirect the conversation away from a potential warranty coverage. I believe it is essential to consider that even if this issue is rare, it does not negate the possibility of it occurring again. Given the initial product description and the information provided on their website, I was under the impression that the frame of the chair would be covered by warranty. However, my hopes were dashed when they declined to honor the warranty, citing the availability of only new products in Canada. This raises significant concerns for me. Despite having their headquarters in the US and an expanding business presence in Canada, they do not possess a service team or even parts for warranty support in Canada. It is perplexing to think that a company could sell products without providing adequate warranty coverage. It is evident that their claims about warranty support do not align with reality. To address this situation, I have taken the matter up with Amazon, who is currently investigating the matter with the manufacturer. Furthermore, I have also engaged with Consumer Affairs Canada to ensure that my consumer rights are upheld in this situation. In conclusion, I am disappointed by the false warranty claims and the lack of proper customer support from Master. My hope is that my experience serves as a cautionary tale for other consumers and encourages companies to stand by their warranty promises and provide satisfactory customer service.
I ordered a new massage table but decided that I needed a bigger size. The response from the company was quick, professional and very helpful. Pick up was organised and I was given advice on a replacement which arrived promptly and I am delighted with it.
I'm delighted with the massage table I ordered and the delivery day was earlier than I expected. The only slight issue was the communication on the day. I left an event early to be home in time for the one hour delivery slot and together with my husband and sister waited for the delivery. When it didn't arrive, I had to hunt around for an update. I eventually found, a note saying the driver was running slightly late (a text or email update would have been handy with a new eta). After an hour of waiting I suggested the others go back without me. A few hours later still the package arrived. Better communication would have made a huge difference to me and (my family) that day. However, the table is perfect. Better than perfect. I would definetly recommend them and buy from them again while keeping in mind the delivery slot is very approximate!
I ordered a standing desk for my new WFH office. The delivery was super quick however the desk top was damaged - seemed to have been handling by the delivery company as packaging was damaged and looked to have had something heavy onto it which caused a large dent and crack. The customer service from Linny was amazing - I sent an e-mail with pictures after 5.30pm and the next day a replacement top was sent out and received the next working day after that - no quibbles at all. Desk is now all together and good quality - looking forward to using it
Good service thank you
I had a heated massage table delivered but it was damaged. The next was faulty. I tried once more and that was faulty too. This time I requested a refund. The faulty massage table arrived back in your warehouse on Wednesday 8th March 2023 but no refund was made. I emailed today Monday 13th March and was informed the refund was just made. This is likely now to take a few days to show on my card and it would not have happened if I had not chased it up. The whole experience has been very disappointing.
Massage table is the most comfortable that I have ever used, headrest in particular has no pressure points in use.
It was delivered very quickly; so quickly it took me by surprise. It is just what I ordered, the right colour and of good quality. Also well packaged. It has already served me well. I would recommend the business.
Master Massage Equipment Ltd is a UK-based manufacturer specializing in the supply of massage and physical therapy equipment. With over 20 years of experience in the industry, the company offers a diverse range of products including massage tables, chairs, stools, hot stones, bolsters, and various accessories designed for both professional therapists and individual customers. Their commitment to quality and design ensures that they meet the needs of massage schools, therapists, and salons globally. The company provides flexible purchasing options, including interest-free payment plans for individual customers, making their products accessible to a wider audience. Master Massage Equipment Ltd caters to a broad market, focusing on professionals in the wellness and therapy sectors while also offering options for personal use. Their website, mhpinternational.co.uk, serves as a platform for customers to explore their product offerings and inquire about business discounts and services.
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