Very bad network
The connection is weak in known places like the A64 no connection there, it uses too much mobile data at a time, runs out very quickly and doesn't offer good prices for only 1GB it is nearly 2 pounds a month.

Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
The connection is weak in known places like the A64 no connection there, it uses too much mobile data at a time, runs out very quickly and doesn't offer good prices for only 1GB it is nearly 2 pounds a month.
Update speed test at 10:40 pm 25/5/25 0.37mbps on 5G with no updates in background or any other network traffic please read this 0 stars Internet constant freezing snail downloads ever since new upgraded lines from 5G Vodafone network. Surf the web, watch a video and it downscales to low resolution 360p and blurry, listen to music on YouTube stops constantly buffering, checking emails constantly disconnects from mail server saying offline. Snail download speeds stoping losing your file and have to re download wasting time, money, resources and energy, solution download manager. Signal bars change all the time from 1 to 4 bars sitting in same area. Tested every room in the place and on another phone and PC same issue was working before. Went outside of premises and works but continually freezes. Phone calls cut off and also other recipients say can’t hear you after some time into call. Have to go outside in all weather conditions, heat, rain, cold and night to get reliable reception and only in early hours of the morning when others are asleep. Visiting people in other Sydney suburbs same issue, no service, freezing disconnection. Disappointing service when you need it and should work reliably inside a Unit, town house, granny flat etc. Can’t finish downloading security updates for phone or PC constantly stops, freezing. Tried multiple OS windows, Android, Apple, different settings same issues and even another phone. Borrowed a friends phone same issues. I uploaded a screenshot of time required for a security update which is 1.2GB, the screenshot shows 5 hours to download then freezing needing to search for network connection, option, Lebara, auto and after 3 to 5 mins again as constant freezing connection, ridiculous. Tried different settings from 4G to 5G, allow more data on 5G and it is slower work that one out folks. The bonus data is a joke, you won’t even be able to use or access the standard data reliably in your package. Customer service is virtually non existent waiting 1/2 a hour minimum and have no knowledge or experience to address this issue. Constantly telling you to try the following instructions which do nothing but waste time, money and also causing headaches. The TIO support telcos providers not the users who subscribe. Do not trust the governments they work against everyday people. Don’t waste your money and avoid headaches with this telco as they are the least reliable.
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Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023. Og det var Benjamin så sød at hjælpe mig med. Og det var en kæmpe gave for mig personligt. Da det var rigtig vigtigt for mig at få den historik. Så tusind tak for fantastisk service
Scam company - Bilal is the agent that supported me
OK por ossama
Would give it 0 star had no service since the 26th April in the USA reliying on free wifi in the USA for another week Followed all instructions to no avail Absolutely a shit show from lebara
Their customer service is a joke honestly. I was left with no service for 3 weeks and contacted them more than 10 times about it. Every time I was told to be rest assured everything is gonna be fixed . Waste of money and most importantly waste of time. Stay away
Very bad not happy at all with this company, apparently they can send your phone number and details to other companies with out your permission. I now have no service and haven't had any for the last 3 days as they are looking into it .
I just bought a Lebara pay as you go sim. I just looked at my data usage and it says that I have used x amount of data including from apps that I definitely have not used since I enabled the Lebara sim card. Not sure if I can trust this company .. it is also using my google name without me having given it or agreed to it!! The 2 stars are for customer service where I fairly quickly was put through to an actual person who was helpful with the initial top up. I don't think that I will top up again with Lebara.
Not quite great. I tried them but I will stop using them next month. The use Vodafone network. It is slow really and there are some websites where they don't let you in. Not happy at all
Wij zaten 1 maand in Dubai kregen rekening van 50,00 euro extra internet dat is normaal nu krijgen wij voor 1 dag internet gebruik 450 mb weer 50,00 te betalen terwijl wij 6 uur in de ochtend gingen vliegen vanuit Dubai via München naar Alicante ik heb gebeld en ze zeggen dat we dit die dag verbruikt hebben klopt voor geen kanten ik heb het gevoel dat ik belazerd word
If I could give minus stars I would. Spoke to some one and they hung up advising can only stay on the call for a small amount of time. Told me it's my fault and that I need to call back in 24h. Asked for a manager and they said they don't have one and then turned around and said he's new and cannot help further and hung up
hej har lige talr med Magnus,og ordnet mit taletidskort,har været kunde i mage år alt i orden,vh john
Cannot stand their TV advert with that skittish woman. Have complained many times about it and they are still showing it. I hope they didn't spend five figures on the writing and production of it. Doesn't even tell the viewer what the company is about. So annoying!
Have to follow up on my lebara revue a couple of days ago, they do not care hense no response. Wish that I had checked this firm on trustpilot before buying a sim, once bitten twice shy....
Sorted my problem and saved ne miney
First SIM card could make calls but not receive them. Second SIM card would not register. Charged me twice for zero service. Avoid at all costs.
Rubbish company, my phone number got given out twice by Lebara to a random person pretending to be me causing all my bank accounts to be hacked and £1000s stolen ,emails and social net works taken over, because some random person got my number ported over to there sim card causing my phone to be shut down,not being able to make phone calls ,send messages etc and someone else had all my information on there phone because they had my number, my life has been absolute hell.
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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