Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
The data just vanishes! I topped up less than 48 hours ago, and now the entire 2GB I purchased is gone—it just doesn’t make sense! I haven’t changed my usage habits, yet I’m somehow using way more data with them than I did with Sky over 12 years, every month. Lebara feels like a scam. They lure you in with low prices but end up making you constantly top up. Avoid.
Really poor customer service! I took out a SIM only contract that involved a £40 gift card after 180 / 210 days. The promotion was advertised on Martin Lewis website and was a good deal. Did receive the gift card. However filling a lot of phone calls and no luck, I contacted OFCOM. The next day the issue was resolved. Steer clear, there are better phone companies out there who look after their customers. I've left Lebara!
I recently got a sim on a 30 day deal. Great price great perks.... However, customer care a very poor. I keep getting spam calls I was told to contact the TPS. It really annoys me that nothing can be done, I don't know if I will renew my 30 days yet I'm with O2 atm and don't have this issue.
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Beware - this company uses deceptive business practices. I purchased a SIM card to use as a one-off while traveling internationally for a holiday. The company then auto-charged me for six additional months, without my permission, with their invoices landing in my spam folder. When I called customer care, they said they couldn’t help me or issue a refund, and that I could dispute the charges via my credit card company. Which I did. After reading online reviews, I see this deceptive auto-charging is a common practice for them. Beware.
I have tried to contact this company via phone and email . No matter what I do the machine says NO to speaking to a human being. I just want to cancel. That is all I want to do. Been trying for days emails are returned no matter what email address I send .
Firstly, price is great, £3.18 for 30GB for 3 months then £7 onwards with no contract! That's all the positives for now. Ported my number over from Vodafone direct and I didn't have mobile data for 3 days. A lot of false promises, however, they did send out a replacement SIM and I do now have Mobile data & 5G. All support staff are foreign so English isn't perfect. I was told I would get a phone call from their complaints team but never did. Fingers crossed there aren't any issues moving forward. PLEASE BE AWARE OF THIS WHEN TAKING OUT A CONTRACT WITH LEBARA. My wife is with ID Mobile, and she moved from O2 direct, no issues with them and she has an eSIM. please consider all options before moving.
Was with Vodafone, but became to pricey,I don’t understand why so many people seem to have had so many problems I have had a great experience.keep up the good work Lebara Thanks.
Lebara has not designed its account management system properly. Beware, your ability to manage your account is thwarted as soon as you add a second sim card. It's rare you encounter such an incompetant company. AVOID AT ALL COSTS.
Real difficulty in obtaining signal for anything. No wifi / data regularly then connects. Cannot send text to existing people previously used. So I don’t think it was wise to move.
Recently used in Europe, but mobile data did not work in Sweden, Denmark and Belgium. When enquired they said no fault from their side. Think twice before you take the sim for Europe.
My account with Vodaphone was coming to an end and Lebara was the cheapest alternative and also used the Vodaphone network. I received confirmation of my order on 13 Aug. On 15 Aug I received confirmation by email that my Lebara SIM was now active. On 16 Aug I received an email saying my number had been successfully ported in to Lebara. It had not been. I called Lebara and explained that my number had not been ported in. They took the details and said it would take 48 to 72 hrs. It did not happen. I called again and was told that the previous call had not been acted on but that this call would be. 72 hrs later the number had still not been changed. When I called the third time, I was told that the previous handler had got the number wrong but this time it would work. On 23 Aug I had received an email with the number I wanted ported-in in the header and asking me for feedback. My old number had still not been ported in so my feedback was quite scathing. Today, 30 Aug, I called again and was told that this had been escalated (implying it had not been escalated before?) It has been over two weeks since I changed to Lebara and people who call my number are being told that the number is not in use. I will have to call all my contacts and tell them to try both numbers until the port in is solved. They are cheap so I suppose you get what you pay for. It is just as well this is my social phone and not my work phone. Update on 2 September. Over the weekend the temporary number that came with the sim stopped working so I now have a mobile phone that has no number and can only be used over wi-fi on my home network or work network. Called Lebara again and was told I would receive a call back from the engineer to fix it. 5 hours later, I am still waiting for a call. Update 3 September. Did not get a call back so called Lebara again and was told that the issue would be resolved in the next 48 - 72 hours. 3 weeks without my mobile phone now. I am staying with this out of curiosity now to see how long it will take. I feel sorry for the people answering my calls as they all have the same script but must know that after 6 calls there is nothing they can say that will inspire confidence. Update 5 Sep: I still cannot use my mobile phone. I called Lebara again today and was told, again, that my issue has been escalated and they are still trying to get my number associated with my SIM. This has become truly amusing for me listening to each handler trotting out the same mantra, "This will be fixed in the next 48 - 72 hours." For fun, I asked to speak with a supervisor but none were available. Due credit to the handlers for sticking to the script even although both they and I know that 3 weeks to have a number ported in is just unacceptable. I have to believe that my situation is unique because no business could survive if it was this incompetent with a lot of customers. I wonder if it will ever get fixed? Update 06 Sep: Still no number on the SIM. Update: 9 Sep: Contacted Lebara again and was told by SHASHI that she would call me back before close of play today. This sounds promising but I am still going to keep this going as I think I am in with a chance of getting into the Guinness Book of World Records for the longest time to get a number ported in. Update 11 Sep: Yesterday (10 Sep) the lady at Lebara told me that my SIM was faulty and I should buy a Lebara Pay as You Go SIM. She would call me back when I had the SIM installed. TESCO did not have the SIM but Morrison's did. I put the new SIM in my phone so that I had both Lebara SIMs. I received the callback and told the lady the new SIM was in and gave her the details. I was put on hold while they ported in my number to the new SIM. It did not work. They said they would call me back when they had resolved the problem. During the night the old Lebara number that had been on one SIM suddenly returned so I now have a Lebara number that is Pay as You Go with no credit on it and another Lebara number that has not been associated with my account. I cannot make calls on either. Today, I contacted Lebara again and told them I wanted to port in my old number. The handler took my details and said it would take 48 to 72 hours! I informed him that OFCOM says it should happen within 24 hours and, so far, you have had 27 days and still not been successful. He noted my previous calls and said that someone would call me back today. Ho hum.
My phone was hacked and someone else is using my number. I called and was told ‘it’s not our problem’ and ‘what do you want me to do about it’. I am now locked out of my email and amazon accounts and can’t access some of my savings accounts. Disaster. That call handler hung up on my and I am now waiting for them to pick up again… 1 hour 32 mins so far….
Very bad services if things dosent go smoothly, I have been without all mobile services more than 10 days since 16th August since number porting and have contacted many individuals in customer services, telephone, email and chat the issue is not resolving and everybody keeps promising resolution and call back but never happens.
After several attempts to try and activate their SIM card I just gave up. Couldn't even log on to my account to cancel it so ended up contacting online chat who assured me that if you can't activate the SIM you won't be charged any further monthly amounts. Cancelled my PayPal anyway, wasn't taking any risks. Would not recommend.
I had the worst experience with an internet company in the UK LEBARA. I paid for an unlimited data plan and simply received a message saying that I had exceeded my data usage without using it. I purchased the plan on 08/21/24 and had no data until 08/22/24. I never used the data I had contracted. As they were unable to resolve my case, they simply invited me to leave the company and refund my money of £22.50. I will only receive the refund in 5 to 7 days. As I work with data on my phone, I had to hire EE as an emergency. For anyone who works with data, I do not recommend this company. It has no respect for its customers.
I ordered a sim but used the wrong email address. So no receipt etc and could not log into account. I phoned them lady said email cannot be changed. She cancelled and advised I order again with correct email. Did this , it didn’t ask for any email and took my payment again. Rang them again, advised again email cannot be changed! Cancelled both orders. Waste of time
After a few calls I was reimbursed the amount and Was told that auto recharge was automatically set when I paid the initial amount DESPITE the info card saying the I needed to personally set recharge. Lebara Australia. I bought a 30 day plan for a family member who was in the country for 10 days. A quote from their info about auto recharge reads as follows. "Simply login to your account, select billing and enable auto recharge" I did NOT enable auto recharge as the number was only in use for 10 days. A month later I get charged for another month. I sent a message to their "care" address only to have it returned by the post master. Be VERY aware that this company does not believe in fair trading. I would advise that you steer clear of them.
Ignore the obviously paid for completely fake reviews on here for Lebara UK. This company has very poor customer service.
Very good service by Mr Vishal B who quickly resolved our problem perfectly.
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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