Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
CAS-2135644-V5K7K9 - CRAP CUSTOMER SERVICE AND TECHNICAL DEPARTMENT , DO NOT BUY LEBARA SIM NOT EVEN THEY OFFER FOR FREE. NOT AT ALL, COMPLETELY CRAP NETWORK AND CUSTOMER SERVICE. LITERALLY ROBBING PEOPLE. ITS BEEN MORE THAN 4 MONTHS AND RAISED 4-5 QUERIES AND STILL NOT A SINGLE PHONE CALL OR RESPONSE. DO NOT JOIN LEBARA
Op 24 december 2024 heb ik een sim only abonnement genomen bij Lebara met de afspraak dat het abonnement in zou gaan op 8 maart 2025 met nummerbehoud. Even later kreeg ik bericht dat mijn simkaart onderweg was. Een week later had ik hem nog niet. Ik belde met de klantenservice en die zei dat ze een nieuwe zou sturen en de eerste blokkeren zodat die niet in verkeerde handen zou komen. Prima als ze niet zouden nalaten om die kaart te blokkeren. Nu krijg ik vanaf december facturen op het nummer van de zogenaamde geblokkeerde kaart, terwijl ik die nooit gebruikt heb. Vanmorgen zelfs een email dat ze de facturen naar een incassobreau sturen. Schandalig.
Are thees people in customer service real people, living with us on this planet. Unbelievable. I'm really struggling to find words 🤬 Do yourselves a favour and stay away from lebara
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Very dissatisfied once again, data was running out extremely fast so phoned and complained, told them I was going to change my network provider and that I had given a bad review on Trustpilot, got a random phone call off an agent days later asking me what my complaint was and was offered a new deal based on the amount of data that I regularly use and was told “your data will now last you the whole month” asked if my phone call was being recorded and got the person to quote that my “data will last the whole month” ….its not even 3 weeks in and I’ve run out of data again, not only that but was asked if I would remove my bad rating on Trustpilot if they changed my plan to a better one, which I did at the time but only because I was offered what I thought was an amazing deal, turned out to it to be false and I now feel as though they have blackmailed me for the sake of a bad review, changing my network provider tomorrow morning and wouldn’t ever recommend using lebara for that reason
Switched to Lebara from Sky and seemed to go ok - had temporary number for 3 days but after my old number was supposed to be reinstated, calls were ok but texts were still appearing as coming from the temporary number for some contacts, but not for others! I rang Lebara and spoke to a guy (in India, I think - he had a heavy accent so I wasn't convinced he properly understood the problem) who said it was an RCS issue and talked me through how to switch RCS OFF on my phone, saying it wasn't necessary and just to use SMS instead! I noticed that the RCS on/off menu page showed the Lebara number as my temporary one, which I reckoned was the route cause of the problem. Annoyed that I was missing the advantages of RCS, I rang Lebara again and spoke to another guy (in India, I think - same language barrier issues) hoping to get a better result, but he just said RCS wasn't supported by Lebara - which is incorrect! Frustrated I started googling, which led me to a thread on Reddit (titled "Fix for RCS chat not setting up") suggesting an RCS issue and showing a sequence of steps to reset various aspects, including remove SIM, clear caches, reboot, reinstall message app etc. - it didn't seem to work at first and I no longer even had the option to switch RCS on/off but after leaving my phone for an hour or so (for things I don't understand to maybe happen at the network end of the process, I think) it all worked! The RCS option is now back (if I did want to switch it off/on) and importantly, it shows in that part of the menu my 'normal' number rather than the temporary one that was showing when I first rang Lebara to try and resolve. So, Lebara are absolute rubbish. They were talking cr*p. It's a cheap contract, recommended by Martin Lewis, but customer service knowledge about their own product and phone network technologies is absolute zero!
Spent 10 days trying to speak to someone regarding my phone plan as it wasn't suiting my needs. The ppl they employ are obviously severely mental challenged as they did not understand my email that stated I need a new plan as this one isn't working for me to get an email back telling me i can call 42 other countries which wasnt even the issue. I was at my wits end when I finally got through and told them this plan didn't work for me and want to cancel, they didn't even ask what the problem was just cancelled the monthly renewal.
i bought a £25 plan and it helped itself to my account and took out two £25 plans sent details to lebara custmor care team and nothing will have to take the theft to the bank i never even got a phone call back my advice !!!!!!!!!!!!!!!!!!! AVOID !!!!!!!!!!!!!!!!!!!! CUSTOMER CARE DONT GIVE A TOSS ON THERE CUSTOMERS
Really poor customer service and I do get the feeling I'm being fobbed off by Lebara, because I genuinely am! I've been chasing a gift card since last June which was via MSE. I've contacted Lebara via live-chat, telephone, email and letter. I've still not received a reply, or the gift card. I did see a few replies on here from John-Paul Patten from Lebara, advising disgruntled customers to contact him. I did that last week but still no reply.....next stop, OFCOM. Companies shouldn't advertise gift cards as incentives if they're not going to honour them. I would avoid.
My granddaughter had problems using her fone in italy I spoke with a gentleman who helped me with instructions with settings on her fone wich worked she was so happy thank you lebara for your great service 5 stars 🌟
Bedste dækning og absolut DK.s billigste abonnement. Efter flere års abonnement.
Back to zero upload , weekends seems to be a little erratic on our local Vodafone network.
Ik heb 2x €10 aan data aangeschaft waarvan 1x €10 ik zelf verbruikt had. De andere €10 heb opgewaardeerd en me telefoon op vliegtuigmodus gezet! Na uren werken heb ik mijn telefoon weer aangedaan en kreeg ik een sms bericht dat mijn laatste opgewaardeerde €10 ook op was. Vervolgens bel ik lebara en krijg ik medewerker 1,2 en 3 die in me oren hebben opgehangen. Zo netjes. Pas na 5x bellen werd ik geholpen en werd het mij verteld dat het aan mij ligt, maar dat ze vandaag nog meer klanten gehad met de zelfde probleem! DAN LIGT HET TOCH VERDOMME AAN JULLIE. Maar nee het ligt echt aan u of u toestel. 2x 3 gb weg en 2,5 uur op internet te hebben gezeten! Er werd mij €10 beltegoed geboden terwijl in onbeperkt bellen heb. Weet je lebara ik ga weg bij jullie ik zou deze week mijn contract verlengen met 24 maanden. die van me zoon die van me dochter en die van me vrouw alle 4 de deur uit ruim 2000. Dat lopen jullie nu mis. Hebberige dieven! En heel de opname gaat op internet belanden want alles is opgenomen. Managers van lik me reet werken er!
Was told I would be getting free mobile access as they owed me money on my sons account. Just had an email telling me that the normal amount will be deducted from my account. This is terrible customer service. I have been fighting with them for over 6 months to get the right amount deducted from my account. Can not believe they can not live up to their own promises. So sad
Poor customer service and technical support ... Called and online chat multiple times but none of the 3 or 4 customer service reps (probably 1st line support) knew anything about 4G (VoLTE) Calling. My phone Samsung A55 5G has both WiFi calling and 4G Calling available as per the Vodafone website, but Lebara haven't enabled 4G Calling on my sim. Why it is not enabled by default I don't know, but Lebara online help suggests that they have to activate the service on the sim/line !!!! In the end all they could do was raise a complaint reference CAS-2113907-W5P6Q7 to their higher technical support team as the rep put it. From past experience, I do not hold out any hope they will resolve this. I know my phone does work as both functions are enabled on the 2nd sim in the phone from O2. 21/01/2025 - yet another problem with Lebara Customer services. They ported my old number from O2 to Lebara this morning and I have been left with nobody being able to call me. Callers are being told to leave a voicemail with O2 as user is not available. I cannot get anybody at Lebara to resolve the issue.
What truly awful company no response and my reviews taken down. Despite numerous emails they don't respond. I shall where possible leave negative reviews. Their referral system does not work at all . I have since my friend signed in September 2024 provided proof of service. This in my mind is a scam. I wish I could leave them zero stars.
Rude,unhelpful customer service,messed up my payment. Had a deal for 6 months at £1.20 then full price after that. Messed up my payment the first month then tried to charge me full price the next month. When I rang to try and sort it out the guy I spoke to was rude,unhelpful and then hung up on me and cancelled my sim. Terrible company,terrible customer service,avoid them like the plague they are.
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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