Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
For the second time, Lebara have taken payment for a cancelled sim, despite numerous chats...of which I have transcripts.. They failed to reply to complaints emails. These guys are underhanded and dishonest. The TV ad is correct, they are horrendous when you leave them.
Købte simkort til 49 kr, og for 100 kr optankning til bla. 60 Gb data i Netto, da jeg havde brug for data imens jeg ventet på min fiberforbindelse.. De 60 Gb forsvandt på ingen tid, og det til trods for, at jeg ikke benyttede dataene, da mit gamle mobile internet stadigvæk fungerede..og kortet vil gerne optankes igen.. Det er ren humbug og findes der mikro Gb?, så er det vist dem de. bruger..
I have used Lebara for 3 years and have found them excellent in most respects. They are a little slow in paying commissions. That apart they have been excellent. Humans actually answer the phone promptly. If any does not like them they can leave after 30 days!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have just conversed with Mohammed from Lebara. He was helpful, pleasant and sorted my issue efficiently. Excellent service!
No service abroad,time to change provider
I've used Lebara in the Netherlands for a few weeks while on a business trip and had a good experience. I picked a prepaid 6GB bundle for €6.50 which came with a 50% discount and was valid for 30 days. It comes with unlimited calls and texts but I only used the data part. Pretty reasonable pricing! The coverage was great and I didn't face any issue whatsoever with regards to connectivity. That said I was always in a major urban area (Amsterdam and Rotterdam). Back in the UK though, I noticed the data speeds can be a little hit or miss when you're outside the city. My connection oftentimes dropped to 4G even though my other SIM card shows 5G. While that didn't bother me too much, this is something to consider if you're in the countryside.
Would be a 0 if it was an option to choose. I purchased a sim after researching and discovering that I would be able to use it in the country I was visiting (Bangladesh). I was disappointed to say the least! I was not able to get a signal let alone use it for data, calls or text! What a waste of £30.
I have been with lebara for two weeks and I am leaving already. The network doesn't work for data, I have had to try downloading apps, security updates multiple times and failed. Customer service is terrible, more interested in bad reviews being changed than sorting issues, no regard for what your upto when they call just springing into auto pilot, I had to stop Lebara rep and say that now is a bad time and suggested a time to call back and that never happened. Now I have got a new Sim in my old knackered phone and it's working better than Lebara Sim in new phone and new monthly Sim only deal gives me 6x the data for the same price and just to sweeten the deal further new network sent a £75 wine voucher, just waiting for number to switch over, will be swapping Sims between phones later so new network in new phone and I won't have to go outside to make calls and download. Can't wait to be gone!
Same issues as the reviewer a week or so ago. Took out contract, set up app, activated SIM and everything was fine. They were then to port my old number across, messed it up and now I have no service on either my original number or the Lebara one. The Lebara SIM doesn’t even connect to their network. Customer service are hopeless, tell you everything will be fixed soon and then nothing happens. They lie to you telling you that they have fixed the ‘technical’ issue and that everything will work soon, but it doesn’t. Won’t / can’t transfer you to a manager, say they are raising a complaint but won’t give a reference number or the details of the team that will handle it. I asked them just to turn my SIM back on with the Lebara number so at least I had some access and they couldn’t even do that. No resolution time, told the complaints process would take 48/72 hours in the meantime no service. Going to cancel contract and go with a better provider.
Been a customer of Lebara over a year. Persuaded my family to change as I’d been happy with them. Encountering an issue with one sim, I had to use their support. Awful. They do not understand their systems then shout at you when you tell them they aren’t listening the Lebara service is ok until you need to talk to someone. They are obnoxious and useless. Be warned.
The guy on the TV Ad drives me nuts with his dismissive smart arse comment on avoiding the problems when you choosing to leave by not leaving. If you want to end a relationship then there is a reason normally.
service sucks, lebara is not worth wasting money, internet does not work awful 😕 0. 🌟
Customer service was awful
sorry, the network has not changed anything, nothing is getting better, the internet crashes and stops in the evenings a tragedy. It is impossible to communicate with anyone on what app or viber, the network is disappearing. My patience has run out. There is another network who has good service and nothing is stuck .TO expensive this service.
I've had great experience with Lebara in the past but not this time. They have messed up porting my number, leaving me with no network access at all for 4 days now. (Neither my previous number nor the temporary number work.) I have contacted the online chat daily which is laborious - chat agents are obviously handling multiple queries at a time and take an age to respond. Every day I've been told it will be resolved that day. Now on Day 4 I'm struggling to believe this any more. I've emailed customer care and emailed the CEO twice and not had any response. I've even resorted to commenting on various social media platforms. The fact they don't respond to queries there tells you a lot. Most big companies will get in touch with you directly or give you a contact to follow up with. A budget provider is no good if they don't actually provide anything. I now need to seek legal advice to get my number back because the Ombudsman can't help for 8 weeks. I'll update this if I hear from them but am not holding out much hope now.
I want to show my great thanks to Pratham.He is very patient and help me solve all the problems.I feel very satisfied.
BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS WITH NO PROBLEMS. HOWEVER THAT CHANGED RECENTLY. I HAVE BEEN ON A 12 MONTH ROLLING PLAN £9 20GB. IMAGINE MY SURPRISE WHEN I DISCOVERED THAT THIS PLAN HAS BEEN LARGELY PHASED OUT & REPLACED BY A PLAN £9 25GB. NOBODY TOLD ME>.HOW LONG HAS THIS BEEN GOING ON. I DID GET AN EMAIL OUT OF THE BLUE A MONTH AGO GIVING ME 3GB TO ENJOY I WAS THRILLED AT THE TIME BUT NOW WITH HINDSIGHT VERY DISAPPOINTED WITH LEBARA. TIME TO CHANGE.
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
This profile hasn't been claimed by the business owner.
