Good service
Good service Second time using and was promptly paid the quoted price Would recommend based on my experience

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
Good service Second time using and was promptly paid the quoted price Would recommend based on my experience
quick efficient and easy to deal with. Respond to any queries promptly. A great way to get something back for your old phone.
Continual contact regarding the mobile phone
I have used Mobile Monster for my past three or four out of contract phones. They are honest, transparent and pay the amount quoted as long as your phone is in the working condition you nominate. Payment within the week. Highly recommended and if you can use the Melbourne CBD drop off service.
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Great experience. Good communication and fast smooth transaction.
I traded my 2021 iMac through Mobile Monster and was very happy with how they helped me. I got a much better price than I would have by trading direct with Apple and it was a seemless experience.
Easy process! Logged my details online, dropped the phone off and got paid a few days later. Awesome.
I was told about Mobile Monster by a friend, and I admit I was sceptical to begin with. Nonetheless I followed the steps and sent my phone in the post bag provided and shortly after received my money in my account! I was so happy because I was paid way more than what I would have earned by selling my old phone on Marketplace or eBay, and didn’t have to deal with negotiations or long periods of time without having sold the phone. Have already recommended mobile monster to heaps of friends.
I had a great experience selling my phone at Mobile Monster today. Junior was professional, friendly, and efficient throughout the entire process. He made everything quick and easy, answered all my questions, and ensured I was comfortable with the offer. Highly recommend this place if you’re looking for a smooth and trustworthy phone selling experience.
I had a smooth experience with Mobile Monster's phone trade-in service! The process was simple: I purchased a parcel from Australia Post, sent my phone, and after their review, I received the payment. The whole thing took about two weeks. A reliable and straightforward way to get cash for your phone!
Sent my iPhone express, absolutely no issues with device. The phone was bubble wrapped and in protective envelope. Package arrived and they lowered their price by $290 as they said the screen was cracked. When asked for prove of damage they took another day before emailing me a picture of a filthy phone with cracks and chips missing. Nothing like the quality of the device sent in. Emailed asking why is was filthy with finger prints if it arrived like that, and why the price was lowered so much. Mobile monster again taking over a day to respond.
I've sold 4 or 5 phones to Mobile Monster and received excellent service each time. The website is great. Using the search function and filters to find my phone model was easy. The information provided on the sale value of the phone and the process to follow is very clear. They are very responsive to questions so get in touch if you're not sure or can't find your phone. I've found from starting the process to receiving payment takes around 10-14 days (allowing for weekends, public holidays).
i have dealt with these guys for years, they are always honest and prompt payers
Easy process for recycling old phones. Would have liked more for the phones but at least I got something. I would use MM again.👍
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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