First time user
First time user, very simple instructions and good communications. I was slightly skeptical, but had a great experience.

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
First time user, very simple instructions and good communications. I was slightly skeptical, but had a great experience.
The online and in person experience was really smooth and easy. The price offered for my used device was the best I got. Excellent service by Junior, whom I met at the store. Thanks a lot! Mobile Monster will be my first choice in case of selling or buying used mobile devices.
I sold my I-phone 14 pro max. Super efficient, Junior gave amazing service and will be back for all future purchases and to sell my phones
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The information provided on the Mobile Monster website is easy to follow. I was quickly able to find my phone model and see what the sale value was. The prepaid post satchel was quickly dispatched, and the turnaround after my phone was received and checked, to funds being paid into my bank account was really good. I would definitely use Mobile Monster again.
It was super easy, simple and trustworthy to get the things done in selling devices. On top of that I strongly recommend mobile monster for anybody who wish to sell their device/s without any hesitation.
Easy to are drop off of my device and quick turnaround of payment.
Great company to deal with, gave prompt response and delivered a good price for our old mobile phones. Would deal with again and definitely recommend them to friends and family.
They always give a great price for trade ins! Very easy to deal with.
Price was fair the wait time to receive money and verify the only phone is a bit long for me. Aside from that all is good
Process was simple and just works. There is trust required when sending a valuable asset in via mail but provided you purchase insurance and you’re honest about its condition - it works and is great value. Time from sending item to receipt if funds about 5-7 business days. Repeat customer.
Amazing service and offered an excellent price. Also got paid fast! Highly recommend.
Easy to arrange. Money for something we would have thrown in the trash. What's not to like
Easy as ABC123. No-one to screw you down on price. Mobile Monster sent a return envelope for your phone which they check condition and next thing I know I have the money in the bank.
Excellent feedback and very prompt. Enough information for me to be able to package and send back my phone, and then the payment was very prompt.
Mobile Monster provided an exceptional, efficient, and delightful experience from start to finish. Their team was friendly and knowledgeable, patiently answering questions and providing clear information. The quality of their [mention product/service] was outstanding, exceeding expectations. Their commitment to customer satisfaction was evident through prompt and professional communication. The entire process was seamless and stress-free. Highly recommended for reliable [mention product/service] and fantastic customer service. Five stars!
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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