Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
This is my second interaction with Mobile Monster. As before, the service is as promised and excellent. I sold 3 Apple iPhones of varying ages. The prices were fair, the process efficient and the payment prompt. Mobile Monster communicated next steps along the way. I recommend them.
Fast service provision, combined with courteous professional service. Excellent communication and customer service.
Incredible service! Easy to use and very responsive team. Money was transferred promptly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The company did what they said they would do. Made it easy and convenient to sell my phone for a good price.
Great service and friendly staff, made trading in my device a breeze and really appreciate having a physical location to drop the device off
I highly recommend this business, their costumer service is second to none and is outstanding. I was completely impressed with their professionalism and customer service.
I am leaving a one-star review for this experience. This is regarding sell order number 235402. I sent in my device, and Mobile Monster claimed it was not in good condition due to a black spot. However, I am certain that there was no such issue when I sent it. Despite this, I requested the device to be returned. I then took it to Samsung, where they repaired it, and it was restored to brand-new condition. After that, I dropped off the phone again at Mobile Monster. This time, without informing me, they approved the device for $600, significantly lower than the original offer of $860. Throughout this process, they have been extremely unprofessional. They make customers wait forever for payment, yet when it comes to their own deadlines, they are suddenly very strict. I strongly suspect that the phone was damaged while in their possession. I reached out to them for a resolution, but Blaine from their customer service team was extremely rude, dismissive, and unwilling to help. He even said, "You can do whatever you want; we will not do anything." When I asked them to return the device, he casually mentioned that they would send it back and provide a tracking number after a week—another unnecessary delay. After being a loyal customer for three years, this is how they treat returning customers. I have tolerated their slow process—waiting five days for assessment and another five days for payment—but this time, they crossed the line by trying to cheat me. I am seriously considering raising this issue with ACL (Australian Consumer Law) for investigation.
Excellent service - honest appraisal of the phones and extremely rapid payment. Would absolutely recommend if you have old phones to sell 👍🏻👍🏻
Happy with the price and quickly done
Waiting over 2 weeks now for the payment to come through for a phone I sent in. Have been following up daily and received radio silence. Phone calls to the listed go unanswered. Absolute scam Edit: Order M-242928-1. Miraculously got a phone call after posting this. Was promised payment end of day today (Friday 14). It is now 5pm still nothing. Recommend everyone to avoid this dodgy outfit. Will be reporting to the relevant authorities
Very nice and quick service, friendly staff and great value for money
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
This profile hasn't been claimed by the business owner.
