Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
The whole experience was so easy and prompt, I was visiting Melbourne from Interstate and was able to trade my old iPhone in, in person.It would not worry me now to trade in future devices online or in person.
Friendly staff, simple process, honest quotations.
Easy and quick
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I was hesitant at first to sell my iphone to Mobile Monsters, but I've been pleasantly surprised how seamless the experience has been. Great customer service and the process was very efficient. Plus I got a great price for my iphone. I will never waste time trying to sell my old phones on gumtree again.
very good services, fast, effective, easy, great communication and high trade price.
Legitimate company that provides an efficient and trustworthy service. The trade-in process was relatively simple and the turn around was within about a week or so. I posted my phones the same day that I registered them for the trade-ins. I paid for insurance and registered post to ensure that my two phones were covered for loss/damage given they were valued in excess of $1,700. My trade-in funds were delivered directly into my nominated account without any issue. This is the second time I have used this company. I thoroughly recommend them for a hassle free guaranteed service.
Great communication, excellent price. Thank you.
Everything as promised. Efficient and effective.
I found Mobile Monster from a google search and got a quote for my MacBook Air, their quote was almost double what Apple would give me. I was nervous about sending my device off to them and asked my tech savvy co worker about my options. As luck would have it he told me had used them before to sell a phone and he assured me they were legit and it was a very simple process, so I took the risk. As it turned out my friend was correct and the entire process went smooth, apart from Australia Post sending my device from Brisbane to Melbourne, then to Perth, before sending it back to Melbourne. The money was in my account a few days after they acknowledged receipt of my device.
Have been dealing with this company for close to 10 years What an awesome team Jenny .
absolutely seamless experience, from intitial visit to the website, posting my phone off and getting the valuation and money in my account. This process couldn't have been easier and no messing around with trying to sell it privately. I got more than I expected for the phone and will always use mobile monster going forward
Gret website and all expectations met in full
I have never sold any of my older mobiles, they have always gone to one of the kids, however, this time I came across Mobile Monster and thought I would give it a go. I read some reviews and did my research and then dove in. Pleasantly surprised by the offer I received I jumped in with both feet, even my hubby jumped on board and also sold his old phone. Such an easy experience and relatively quick. Thanks Mobile Monster, well done, so happy.
As per my previous experience with Mobile Monster, nothing changed, great communication, good price and paid on the dot. Totally recommended. Darren
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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