Excellent customer service
Excellent customer service, good variety of wines to choose from at a great price. 100% recommend.

Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs. Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
Nicks Wine Merchants garners high praise from customers for its excellent service and quick delivery, with many noting that the prices are competitive compared to other retailers. Reviewers frequently highlight the great selection of wines and spirits, often mentioning specific favorites and the overall quality of the products.
However, some customers express frustration regarding delivery issues, with a few reporting significant delays and problems with their orders. Despite these complaints, the majority of feedback emphasizes the positive experiences, including prompt responses to inquiries and well-packaged deliveries. Overall, Nicks Wine Merchants is viewed favorably, with a strong reputation for quality and service, despite occasional delivery hiccups.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Cheaper than Dan Murphy’s and quicker delivery”
“Shockingly unsatisfactory/rotten non delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Nicks Wine Merchants is #1 of 5 on overall rating in this group.
500 reviews of Nicks Wine Merchants. Filter by what matters to you.
Excellent customer service, good variety of wines to choose from at a great price. 100% recommend.
Love the service… especially the advice emails when a particular product is back in stock. Thanks
Smooth running, prompt delivery, no hurdles or handicaps.
The wine was promptly delivered. I had expected an email to say that it had been sent but received none, and the tracking did not work. But all's well that ends well!
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Great service - had to organise 1 person to pay & a different person to collect in the middle of Melb lockdown (wasn't enough time for delivery) - no problem to staff at all - really appreciated
The delivery was delayed by over a week that is why the rating, i was unable to find out when the delivery was to arrive so just had to wait, on the positive side when i contacted the company to find out what had happened to the delivery the person who took the call was polite and helpful.
Asked for an email when product available, received it, made my order and stock arrived 2 days later. Pretty simple and effective.
Easy to order, fair prices and good delivery times.
Excellent service , very comprehensive list of wines, liquor, spirits , comparable prices , love the company
Easily ordered over the phone with Shane in a courteous, friendly manner. I was kept informed of tracking and the order arrived safely and when I was advised it would arrive. You were recommended to me and I will certainly use your Company again
Was expecting several days before delivery of item .. however next day arrival meant birthday gift was a little early. However can not fault the process.
Website easy to navigate, with an amazing selection across all price points. Ordering is extremely efficient and quick turnaround time.
Good choice of wines at very competitive prices and always find the rating system a reliable guide to assist with choosing a purchase. Latest order was delivered in 3-days.
Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs. Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
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