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Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.
Nike receives overwhelmingly negative feedback from consumers, with a significant number expressing frustration over poor customer service and delivery issues. Many reviewers report difficulties with the website, citing errors during the purchasing process and unprocessed returns, leading to dissatisfaction and financial loss.
Complaints about the delivery service are prevalent, with customers noting that packages are marked as delivered without proper confirmation or communication. Despite these issues, some consumers praise the comfort of specific products like the Vapor Max shoes, highlighting their quality. However, the overall sentiment is marred by the lack of effective support and unresolved complaints. As a result, Nike struggles to maintain a positive reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Nike Jamais plus”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | +1% | 27 |
Bottom line: Nike is #5 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 1.0).
60 reviews of Nike. Filter by what matters to you.
Lynhurtig levering og produktet lever fuldt op til forventningerne
Nike ist noch in der Scam-Betrieb. Ich hab das selbe Problem wie ein anderer Schreiber. Retour kam bei Hermes, kam bei denen an, da wird gesagt, die Ware war nicht da. War eine andere drin, was nicht stimmt. Und, ja, sollten dann den Zettel schicken und dass man das gekauft hat. Da frage ich mich, was da in dem Laden falsch läuft. Was da für eine Agenda gefahren wird. Dass sowas abgeht und man dann auf die Kosten sitzen bleibt.
Quick answers to the questions people ask most.
Nike offers a wide range of athletic footwear, apparel, and equipment for various sports and activities. Their product lines include running shoes, basketball sneakers, athletic clothing, and accessories for men, women, and children.
You can find Nike store locations and hours by using the store locator on Nike's official website or mobile app. Simply enter your zip code or city to view nearby stores with their addresses, phone numbers, and operating hours.
Nike typically offers returns within a specified timeframe for unworn items with original packaging and receipt. For the most current return policy details, including time limits and conditions, check Nike's official website or contact customer service directly.
Nike provides sizing guides on their website that include measurements in inches and centimeters. You can also visit a Nike store for professional fitting assistance, as sizing may vary between different shoe models and styles.
Yes, Nike operates an official online store where customers can browse and purchase products. They offer various shipping options and delivery services, with specific availability and timing depending on your location.
Nike customer service can be reached through multiple channels including phone, email, live chat on their website, and social media. Contact information and hours of operation are available on Nike's official website under the customer service section.
Nike offers membership programs that may include benefits such as exclusive access to products, special offers, and member-only events. Details about membership benefits and how to join can be found on Nike's website or by asking in-store.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Produit très couteux et jamais livré aucune assistance réelle de NIKE pour nous aider , cela s apparente à du vol.
Ich kann die schlechten Bewertungen nicht nachvollziehen. Habe im online shop Deutschland 5 Teile für ca. 200 Euro bestellt. Leider alle noch zu klein (war auch meine erste Bestellung). Samstag Retour, Geld zurück am Donnerstag.
L’esperienza d’acquisto può essere frustrante. Navigazione a volte lenta, difficoltà nel tracciamento degli ordini e servizio clienti poco reattivo. Potenziale alto, ma da migliorare sotto diversi aspetti.
I am writing to formally address a significant issue regarding my recent purchase of Nike Air Force 1 '07 shoes from Foot Locker. Below are the relevant details of the purchase: • Model Number: 4101086 • UPC: UPC00194499063032 • Style Code: CT2302-100 • Men's Size: 08.0 • 12/14/22 |02/13/23 Issue Overview I had purchased this item vide bill number #P726648908697252659 dated 12/13/2025. Due to winter conditions, I was unable to try on the shoes immediately. However, when I finally attempted to wear them in May 2025, I was dismayed to find that they were excessively cramped at the front, causing considerable discomfort and pain. As a result, the shoes are now beyond wearable for me, rendering my purchase effectively useless. Foot Locker's Response Upon reaching out to FootLocker for assistance, I was informed that returns would be rejected beyond the 45-day window, which would have placed the return deadline February 13, 2025. I was advised to take the matter up with Nike. After consulting with Nike, I learned that these shoes may be classified as "Out of Warranty" products. This information was surprising, as it was not disclosed at the time of purchase, nor is it mentioned on my receipt. Concerns Regarding Disclosure As a reputable retailer, I believe Foot Locker has a responsibility to transparently inform customers when selling products that are out of warranty. The lack of disclosure regarding the warranty status of the product I purchased raises concerns about the integrity of your sales practices. Nike says they have never encounter such an issue at all. The Nike Customer service is not from North America. They are absolute rude and are not educated about the dates mentioned above. They even cannot say what date format it is MM/DD/YY or anything. Very bad experience with them
I had a really disappointing experience with Nike’s customer service. I received no email confirmation or dispatch update after placing my order. It’s now delayed, and I won’t even be in the country to receive it anymore. When I called Nike, I spoke with a rude, unempathetic advisor who basically told me to call Evri (the courier) myself to chase it, even though I can’t get through to a real person at Evri. Nike just washed their hands of it and left me to deal with the mess on my own. I can’t cancel the order, and I don’t even want the shoes anymore. it’s been too much hassle. To top it off, they said the only way to get a refund would be to file a report, and it would take up to a month to process. That’s totally unacceptable for a major global brand. I’ll be buying from Sports Direct or another brand next time. The whole experience was distasteful and incredibly frustrating.
Ich kann NIKE absolut gar nicht weiterempfehlen. Wir haben 3 Paar NIKE Schuhe innerhalb von einem Jahr entsorgen müssen. Immer die gleichen Materialfehler innen im oberen Fersenbereich. Kontaktaufnahme mit dem Kundenservice war dermaßen schlecht, dass ich mich noch immer ärgere. Viele Versuche jemanden zu erreichen, der eine Kulanzlösung anbietet... verliefen im Sand. Zuerst wurde immer eine Rückmeldung/eine Rückerstattung versprochen und bis heute... über ein Jahr nach erster Kontaktaufnahme haben wir nichts bekommen. Ich bin sehr verärgert!!! KEINE KAUFEMPFEHLUNG FÜR NIKE MEINERSEITS!!!
🇧🇷 [Português] Foi a minha primeira vez comprando da Nike no Brasil (pedido nº 981038486), e infelizmente foi a **pior experiência que já tive com a marca**. Sempre comprei Nike diretamente dos Estados Unidos e nunca tive problemas. Aqui no Brasil costumo comprar da Adidas e Puma, mas decidi dar uma chance à Nike Brasil — e me arrependi totalmente. O tênis chegou com qualidade extremamente ruim, totalmente abaixo do padrão da marca. Solicitei reembolso dentro do prazo, e o valor foi devolvido. Porém, **ninguém respondeu minhas mensagens até hoje**. Enviei vários e-mails, inclusive para os EUA, **sem qualquer resposta**. Os e-mails da Nike Brasil estão desativados, e quando liguei para o atendimento, me deixaram esperando por mais de **45 minutos na linha** sem nenhuma solução. **Péssimo atendimento ao cliente.** Primeira e última vez que compro da Nike no Brasil. --- 🇺🇸 [English] It was my **first time buying from Nike in Brazil** (Order nº 981038486), and unfortunately, it was the **worst experience I’ve ever had with the brand**. I’ve always purchased Nike products directly from the U.S. without any issues. In Brazil, I usually buy from Adidas and Puma, but I decided to give Nike Brazil a chance — and I completely regret it. The shoes arrived with extremely poor quality, way below the brand’s standard. I requested a refund within the legal timeframe, and the amount was returned. However, **no one ever responded to any of my messages**. I sent several emails — even to the U.S. — and got **zero replies**. The Nike Brazil emails are deactivated, and when I called customer service, they kept me **on hold for over 45 minutes** without any help. **Worst customer service ever.** First and last time buying from Nike in Brazil.
Nike pegasus plus shoes started peeling on the midsole 3 months after purchase and I was repeatedly refused a replacement pair and was incorrectly quoted Nikes 30 day return policy when EU law states I can request one due to a manufacturers defect within 2 years. Regular buyer for years with Nike and disgusted at how I was treated.
Customer service is non existent. Returning an item is near impossible. Bought a pair of Air Max Plus, miscoloring after two weeks (used approx 2-3 times in sunny & dry weather only). Wanted my money back, no email, phone service was horrendous. All in all an bad experience.
ACHTUNG! Selbst, wenn die Ware (Schuhe) ganz klare Materialmängel aufweist (die Schnürsenkel haben einfach den Schuh aufgerieben, was mir noch nie passiert ist!) weigert sich Nike, sich an deutsche Gesetze zu halten und den mangelhafte Artikel umzutauschen. Ich besitze die Schuhe erst seit Mitte November 2024 und habe sie lediglich immer mal getragen. Ich rate jedem davon ab, bei Nike zu bestellen bzw. überhaupt noch Nike Artikel zu erwerben. Der Kundendienst besteht ausschließlich aus mittelmäßig der deutschen Sprache mächtigen Personen, die sich überhaupt nicht für das Kundenwohl interessieren, fast schon frech sind und sich auch weigern, ihre Namen zu nennen. Man fühlt sich so, als hätte man in irgendeinem dubiosen Onlineshop im Ausland bestellt, leider handelt es sich hier tatsächlich um Nike. Absolut unglaublich!
Went to the Nike outlet store in Leicester Some great bargains to be had there Very impressed with the store , clean super organised but I would like to give a very high recommendation to a wonderful young man who was working on the shoe department Super helpful , polite and what this young man doesn’t know about trainers isn’t worth knowing, a credit to your store. Thank you Chad.
Evitez de passer commande sur le site! Client fidèle à Nike, je commande sur nike.com depuis plus de 10 ans. Ces derniers mois, c'est devenu catastrophique: entre les annulations de commandes sans préavis, les produits manquant dans les paquets, et maintenant les colis qui disparaissent. Ma dernière commande à 190€ s'est juste volatilisée. Plus de 2 mois après ma commande, j'ai toujours des échanges stériles et vains avec le support: soit c'est un bot qui me répond, soit il y a une volonté manifeste de ne pas adresser le problème ... je penche pour ma part pour la 2ème option.
Skorna gick sönder efter bara några få användningar. Skapade en reklamation men det dröjde nästan tre månader innan jag fick min återbetalning (fick ringa och tjata). Under all kritik, definitivt sista gången jag handlar nike
Ordine C01507406218 - Effettuo un ordine per un paio di scarpe,ancor prima dell'arrivo del pacco segnalo, tramite chat, che avevo necessità di cambiare il numero ordinato.Appena mi arriva l'ordine ( neanche apro la scatola sapendo di doverlo cambiare) lo rispedisco subito secondo le loro indicazioni. Ieri chiedo info rispetto al nuovo ordine che mi dovevano mandare e mi rispondono che, dal mio reso, risulta che hanno ricevuto il pacco vuoto, senza fornire prova di ciò. oggi ricevo una mail (tra l'altro in inglese e sembrava proprio una mail preimpostata) dove mi viene detto che non ho diritto al rimborso ( che non avevo chiesto, ma avevo chiesto solo il cambio numero).Norme comportamentali inesistenti, nessuna prova del fatto che il pacco fosse veramente vuoto. SIETE DEI LADRI, DELINQUENTI. Oltretutto, dall'app, l'ordine risulta ancora nello stato di "confermato".
Nike offers customization services for select products through their Nike By You program. This allows customers to personalize certain shoes and apparel with custom colors, materials, and text options.
Nike designs products for a wide variety of sports and activities including running, basketball, soccer, tennis, golf, training, and lifestyle wear. They also offer specialized gear for specific athletic needs and seasonal sports.
Yes, Nike typically offers gift cards that can be purchased online or in-store. These gift cards can usually be used for purchases at Nike retail locations and on their official website.
After placing an online order, Nike provides tracking information via email confirmation. You can also track your order by logging into your Nike account or using the tracking number provided in your order confirmation.
Nike may offer special discounts for students, military personnel, and other groups. For current discount programs and eligibility requirements, check Nike's website or contact customer service for the most up-to-date information.
Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.