Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.
Nike receives overwhelmingly negative feedback from consumers, with a significant number expressing frustration over poor customer service and delivery issues. Many reviewers report difficulties with the website, citing errors during the purchasing process and unprocessed returns, leading to dissatisfaction and financial loss.
Complaints about the delivery service are prevalent, with customers noting that packages are marked as delivered without proper confirmation or communication. Despite these issues, some consumers praise the comfort of specific products like the Vapor Max shoes, highlighting their quality. However, the overall sentiment is marred by the lack of effective support and unresolved complaints. As a result, Nike struggles to maintain a positive reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Nike Jamais plus”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | +1% | 27 |
Bottom line: Nike is #5 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 1.0).
60 reviews of Nike. Filter by what matters to you.
Worst customer service i have ever had in my life. The "nike athletes" refuse to contact me with a manager to get my request resolved. Their phone number on the website does not work too. So if you want to get help do not expect it.
De klantenservice biedt helaas niet de kwaliteit die je zou mogen verwachten. Medewerkers lijken niet bereid tot meedenken of het tonen van empathie. Het gebruik van een vertaalmachine leidt tot onbegrip en miscommunicatie. Zo ging mijn vraag over sokken, terwijl de medewerker reageerde met informatie over schoenen. Deze ervaring was uitermate teleurstellend
I sent my products back with THEIR return label, and after a month of waiting i never heard back. turns out they don't know if they received it. they refused to pay me back, even though later on I had purchased the exact same product! Like, why would I keep one and lie about having returned it, then buy one more? So they stole my money, and i will only use other brands from now on.
Quick answers to the questions people ask most.
Nike offers a wide range of athletic footwear, apparel, and equipment for various sports and activities. Their product lines include running shoes, basketball sneakers, athletic clothing, and accessories for men, women, and children.
You can find Nike store locations and hours by using the store locator on Nike's official website or mobile app. Simply enter your zip code or city to view nearby stores with their addresses, phone numbers, and operating hours.
Nike typically offers returns within a specified timeframe for unworn items with original packaging and receipt. For the most current return policy details, including time limits and conditions, check Nike's official website or contact customer service directly.
Nike provides sizing guides on their website that include measurements in inches and centimeters. You can also visit a Nike store for professional fitting assistance, as sizing may vary between different shoe models and styles.
Yes, Nike operates an official online store where customers can browse and purchase products. They offer various shipping options and delivery services, with specific availability and timing depending on your location.
Nike customer service can be reached through multiple channels including phone, email, live chat on their website, and social media. Contact information and hours of operation are available on Nike's official website under the customer service section.
Nike offers membership programs that may include benefits such as exclusive access to products, special offers, and member-only events. Details about membership benefits and how to join can be found on Nike's website or by asking in-store.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I made a order of nearly £400 pound and DPD didn’t deliver it and left it at a locker but gave me no pass code to collect it, Nike are saying nothing they can do even though they can see I ain’t got the order
I ordered a pair of shoes from Nike.com. All looked good until they said the shoes were delivered. I work at a college and they were apparently signed for by “PAUL”. Now the package was addressed to me PAUL so it could have been given to anyone. There was no signature or photo provided. I contacted Nike to ask for more information as I could not locate the whereabouts of the package. They concluded they were delivered and closed the case. So now Im left with no shoes and no money. Really not helpful. I can not recommend Nike. Too big to care.
Stay away from this company at all cost. I bought brand spanking new pair of white Nike Air Max Nuaxis and after three weeks the sole turned pink. I returned the shoes to the store and was asked to buy them from Nike's official website since they were out of stock. Went and ordered them and what do you know, pink soles again. I returned them and ordered the gray ones since they couldn't promise that the third pair wouldn't be pink as well. I went on and ordered the gray ones and after my first long walk I noticed there was a bump under my right foot, where we humans put the most weight (behind our toes). They told me to send images which they know is impossible. I asked them, how should I take the photos and after a while they simply replied "just take a photo of the shoe" Got home and fotographed the shoe from the inside and got a reply that this is normal wear and tear. I asked them, "is it coincidered to be normal that the shoes developed a bump after such a short period of time? Could you please send me the motivation behind the decision? Etc etc" They never answered any of my questions instead I get an e-mail that the case is closed. This here people is officially the worst customer service I have ever encountered in my life and I would never in my wildest dreams think that Nike would be the one's providing it. I wouldn't accept this since it was a very weird behavior, dodging all my questions and then "we cannot accept your claim". I never wore the shoes in rain, haven't gotten them wet and only on concrete. I'm my phone call the gentleman I spoke with said he was going to check it for me and asked me to sent pictures via an e-mail. The e-mail never arrived for me to send the picture, instead I got the very same e-mail as before. "your case has been declined". I'm going to copy paste this review everyday for the rest of my life until it's resolved.
Liknende opplevelse som mange andre her. Retur av sko, Nike mener jeg ikke har sendt retur? Har jo kvitteringer på alt. Så dette dreier seg ikke om pengene, men mer det og bli kalt en sko tyv. Betal for sko du aldri har kjøpt . Ok, Nike
Purchased ACG cargo pants costs £160. After 2-3 months the product started to bubble up so I contacted Nike.com and was advised to return the item for refund or replacement. Long story short, Nike.com have stated that they received a none Nike item which I believe is wrong. I sent the exact item to them and they have denied sticking to their return policy and have not refunded or replaced the pants. Nike.com or better still Nike.con will not tell me what they received in the return even after asking many times. Nike have not returned my ACG cargo pants or what ever they claim to have received nor have they refunded replaced my item. Now they will not reply to my emails and complaints as they are not responding to me. I have been conned by Nike.con having no item £160 less in my account. Nike.con will try any trick not to honour their part of the warranty as they have stolen my item. I have one option to report Nike.con to the police and make a claim to get my refund back.
I’ve been a loyal Nike customer for years, but this recent experience has completely shattered my trust in the brand. I purchased a pair of Nike shoes that ended up causing a painful bruise on my ankle—a clear product issue, not a sizing or sock problem. When I reached out to Nike for support, I was met with cold, robotic responses and zero empathy. Their customer service insisted on an "inspection" process but made it clear in advance that I likely wouldn’t qualify for any compensation, even before seeing the product. Let me be clear: I wasn’t asking for anything unreasonable—just a gift card to replace shoes that physically injured me. I even offered to destroy the shoes and send a photo, but Nike refused. The whole process felt designed to deter customers rather than help them. This kind of treatment is unacceptable, especially from a global brand that markets itself as customer-focused and athlete-first. Nike, if you won’t stand behind your products, why should anyone stand in line to buy them? PS A friend of mine had the same issue. Seems its a design flaw. Side of shoe is too high.
Back in January I purchased a pair of Nike Air Max Travas trainers. I went to the gym and after 1/2 hour my left foot was in agony. The trainer on my left foot was very tight, the right foot was fine. I checked the size and they are both the same. I have tried to 'wear them in' on my treadmill at home, but unfortunately it's not made any difference. Really disappointed with these, and wouldn't be buying Nike again.
Der Zusteller hat die Unterschrift gefälscht . Habe nie ein Paket gesehen . Und nur Stress mit nike da sie es nicht verstehen dass ich nie etwas bekommen habe . Warte seit 1 monat auf meine rückerstattung. Bei adidas lief alles besser
Vil ønske jeg kunne give 0 stjerner , da de ikke fortjenerden ene man “skal”give .Det er ikke bare mangel på god service . Det er umuligt at kontakte dem både telefonisk og på mail Jeg har sendt mail til dem ,men intet hørt fra dem🤬 Hej Nike Jeg kontakter jer vedrørende ordre # C01504275249, som ifølge UPS blev leveret den 3. juni 2025 kl. 19:40 i Ballerup. Desværre er pakken ikke blevet leveret til min adresse. UPS har sendt et leveringsbillede (vedhæftet), og det er tydeligt, at pakken er stillet foran en forkert dør. Det er ikke min dør, og jeg har heller ikke modtaget pakken. Som dokumentation har jeg vedhæftet: Billede 1: Leveringsbilledet fra UPS (forkert dør) Billede 2: Et billede af min egen dør (ingen pakke, anderledes dør og måtte Og mit navn og efternavn på højre side af dør Jeg beder jer derfor venligst: om at kontakte UPS og få oprettet en sag om fejllevering, og tilbyde mig en løsning – enten en ny forsendelse eller en tilbagebetaling. Dog har jeg været nød til at give en anden gave , da det var en fødselsdagsgave som jeg skulle give i går 🥺 Og fødselsdagsbarnet fik faktisk det sæt jeg havde bestilt , så hvis det er muligt vil jeg helst have pengene tilbage . ( eller det samme sæt i en str større , nu hvor han allerede fik et sæt i den størrelse jeg har bestilt ) Jeg håber, at sagen kan blive løst hurtigt og nemt. HAR INTET HØRT FRA DEM ,PAKKEN ER IKKE DUKKET OP ,OG JEG HAR MÅTTE KØBE JEG KOMMER ALDRIG TIL AT ANBEFALDE NIKE TIL NOGEN — TVÆRTIMOD😡 Hold jeg lang væk er mit råd fra at købe på deres hjemmeside Ps.jeg har vædhæftet billeder fra UPS levering til dem og fra min egen dør hvor det tydligt fremgår at det er leveret FORKERT!!!!!!!!!!!!!!
Nike phantom Luna 2 Elite - Unfortunately I do not have a good review to write, they were kept for good as match boots, bought at Christmas, worn once a week so no more than 30 times and part of the stud came away. I contacted Nike customer service who did not help and put this down to normal wear and tear, stating their products are made with high quality materials. Less than 6 months old - very disappointing customer service experience. I have never complained about a product before and spend alot in store and online, Nike clearly do not value customer loyalty. One dissatisfied customer who will now look to another brand, poor service Nike
Der Kundenservice sowie die Lagerarbeiter sind komplett Inkompetent! Hose wirde gröse 46 bestellt und in 28 geliefert. Laut der Kundenservice Dane sei keine größe 28 im sortiment. Nun habe ich 50€ gezahlt fpür eine hose welche n ichtmal über mein bein passt und kann diese laut der sehr unverschämten Hotline Dame nicht umtauschen oder sonstiges! Letzes mal, dass ich in meinem Leben ein Nike Produkt kaufe!
Air Zoom Pegasus 41 EK is a big waste of money. They collect stains and you can't even get a dirt mark off. I wore them twice and was careful because they are white but they are no good. 140 thrown down the drain. I hate Nike now .
Nike offers customization services for select products through their Nike By You program. This allows customers to personalize certain shoes and apparel with custom colors, materials, and text options.
Nike designs products for a wide variety of sports and activities including running, basketball, soccer, tennis, golf, training, and lifestyle wear. They also offer specialized gear for specific athletic needs and seasonal sports.
Yes, Nike typically offers gift cards that can be purchased online or in-store. These gift cards can usually be used for purchases at Nike retail locations and on their official website.
After placing an online order, Nike provides tracking information via email confirmation. You can also track your order by logging into your Nike account or using the tracking number provided in your order confirmation.
Nike may offer special discounts for students, military personnel, and other groups. For current discount programs and eligibility requirements, check Nike's website or contact customer service for the most up-to-date information.
Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.
