It was very easy to contact and help…
It was very easy to contact and help full service

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
It was very easy to contact and help full service
Great thank you!
Way to order & pick up in store
I was advised last week that the dose of mounjari I had ordered was put of stock and I could order a different dose or wait for it to be back in stock. I opted for a smaller dose but then knew the package was likely to be delivered over the weekend when I was not going to in to receive it. I had therefore arranged for the package to be delivered after the weekend by making a telephone call on Thursday 3/4/2025 and advised the handler I was not going to be in on Saturday or Sunday therefore wanted the cold delivery planned for Monday 7/4/2025. Today, Sunday 6/4/2025, Royal Mail attempted to deliver the package and I was not in. I understand this will not be delivered again tomorrow. The late notification re when a parcel might be delivered is not good as it is not always possible to predict this and may be on a day when I am working! better notice regarding date and estimated time slots are required.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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I received an email on Monday 31st March 2025 stating the dose I had ordered and paid for was not available. I was asked via email if I wanted to order the dose below and I replied to the email stating I would. I have received no further update since Monday 31st. I would either like my money back or the dose I have agreed to to be delivered.
It's working good for me, I have lost weight since I started using Manjaro
Quick and easy to order online. Quick delivery
Quick response
This service is so easy to use. The consultation process is thorough and prescriptions are signed off quickly. Medication arrived within 2 days. Highly recommended service
Easy to order but took a whole week to arrive, would have been quicker to my doctors and cheaper too!
Excellent service as usual, no problems.
The difficulty with the beckenham pharmacy set up is that the staff are always stuck behind a wall that obscures their sight of people waiting at the counter. Add to this that they never seem to appear to see if anyone is waiting and you can be stuck there for quite a while. I had to ask another staff member of the Superdrug team to see if there was anyone available but they were not allowed to go into the pharmacy section to get the pharmacist - so the waiting game extends and by this time there is a sizeable queue of irritated customers.
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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