Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
Paddock Motorcycles LTD receives high praise from many customers for their exceptional service and friendly staff, particularly highlighting team members like Luke and Ellie. Reviewers frequently mention the seamless purchasing experience, with several noting the helpfulness and responsiveness of the staff throughout the process.
Many customers express satisfaction with their new bikes, including models from Yamaha and Triumph, and appreciate the timely delivery and communication. However, there are notable complaints regarding post-purchase support, with some customers reporting issues such as unresolved warranty claims and poor communication after the sale. A few reviews also mention frustrations with the owner and staff's responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 138 | 100% | -2.7 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 4.3 | 6 |
| Apr 24 | 5.0 | 1 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 138 most recent reviews.
“Great service, bought A new Yamaha r125”
“The owner is a b@st@rd, sticks in your mind”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 50 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 138 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Paddock Motorcycles LTD is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 4.2).
138 reviews of Paddock Motorcycles LTD . Filter by what matters to you.
Absolutely brilliant team to deal with. Luke and Ellie are both friendly welcoming and honest salespeople. I have recently px’d my bike with them. Craig brought my new bike to me and he was very helpful indeed. Excellent team
Great service, bought A new Yamaha r125. delivery date as stated. Luke was friendly and helpful and Ellie was great and responsive.
Just bought a new yamaha from paddock Motorcycle from start to finish even Delivery the staff where all pleasent and whent out of there way to help you As far as I am concerned , I would Recommend them to anybody as i was Impressed On? How professional they were Definite? Ly buy from them again Thank you all At paddock motorcycle from gary wish you all the best
Quick answers to the questions people ask most.
Yes, Paddock Motorcycles LTD is a legitimate company with numerous reviews from real customers. They have received both positive feedback for their sales team and service, as well as some complaints regarding warranty issues.
Paddock Motorcycles LTD does not appear to be a scam, as they have verified reviews from customers who have had positive experiences. However, some reviews mention issues with communication and finance payments that potential customers should consider.
Paddock Motorcycles LTD offers a variety of motorcycles including new and used models from brands like Yamaha and Triumph, as reflected in customer reviews praising their selection.
Paddock Motorcycles LTD accepts various payment methods, including financing options, which some customers have successfully utilized. However, there have been complaints about issues with finance payments that buyers should be aware of.
Customers can reach out to Paddock Motorcycles LTD through their website or by phone for support. Many reviews highlight the helpfulness and responsiveness of their staff, particularly Ellie and Luke.
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Fantastic service from a great team. From the first call to Luke I knew I was going to place an order with him. Top bloke! He managed to secure me a build slot with the factory and kept me updated throughout the whole process. Offered me a great on my trade in’s and was always there to answer any questions. My bike was delivered on Thursday and I couldn’t be happier. The service manager Andy, had his guys fit all my extras and properly sorted me out, on what was essentially an open check book for labour hours to install everything. Not forgetting the delightful Ellie was always a joy to deal with. As a team these guys smash it out of the park and the happiness generated by all is highly infectious! Thanks guys for getting me my dream bike! Not to forget the delivery chap (sorry didn’t ask your name), on time and the again another professional and lovely guy.
I recently bought a Ducati Monster 821 from this amazing team of people. From start to finish, Luke gets 12 out of 10! Having noticed some small damage, to the tank, they had it repaired, resprayed and new stickers added, at no cost to me. They fit a tank pad I bought separately as a favour. Luke had a new battery fitted before delivery because he was not happy with the existing one. To top it all, they delivered the bike for free, 2.5 hours away from their garage. WOW, I have never had service or help like this in decades. Top marks to everyone in the team; every time I called, the team was helpful and friendly. I took the bike to a Ducati specialist a few weeks after delivery to have some customisation. The mechanic said the bike was in mint condition and that even the oil Paddocks had put in for the service before the delivery was "quality stuff!" Something I would never know, but they did the right thing anyway. Thanks, Luke and team, for the fantastic service; this is my first ever bike, and I couldn't have asked for better service.
Having bought many motorcycles over the years,it was nice to deal with such friendly people, especially Ellie and luke,I bought a used yamaha tracer 900gt and it was mint Condition, and was ready as promised for me to collect as arranged,on my first day,I clocked up 150+miles on it,and I'm very happy with the bike,and about to go on a tour of Scotland on it,I highly recommend trying paddock motorcycles, I'll certainly use them again,thanks Ellie and like for a hassle free buying experience 😀
Got my brand new R7 the other week. Great service, Ellie was always on hand to ask any questions too and very responsive. Would recommend buying from here.
Excellent communications from Ellie , she kept me up to date, and followed up making sure all was good when my bike arrived, also great service on delivery from Craig. Paddock motorcycles are a very friendly and Professional company
Very happy to have a first ride on my new to me Triumph supplied by Paddock Motorcycles. Great service from Luke Craig and Ellie. Definitely recommended!
Great customer service , bike collected on time as requested and delivered back on time, communication good and a fair price, thank you
Just purchased my new yamaha xsr from Paddock Motorcycles,and I can not say enough to praise this company,from my initial enquiry regarding the purchase to the completion of the deal,they where always on hand giving me their professional input in a clear and surfisive manner,the young chap who patiently dealt with me was called Luke and was such a pleasure to deal with, also felt he really had the customers best interests at heart, once I pass my test and have a few years of riding experience,I will definitely give luke a call for my new steed,also just to say if you are looking at purchasing a new bike you should definitely give him a call, because he managed to deliver a deal that know other company could match,thxs again Luke,and as Arne says,I will be back.
Prior to calling at Paddock Motorcycles, Congleton (my town) I had called in to two larger dealers to check the stock out of curiosity. On both occasions I was met with at best indifference and worse, incompetence. Both were either disinterested in my custom or couldn't answer any simple bike related question. I'm not one for knocking a business but I was genuinely shocked by the lack of interest and knowledge. I decided to check out Paddock online and although the used stock was more limited, I noticed some great new bike offers and called in for a chat. I was immediately met with a smiling face and offer of any help if needed. From that moment I was impressed and so pursued my options further. I spoke to Luke who helped me with any and all questions I had and offered me a fantastic deal on a brand new Tracer 9GT which I snapped up. The whole process was smooth and uncomplicated even down to me changing my mind on the bike's colour 2 days before pick up, which Luke sorted without question. If you're looking for good old fashioned impeccable customer service with a friendly bunch of lads, Paddock comes highly recommended (They even deliver nationwide) Really, really pleased. Thanks Luke and the team at Paddock
Overall a great experience they were very thorough throughout enquiring and very accommodating when it came to extras and accessories.
10 out of 10 for the team at Paddock. Great friendly service from the first inquiry to viewing and purchasing. Particularly helpful by fitting in a same day PDI so I could ride away the same day due to traveling quite a way.
Great customer service, superb communication, fast delivery and top quality bike. Highly recommend!!!!
Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
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