Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
Paddock Motorcycles LTD receives high praise from many customers for their exceptional service and friendly staff, particularly highlighting team members like Luke and Ellie. Reviewers frequently mention the seamless purchasing experience, with several noting the helpfulness and responsiveness of the staff throughout the process.
Many customers express satisfaction with their new bikes, including models from Yamaha and Triumph, and appreciate the timely delivery and communication. However, there are notable complaints regarding post-purchase support, with some customers reporting issues such as unresolved warranty claims and poor communication after the sale. A few reviews also mention frustrations with the owner and staff's responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 138 | 100% | -2.7 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 4.3 | 6 |
| Apr 24 | 5.0 | 1 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 138 most recent reviews.
“Great service, bought A new Yamaha r125”
“The owner is a b@st@rd, sticks in your mind”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 50 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 138 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Paddock Motorcycles LTD is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 4.2).
138 reviews of Paddock Motorcycles LTD . Filter by what matters to you.
Baught a bike. They went bump while it was under warranty still. I now have a 500pound bill for stator reg rectifyer replacement which paddocks should have sorted for me for free. I hear a rumor they re opened under the name pro moto down by bulls bank industrial estate. I used them for years with no issues. Gutted dosent even cover how I feel
The company never paid my finance off , been trying to contact them no answer on what app or calls, Can any one tell me if the company is still open thanks
The owner is a b@st@rd, sticks in your mind?doesnt it?, after reading a post purchase review. Another, Luke is incompetent and never answers his calls and is extremely disingenuous with the truth. Both are truisms of my experience, I purchased A BMW k 1600 traded in a bike re advertised by them, as ,meticulously maintained,I wish the new one was ? So many things wrong on ride out on the ISLAND. It tried to kill me twice, Putting me nearly into a wall, second in front of oncoming traffic as it ran wide,supposedly serviced,whats the first thing you do on a service @ tyres .Both were on a 320 kilo heavyweight over one third down on correct tyre pressures,how bad is that?New battery promised,the one in the bike stayed in the bike covered in s@@t and the holder quarter full of water ? i had to push luke for pics of the pannier,nicely avoided on a film,both heavily marked,one with edging fell off at receipt.A half inch hole in the driveshaft gaitor,which invites the crud in.Both exhausts dented and scratched.Keyless fuel cap left me abondened at a garage,it wouldnt open,Did they do an oil change now ?two sumps in a k series? makes you question. Now i paid full money to them on a bike that looked ,it been kept in a swamp, fasteners so corroded snapping at removal or angle grinded off, I only required telling as the purchaser, that's all as to make a informed opinion ,I paid four hundred pounds for my bike delivered and my old 5 years bike to be returned to them to make a 2000 pound added profit on what they gave me for trade in,i paid them to make a profit, with the profit on my new bike, I reckon theyll make close to three k on the total deal. So why silence,s@@t service or worse no service at all,this bike needs to go to BMW ON THE MAINLAND FOR REPAIRS UNTOLD TO ME DELIBERATELY LYING ,Why at 70 years old, should i return this bike ferry and hundreds of miles away to fix everything they should have done in the first place and couldn't be bothered delivering a dangerous bike. My next step as im not worth a phone call is editorial thru my old company H.Bauer to Motorcycle News plus these people should lose the franchise on Yamaha which ill also be taking up with old friends in Surrey, Absolutely abysmal give these retro chancers the widest berth that they gave me on my new purchase and vote with your feet by never crossing these charlatans door kick. Like Captain Smith on the Titanic,you've been warned.
Quick answers to the questions people ask most.
Yes, Paddock Motorcycles LTD is a legitimate company with numerous reviews from real customers. They have received both positive feedback for their sales team and service, as well as some complaints regarding warranty issues.
Paddock Motorcycles LTD does not appear to be a scam, as they have verified reviews from customers who have had positive experiences. However, some reviews mention issues with communication and finance payments that potential customers should consider.
Paddock Motorcycles LTD offers a variety of motorcycles including new and used models from brands like Yamaha and Triumph, as reflected in customer reviews praising their selection.
Paddock Motorcycles LTD accepts various payment methods, including financing options, which some customers have successfully utilized. However, there have been complaints about issues with finance payments that buyers should be aware of.
Customers can reach out to Paddock Motorcycles LTD through their website or by phone for support. Many reviews highlight the helpfulness and responsiveness of their staff, particularly Ellie and Luke.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bought a used gsxr1000 from these guys whole experience been nothing but a nightmare they never call you back not interested in faults with the bike which was present when it left showroom but I only noticed when on way home .had to trace the service history myself in which Luke in sales failed to do in all probably worst customer service on the planet once they have your money not interested.the tyres on bike only just above legal limit which I argued when collecting and I had to contribute to that for a new tyre more fool me should have walked away then absolute sharks
Booked an MOT with paddock as richardsons next door was closed until the 26th (as per sign on richardsons door), have just been rang by paddock as they cannot do MOT until after the 26th! As they use the MOT tester from next door, which they should have known on Sunday the 15th when I booked the MOT because richardsons were closed. I had booked a day off work for my MOT assuming Paddock had their own staff and equipment , four hours notice of cancellation means I have now wasted a days holiday. Appalling Service.
I am writing to express my deep disappointment and frustration regarding my recent purchase of a Yamaha Tricity 125 from Paddock Motorcycles. As a first-time Yamaha customer, I had high expectations for both the product and the customer service associated with your reputable brand. Unfortunately, my experience has been far from satisfactory, and I am seeking your assistance in resolving these issues. Firstly, during the delivery of the motorcycle, the delivery person failed to provide me with the instruction manual, RAC cover details, and spare keys. I had to contact Paddock Motorcycles separately to have these essential items posted to me, causing unnecessary inconvenience and delays. Furthermore, I suspect that the right-hand handle of the bike was damaged during the delivery process. Although I cannot be completely certain whether the delivery person was at fault, the fact remains that after riding the bike for just 3 miles, the handle came loose, leading to a potentially serious injury. I find it disconcerting that a reputable brand like Yamaha did not equip this bike with more secure bar ends to prevent such incidents. Upon contacting Paddock Motorcycles to rectify the problem, they initially sounded helpful, giving me hope that the issue would be addressed promptly. However, I waited for two days without receiving any communication from them. Frustrated by the lack of response, I had to chase them to explain my growing frustration. It was then that they informed me to visit my nearest local dealer service to have the issue fixed. When I contacted the local dealer service and explained the situation, I was informed that I would have to wait for over three weeks for the repair to be carried out. This is where I began to lose trust in both your brand and dealers. The prolonged wait time and lack of prompt action from the local dealer service have left me deeply concerned about the potential future difficulties I might encounter with the bike. Given the circumstances, I have reluctantly decided to return the bike. However, Paddock Motorcycles has made the return process excessively burdensome. As this was a distant sale facilitated through the Auto Trader website, they expect me to bear the cost of returning the item, which amounts to approximately £400. Moreover, they insist that I must be physically present during the returns process. I find this requirement highly unusual, as most online purchases allow for returns without the need for in-person interactions. Additionally, Paddock Motorcycles has threatened to deduct any damages from the refund amount, despite the fact that there is no cosmetic damage to the bike, apart from the handle issue and the engine not starting. When I sought clarification on whether I would be charged for the existing problem, they suddenly ceased responding to my inquiries. It is both unfair and unreasonable to expect me to undertake an 8-9 hour journey at my own expense, potentially face additional charges, and endure such unnecessary inconvenience. If I were to proceed with the return as currently proposed, I would suffer a financial loss of approximately £1000 within a week of purchasing a brand new bike. As a consumer, I believe it is my statutory right to return an unsatisfactory item within a reasonable time frame. However, the conditions imposed by Paddock Motorcycles make this process excessively costly, both financially and in terms of the stress and inconvenience I would have to endure. It is disheartening to see that a dealer lacking sympathy towards their clients can tarnish the reputation of a brand like Yamaha. As I have no hope from this dealer anymore It is my hope that Yamaha, as a reputable brand, upholds its commitment to customer satisfaction and takes appropriate action to rectify this situation.
STAY AWAY. Everything I am about to say is true, even though you won’t believe it. Its long but worth a read. I found an oil leak on my brand new R1 which I bought from another garage at the end of Dec 2021. I had done 600 miles on the road, then it had a service at another garage (genuine parts used) and it had been on a dyno to find out the BHP. I was in the process of converting it to a track/race bike when I found an oil leak. On investigation by myself I saw it was coming from the first coil injector, which I took out and found full of oil which I knew should not have been there. I phoned this local Yamaha dealer, as I had just moved house, to give them the business and thought it would be easier as it’s local. I said on phone what the problem was and also that the bike was in bits as it was being converted but it wasn’t fully finished. They couldn’t get me in until a week and a half later, I took the bike as arranged and told the tech the problem and even left the airbox off so it was easy to get to. I waited until after the weekend then rang them on the Monday to be told they haven’t found any oil leak. They said they could find nothing wrong with my bike and to pick the bike up. They charged me £58.80 for nothing. I was perplexed and told them I would check the coil injector again when I got home as I couldn’t understand where the oil had gone. To my horror it was full of oil I was fuming, they had a duty of care yet sent me away with a bike with an oil leak. This is one of the most dangerous things you can have wrong with your bike (life threatening to rider and others on road) Not acceptable in any circumstance. End of. No excuse. I took it straight back and gave the staff a going over for letting a bike out of their workshop with an oil leak. I had shown them where the leak was, and left it for them to sort this time. They said they would get it sorted but it wouldn’t be today. I left it for that day and phoned the following day at 5pm and was told they hadn’t looked at it and wouldn’t be?!? they said the bike had been tampered with by me and they were not letting me have it back until Yamaha had been informed. What?? I was told I had put the oil in on purpose!! Why? A brand new bike!! There was lots said about the bike being a race bike which it is going to be but it’s not at the moment it still had ABS and the coolant was still in radiator so it had not been raced and they were just clutching at straws because I don’t believe they were capable of mending it. (A Yamaha Dealer???) I ended up going and collecting the bike from them. I found the manager to be inept, smug, arrogant and no customer service skills whatsoever. He tried to charge me another hour which I declined and took the bike. I phoned the garage where I bought the bike from the following morning and told them what had happened they were concerned about the leak and they got a Yamaha master tech to ring me straight away.He then sent me to another garage to have the repair done under warranty. I hadn’t even got the bike out of the van from picking it up the night before so took it straight away. It was a rubber seal on the rocker cover that had not been seated properly at factory and it had gone in on itself so it was letting oil in. Nothing had been tampered with or oil added ! They did the work the following day and I picked the bike up a day after. That is how easy it should have been when dealing with a Yamaha dealer. I would not take my bike to Yamaha in Congleton (Paddock Motorcycles) for any work. The management and techs are not upto the job. A full report has been sent to Yamaha expressing my concerns with this dealership and management. Thank goodness I rechecked for the leak otherwise Yamaha Congleton (paddock Motorcycles) could have had blood on their hands. STAY AWAY
Total rubbish customer service. Do not buy from paddock motorcycles Yamaha you WILL be dissatisfied. The manager is a b.....d with an attitude problem who is trying to make up for something 😂. If you cannot deal with customers honesty then your in the wrong game sunshine 👍
Make sure you check the bike out fully before using this dealer. if not make sure you are local ish not a happy camperso if there are any problems you can get it back to them enough said
Extremely poor customer service
Lack of communication sold me a bike with dog
Paddock Motorcycles LTD is a UK-based company specializing in the sale of motorcycles and motorcycle accessories. The company offers a wide range of products including new and used motorcycles, parts, and gear for motorcycle enthusiasts. Customers can find various brands and models tailored to fit different riding styles and preferences, making it a go-to destination for both novice and experienced riders. In addition to sales, Paddock Motorcycles LTD provides services such as maintenance and repairs, ensuring that customers receive comprehensive support for their motorcycles. The company aims to serve individual consumers and motorcycle clubs, focusing on delivering quality products and reliable service to enhance the riding experience. Through its user-friendly website, paddock-mcs.co.uk, customers can browse their offerings and access valuable information on motorcycle care and accessories.
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