Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	594	100%	-1.3	● Low

4.4 / 5 overall

594 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.6▼ 1.3
12-month avg: 4.7
All-time: 4.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Quality	Value	Trend	Reviews
PAIR MobileThis company	4.4 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	3.5 out of 5 (good)	4.0 out of 5 (good)	−6%	594
GRADE MOBILE	4.1 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.5 out of 5 (good)	4.0 out of 5 (good)	—	1,060
Mazuma Mobile	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	5.0 out of 5 (good)	4.3 out of 5 (good)	—	1,060
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.5 out of 5 (good)	4.9 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	—	—	−1%	1,000

Bottom line: PAIR Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.5).

Reviews

500 reviews of PAIR Mobile. Filter by what matters to you.

4.4ⓘ

Customer reviews (594)

0 reviews in the last 12 months

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Ada Ruiz de la Torre Reyes

1 review

Mar 1, 2024

Fantastic service!

Fantastic service!! The man working there fixed my phone in less than 2 minutes!!!! 10/10

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S McManus

1 review

Feb 29, 2024

100% trust this phone repair shop

100% trust this phone repair shop - I have always gone here when I have had an issue with my phone, which unfortunately I can’t live without (!), and I am never disappointed. Nihad helped me again today with my new phone that I dropped and damaged - fixed my phone in a short time when he was very busy, and was so helpful as usual. Thank you Nihad!

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Ann

1 review

Feb 22, 2024

Brilliant staff

Dropped phone and shattered screen. Brought it to Wilton shop, repaired in one hour.

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Peter

1 review

Feb 22, 2024

Ruined my iphone camera when replacing glass

Just remember before you hand your phone in, if they break something during the repair, they won't take responsibility! There was a crack in my camera lens (although it did not affect quality) and I asked to get the glass replaced, which they said they could do. Once they replaced the glass, the camera is now unusable - extremely blurry, can't focus on any object, and every light source has glare. Its like someone fogged up the inside of the lens, or smeared it with vaseline. With strong lighting, I can actually see streaks on the lens itself. I contacted support who told me I should have EXPECTED that my new iphone should have a camera quality this bad after repair. They then tried to imply that i actually had camera damage, which I didn't as I took pictures just fine MINUTES before giving the phone away for repair. I am not sure if they just used subpar glass on the lens (Their site mentions they use 90% quality compared to Apple original - this is more like 1%), or if they messed up during the repair. I can see what looks like laser burn or scratches behind the lens glass, which might be caused by their machine. Regardless, they were not careful or skilled enough for this task, and I was offered zero compensation or refund. My phone is now with Apple, pending a proper diagnosis and repair. Other 3rd party repair shops I went to all agreed that this was a shobby job. Think twice if you value your phone!

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Shar

1 review

Dec 29, 2023

Disappointing

I'm not gonna lie but I had high hopes for this service but it left a lot to be desired. I've never left a bad review before but o really wasn't happy from the time I walked in til the I left the store. I walked in and joined the que, which was to be expected, it was Christmas eve. The girl that was at the counter when I walked up was friendly enough. However she struggled to understand when I told her I'd paid for the service in advance online. When it eventually clicked she couldn't find the transaction. All of a sudden she told me she'd be back in a couple of mins and off she went to go get changed for her colleague who needed it for a customer he was serving. When she arrived back, she was busy dealing with some other customer. So while I was standing there waiting for her to finish dealing with me she continued to get the products the other customer wanted and complete his transaction. She then spoke to a colleague and asked if he knew where the woman she'd been dealing with was. ....I was standing in front of her, which I told her. I was then passed over to that other colleague, who again, had great difficulty finding the transaction. He just walked away without saying anything and left me standing there. Finally the girl came back, eventually found the transaction, took my details and confirmed they had the correct part for my phone. I was told it would take about 45 mins. 1hr15mins later I went back to get my phone and was served by a different member of staff. He retrieved my phone, read the receipt and proceeded push the card machine towards me pay. I explained I'd already paid online and showed him my email. Again there was a struggle to find the transaction on their system, he eventually told me'you can just go' and handed me my phone and was quite reluctant to give me a receipt when asked for it. I found this to be an extremely unpleasant experience. Customer service was non existent. It's system was very disorganised. Why provide an online system to pay for a service in advance of it's not so easy to manage/find in store? Being left at the counter mid service for the staff member to run around after another staff member was highly unsatisfactory as it was but to then serve someone else before finishing dealing with me was extremely unprofessional. I understand it was a busy time, but the shop itself wasn't busy. There's just no excuse for the poor service I received in store. It may not be like that all of the time bit I don't think I'd be rushing back there again.

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Month	Average	Reviews
Aug 24	4.0	4
Sep 24	4.7	12
Oct 24	4.7	13
Nov 24	5.0	13
Dec 24	5.0	1
Jan 25	5.0	2
Feb 25	5.0	4
Mar 25	5.0	3
Apr 25	4.5	2
May 25	—	0
Jun 25	3.7	3
Jul 25	3.5	2

PAIR Mobile reviews & trust report

PAIR Mobile has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 429 positive reviews

Top complaintsof 65 negative reviews

How it compares

Reviews

Customer reviews (594)

Fantastic service!

100% trust this phone repair shop

Brilliant staff

Ruined my iphone camera when replacing glass

PAIR Mobile FAQ

How long does a typical repair take at PAIR Mobile?

Can I get a price estimate for my repair before visiting PAIR Mobile?

What types of devices does PAIR Mobile repair?

Is there a warranty on the repair services provided by PAIR Mobile?

What should I do if I'm not satisfied with a repair or service received from PAIR Mobile?

Alternatives to PAIR Mobile

GRADE MOBILE

Mazuma Mobile

DigitalLicense

Dustin Home Danmark

Mobile Monster

Bitdefender

The CrowdTrust Experience⭐

Amazing service & trustworthy.

Nihad repaired my phone screen rapidly…

iPhone SE screen repair

👍👍👍👍👍👍👍👍👍👍👍👍

Helped me out with my laptop

Highly recommended service

Getting my phone jack fixed

Fast efficient

Remarkable

Got a replacement battery installed on…

honestly jsut annoyed at this service

Faulty phone will not be repaired under warranty

Disappointing

Excellent Service as Usual

iPhone has an error that was never…

Nihad was a pleasure to deal with

About PAIR Mobile

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