Fast, friendly & reliable
I use Royal Mail very regularly, never had any problems.

Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
I use Royal Mail very regularly, never had any problems.
I set up a redirect for my post in branch, advising that I was moving into temporary accommodation ahead of my onward purchase going through. I was advised at the time that i'd be able to update the redirect free of charge once I'd moved. Upon calling customer services today, i was told that I needed to pay again for an additional re-direct, and if I'd like to make a complaint, i'd need to sit in a queue on hold for a further 60 minutes. Appalling service end to end - It's only a shame we have no choice but to use the organisation.
Posted a very small (3 or 4 inches square) very lightweight (a couple of ounces) 'parcel' to the USA, contents of nominal value, but because it doesn't fit through their ridiculous 'slot' they charged me £24! Guys, you cannot charge by the shape of a parcel - it has to go by weight - that's how air freight goes! And it's the same with domestic mail - your item may only weigh a very few grams, but because it's more than 2.5cm wide when it's in a box, it goes for the same rate as a big heavy item - the people who worked this out must be one fry short of a happy meal! People are sending me things from eBay taken out of boxes and flattened down, and by flattening the shape of exactly the same item they are saving many £'s of postage - it's a ludicrous farce! I will never use the P.O. again - I will use couriers - and if I'm buying an item I will ask the seller if they're going to use the P.O. and decline the sale if they are. It's my mission in life to see the P.O. go bankrupt - they are utterly incapable of running a postal service in many other ways too, but that's enough for this review!
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I received a quote for car insurance from Post Office Money. When i accepted the quote and made payment, i noticed that they had added on a further £40 for an Intermediary Services Fee. At no point was i made aware, during the whole process from quote to payment, that this amount would be added to the total cost that they had quoted. Totally underhand, bordering on fraud. I will now be contacting Martin Lewis Moneysavingexpert and the insurance ombudsman to complain and seek a refund.
What lovely people working at the post office counter in Queen Street Deal Kent. So friendly and helpful. Nothing is too much bother for them. So much better than the people who worked there before who were very rude and miserable. They didn’t want to be there!
Went to post a parcel yesterday at 17:30 only to be told the post office is closed as the staff member didn't turn up, but was assured it will definitely be open tomorrow, I called at 12:23 today and asked is the post office open tonight? Yes it is. So come 19:10 I make my way down to use the post office only to be barked at its closed but some rude women,as you can imagine I wasn't happy, was then questioned who did you speak to and what time, so rude this person has no clue about customer service and you could tell by how abrupt she was couldn't care less,my wife then asked will it be open tomorrow? And we was told maybe depending if the staff member comes into work tomorrow? Absolutely ridiculous to run a business I can see why they have such a poor overall rating. Oh and the website states the post office is open until 20:00 but it is open until 19:00 when the staff turn up. Good to pick up a quick drink just don't expect any form of customer service.
It is no wonder the days of the Post Office are numbered, and I can hear that we will all be disappointed when it's gone and regret the day, but nobody want's to be ripped off these days as not many people can afford it. However after paying over £13.00 to think my daughters birthday card would be delivered on time by paying for Saturday delivery, I was so annoyed to hear it arrived 2 days late. I posted it in Kendal on Thursday morning for delivery to London on the Saturday, my daughters birthday was the Sunday, it arrived on Monday (today)! People have told me that years ago it would have arrived on time with a first class stamp on it. I understand that technology has put strain on lots of businesses, but don't take the £13.00 off me if you can't guarantee delivery like I was told. My receipt states: "Next day guaranteed delivery service" Tracking and signature at Royal Mail .com
Hi visited today what a lovely store well run lady in post office very helpful pity morrisons daily queslett road couldn't have followed suit
Have just closed the 2nd PO savings account. Absolutely dire experience, everything about the experience has been terrible. There is no ease of use, it’s actually shocking how bad it is. Go to Zopa, so easy to use.
Went to post a parcel but the PO person within the co-op store was on lunch.....on an "uninterruptible" lunch break! In a quiet store on a Sunday! Shameful but I now know what the C in customer service means there now. Absolutely ridiculous - post office is just going down the toilet. I thought Evri was bad but I can see the PO becoming extinct soon.
Went into my local Post Office this morning to send five international postcards & letters before Monday's price rise.... but no joy. Employee says "We don't have any £2.80 stamps out because prices increase to £3.20 on Monday.... and the safe is locked". Now I'm thinking 'Ok but it's Saturday & I'd like to post my mail please'. Maybe my expectations of customer service are miles off the mark these days but I stood there waiting for a "But if you don't mind waiting a minute or two then my colleague will open the safe & get you some" or perhaps "I can sell you some other stamps that will make up the £2.80". Nope, nothing! I then asked about stamps to make up the value & was told they don't have them!! Seriously, what kind of Mickey Mouse post office doesn't carry some International Standard stamps? From Monday it will be £3.20 to send A POSTCARD OR LETTER internationally! On my regular travels I know of no other country where sending mail is so expensive. I think I'm done with using the Post Office & the UK postal system (RM are even worse) & will instead send my mail when I'm abroad. I did this in February when I sent 63 mail items from Spain. Prices averaged 64% of UK prices, my items arrived faster than sending from the UK, and best of all I didn't have to contend with the UK PO's 'passive unhelpful' staff.
ATHERTON ROAD POST OFFICE HINDLEY Every time I go in to use the post office in the evenings (I work 5 to 6 days a week) I get told "post office is closed" even though it clearly states open till 22.00 on every web site you go on. I wouldn't care if it was a separate counter but it's literally the same counter top. Seems to me just C.B.A.
I wanted to post a small parcel at 4:35pm and was told to *go away and come back another day* because the guy working there was "on his own" - strange, because I'm unsure who the other person he was talking with. It didn't matter that the official closing time was 5:30pm, and there was no queue. All I needed was a quick scan of a barcode and a sticker. Unbelievable :( CC Nick Read
So clicking one star is ridiculous, this service is done and completely unreliable. I sent a Mother’s Day card 2weeks ago and it still hasn’t turned up. So £5 on a card and £1.70 on stamps for what, first class apparently thank god tthe post office don’t do holidays or fly planes for that matter. RUBBISH 1 star too many!
Sent first class card for Mother’s Day 5 days before Mother’s Day, only to receive 4 days after Mother’s Day, took them 9 days to deliver first class stamp card .
Post Office Card Account. J.P. MORGAN Have kept my late Mother's money hidden in one of their accounts for almost 7 years. I have contract their customer service office based in, Newcastle Upon Tyne. To ask them why they have held on to a deceased person's money , without informing the family for so long, but they will not answer simple questions and if you push them for answers, they end your call. I have asked to speak to the, Head of Card Accounts Customer Service, but have been told he does not speak to customers with complaints or answer emails. THIS IS A DEADFUL COMPANY TO COMMUNICATE WITH. BUT I WILL NOT GO AWAY... BEWARE OF THIS COMPANY...!
I’ve paid for track and trace delivery to my home address waited in for knock or intercom only to be informed lazy post man left package at reception !!! Could not be bothered to enter building ring intercom why oh why do you advertise a service you cannot deliver on !! When I go to collect he has shoved a valuable item in big Amazon box !!! Still not received goods terrible service ! Looks like you be paying for lost goods when I checked with reception with a so called signature from post man she said I’ve not signed anything from postman makes me wonder if they know what’s inside
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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