Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Went to return an item using post office service and decided to buy euros for an upcoming trip. I thought a well known, seemingly trusted brand would have somewhat competitive rates. They don't. I paid just short off £20 more for €250 than I would have at Tesco.
Made the mistake of opening a savings account. The rate seemed good as advertised on Money Saving Expert. Trying to use the website on mobile (there's no app) was horrendous. Took many hours for a £10 transfer to arrive. Decided to just close the account, only to find that I can't close it for 8 days!!! What has happened to this once respected brand. Truly appalling.
WHAT PART OF DELIVERY IS NOT UNDERSTANDABLE ?? I AM DISABLED IN A WHEELCHAIR, THE VERY KEAST YOU CAN DO IS RING ON MY DOORBELL
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Someone stole a leather jacket that I sent my cousin. They promised a refund but I live in the United States and won't respond to me now. I've sent numerous emails and nothing. My cousin who lives in the UK tried and was told no that I had to do it. Again I live in the USA. The file number is CAS-3720188.
They said they would send me a redeemable vouch in 10 working days but near 20 days I still have not got one. I contacted them still have no answer.
I arrived at the post office at 9:30 AM, expecting it to be open (since it’s supposed to open at 8:30 AM). To my surprise, it was still closed, with no sign explaining why. There was no information posted on the door to let customers know what was going on. The postmaster was behind the counter, so I’m not sure why the office was closed. There were about 10 people waiting in line, and by around 10:00 AM, we knocked on the door to ask what was happening. After waiting for 30 minutes, we just wanted some answers. The postmaster came to the door and told us it would be "just 2 more minutes." Everyone was relieved, as we all have busy lives. The website also confirmed the post office was open. But then, we waited another 20 minutes! People started leaving in frustration. After the postmaster promised two minutes, it was still another 20 minutes before the office finally opened at 10:20 AM, making it a 55-minute wait just to send a parcel. This isn’t the first time this has happened. Just the week before, I had a similar experience and left a negative review online, pointing out the terrible timekeeping of this post office. A simple solution could have prevented all of this—a sign on the door to inform customers about the delay would have been enough. It’s such a basic thing to do, yet it wasn’t done. This lack of communication is unacceptable, and the poor service continues to be frustrating. I’ll be leaving reviews online everywhere about this branch, as that feels more effective than directly complaining to the Post Office. This is a very disappointing experience, and I hope the new postmaster can learn from these mistakes.
Very rude staff member on the till (I believe he was the postmaster). I was depositing cash into my bank account today and the man working there was patronising. My money was folded as it had been in my purse. The staff member told me that the money was apparently the worst state he had ever seen, that I needed a bigger purse clearly, that my money would now need to be put in the bin by the post office. I told him I would be happy to take my money elsewhere if it is an issue and he did not respond to me. He told me I had been disrespectful to the money and that it's not acceptable to treat cash like that??? Very huffy and patronising throughout the encounter and went on and on about my cash being folded. Absolutely not appropriate to lecture a customer and make snide comments over my money being folded as is most people's money. Absolutely disgraceful experience with this post office and it has completely put me off returning.
Terrible I had a parcel delivered to the wrong parcel shop for three weeks. I have been ringing the shop so I can get it to return it back to the store as they won’t refund me because it sat there now. I’m not being funny but most places return an item that you don’t collect within seven days it’s been three weeks so far and I have been told by SHEIN that it will sit there until I go and collect it, which is unlikely because it’s in the wrong destination I don’t understand why they put a phone number on their post office they don’t answer the phone. It’s just getting very frustrating because it was every that delivered it. I can’t ring them either. No one wants to talk to you so it means I’m out of pocket. God knows how long it’s going to be until it gets sent back, I thought because it was a post office. It would be returned quite quickly. That is not the case. I’ve already read the reviews for the actual post office and they’re diabolical are sadly and impressed now because I don’t know how I’m going to get my refund because I can’t get hold of the post office, no matter how hard I try.
Pathetic!! Saturday lunch time, 3 staff standing there stating post office closed for 90mins… dithering, no efficiency!
Post Office in Cippenham Berkshire - this morning the lady that runs the post office was extremely rude and angry to the clients in the PO. After serving me she went to her car to leave. A man who was parked in front of the PO for just a moment angered her - she literally sat in her car and sat on the horn for ten minutes beeping - this lady has severe anger issues…. Will not go back to this PO after seeing her behaviour. Shameful
Review for Stanley Road Post Office, Bootle L20... Very helpful and friendly staff... Knowledgeable, professional, approachable, and efficient. This is the only post office in Bootle that I advice people in this area to use... A real, old-school, proper, service-focused establishment. Can't recommend enough.
Kingsland High Street Post Office, London. For some reason the Post Office used Evri to send my parcel instead of their own postal service but whatever. Anyway checking the tracking number on the Evri website it says and I quote "We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day" and it has just been like this for more than two weeks. If you try to contact them (Evri) you either chat with a chatbot or with a voicebot. You have no option to talk with a real person. Taking this issue to the Post Office I am told it is out of their hands and I would need to take the issue with Evri. Such poor customer service from the Post Office and from Evri.
Excellent company with email and telephone contact with progress reports
Good service. The ladies are super friendly & good at their jobs.
I renewed my passport at Quedgeley Post Office. I was served by Dawn who was an absolute legend, she helped me with the whole process with a smile, very polite and it only took about 25 minutes. Brilliant service and highly recommended. Thank you Dawn.
Huge Thanks to Chan at the London Paddington Quay Post office. I wanted to send a parcel internationally and he was very professional and patient when I was dealing with him. He gave very good advice and was very friendly and polite. A great credit to the company! Thank you Mr Chan !
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
This profile hasn't been claimed by the business owner.
