Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Paid for 48hr tracked delivery. So far I'm up to 9 days and haven't had a tracker update since 5 days ago. Even by their own standards that is poor. Why advertise tracked delivery if you can't fulfill that.
What a bunch of scumbags Treating honest staff with contempt and prison sentences Sort their compensation out now… Total Scum
Following the closure of retail bank branches in Sidcup, a local banking hub has been set up and is operated by the Post Office. Not only are the staff very rude and unhelpful, it turns out that nothing could be paid in as their SYSTEM only allows them to accept bank pay-in slips which have a preprinted bar code. Checking with Barclays Bank and other banks, they say they have NEVER had any pay-in slips with bar codes and do not know why the banking hub is inisiting on these. Cash withdrawals are also very limited and it is better to use the ATMs in the High Street or at the supermarkets. This is typical of many SYSTEMS which obviously do not communicate with each other and even if they did, the Post Office staff said it can take up to 14 working days before bank accounts are credited by the the bank - one wonders who keeps the accrued interest for these 14 days? Either better trained staff should be employed or we will be left with ignorant, rude and unhelpful staff. Give it a miss and travel to an actual bank branch whilst there still a few open!
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Asked for a parcel, which was a 7 inch vinyl single weighing less than 1kg. to be sent 1st Class Royal Mail, which is normally around £2. Only to be charged £3.68, which I queried but was told the prices had gone up. I got home and had been charged £3.68, for Evri. And this isnt the first time this has happened.
Upon giving an internal review of the company, they are not allowed to contact you regarding a complaint as they use a third Party for such procedures. I suffer from extreme social anxiety and currently have broken ribs. on 13/05/25 I arranged a letter to be collected by the postman on 14/5/25 to be frowarded to my addressee; it was my daughters birthday. At 10.42 am 14/5, the postman totally bypassed my house and made no attempt to collect the paid for package. Several calls later I was not updated as to the status quo. Following the 17.30 cut off line I asked Someone I knew to post it for me. I have lodged a formal complaint today, but as this procedure is completed by a 3rd party, under data protection law, I have no way of Knowing what the outcome of what my complaint was,so feel the Process was a total waste of time.
Lazy Royal Mail delivery driver, didn't even attempt to deliver my parcel, just stated on the delivery email that it was handed directly to a neighbour. The neighbour being the post office. I went to go and collect my parcel only to be patronized by the bloke behind the desk who insisted that my address being different on my provisional driving license is an issue in regards to my parcel getting delivered, how? how is that an issue? I've just moved into my flat and my driving test is next month so there's no point in me changing it yet. When I asked him to elaborate on how that is an issue regarding my parcel being delivered, he proceeded to tell me that if I were to get pulled over and my address is wrong on my provisional license, I'd be in a lot of trouble. what has that got to do with me getting my parcel delivered to my address? and I'm not going to get pulled over because I cannot drive yet. it seems like they just let anyone work at a post office now, people who feel like they can give their opinion when it's unwanted and unasked for.
Unusually brief queuing time, it's usually much longer so thank heavens for Wednesdays, where do I write a review of the gregorian calendar? At the counter the teller refused to give me sixty pence in change, telling me they are not a bank. Well excuse me, there are no banks anywhere as far as I can ascertain, they are gone the way of the dodo. I hope she felt good about herself, hardly the first time she's been utterly unhelpful and my very bad for trying to break their jobsworth rules of serving their new shareholders but not the British public. Can we now disinter Maggie and string her up please?
If you could give 0, I would. Sent a tracked letter to the Caribbean on 14 April. I was advised it would take 14 days max. When I checked where it was today, guess what it's still sitting in Langley, which is some kind of distribution centre. Why is it still in the same place, one month later. Absolutely 💯 unacceptable. I've made a formal complaint....let's see what they come back with. I will never use them again. I would prefer to pay more money to FedEx and know it will get there in a reasonable amount of time.
Useless beaureacratic indifferenc i have a oroof of delivery receipt for a package delivered to a PO they deny having it PO says not our problem talk to Royal Mail Buck passers
They charge me extra £3 but they cannot explain for what
Had a very bad experience there. The Indian lady spoke to me like i was stupid. I had some questions about VAT refund and she spoke to me as if I wanted to return my products. She did not even let me finish my sentences.
Merry Hill Post Office, Wolverhampton. There is obviously some kind of criminal activity going on here. Packages addressed to me have never arrived. Lots of other people have written on Google about the same thing. Why doesn't the Post Office investigate? Do they care that this is happening?
Fulham Road (605) Post Office 605 Fulham Road, London, SW6 5UA Says it is open until 10pm on their own website. Seems staff get to pick and choose what service they provide and when they are happy to do them. I was told today Post Office counter is open from 7am until 7pm and not the hours they themselves state. Parcelforce left my parcel here rather than deliver it to my home which is what I paid for, ombudsman should take away there license. As a disabled person at least treat me like a human being!
Over the last few years I've actually had pretty good all round experiences of using Royal Mail. Every 24 hour stamped parcel in the last year has arrived the day after posting. I did in fact have a parcel from 'CEX' on a 48 hour stamp arrive the next day - exceptional. And then I had indirect dealings with 'Petersfield' post office. I sent off some application forms to join the Petersfield fishing club - and included a first class large letter stamped self addressed envelope with which the club could post my families memberships back to me. That letter was posted back to me on the 1st May. I have still not received it today - the 9th May. On the Monday of the bank holiday weekend (5th May) - the membership secretary posted a replacement, at my request. That, also, has still not arrived. I have spent over £150 on club memberships and Petersfield Post Office keep losing them. In contrast - I also sent off application forms to join the Petworth and Bognor Angling club on the same day. I have had those memberships in my possesion 11 days already. Petersfield Post Office - YOU ARE A DISGRACE, EXPECT LEGAL ACTION!
I went to my local post office to renew my driving license, thinking it would be a pop in done and I would be on my way, but was surprised to hear they don’t renew driving licenses even though when you use the website to find said post offices that renew licenses my local one appears, now I have to take up to 2 hours out of my own day using my fuel to go to a post office that is no where near me to renew my license, it’s like going to a maccies and them saying sorry if you want a Big Mac you will have to drive 2 hours away, it’s quite frankly a joke and I’m half tempted to take this further than just a bad review
Collection failed and no warning give until it was too late even to rebook for the next day. This is the third time in a row a collection has failed
Terrible service, can’t collect the item when it’s not delivered on the same day, can’t give you option to put in a safe place. Can’t get through to a human on the phone too. Joke of a company
The most miserable staff i have ever come across you would think they would have liked the business never a hello or friendly discussion no way to run a business.
I’d give 0 if I could. Waiting for delivery apparently they tried to deliver a few hours ago and my home was inaccessible!!! Funnily enough I’m on a road where NOTHING IS HAPPENING and even if you can’t walk up my driveway you can walk across either neighbours garden like they do every day they deliver post! I have been in all day. I’m absolutely fuming as I need this by tomorrow at latest. Royal Mail STILL lying it seems after all the bad publicity they still can’t be trusted.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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