I have never known anyone so arrogant…
I have never known anyone so arrogant and rude as the man with the beard as the person I had serving me today at Amesbury post office.never going in again

Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
I have never known anyone so arrogant and rude as the man with the beard as the person I had serving me today at Amesbury post office.never going in again
Absolutely unnacceptable. People be aware that they will steal from you. I decided to send a parcel at Post Office branch, paid nearly £50. They used Evri, my parcel never got delivered (it has been returned back to my address several weeks after I sent it with no explanation at all). They told me to contact Evri. So I did. Evri pushed it back to Post Office, went back to them. After long time waiting they "determined" that they are not responsible for the packages that people are sending through them, they advised me to try contacting Royal Mail. I just got robbed. Well done Post Office, I will never use your poor services again.
Feel very sad about my recent experience of the Post Office Delivery Service. In November I had a delivery of a £70 mirror. Delivery person said delivered to my safe place. I live in a gated house, parcel not delivered to a safe place but thrown over a high wall. Message sent,said it was delivered, I was home, went out and searched and found parcel thrown over wall. Polystyrene packaging broken, luckily not mirror. This week delivery person tried to put a large book through my letter box. Book left propped up against door and letter box broken. That was on Monday 27thJanuary, customer reference 59136094-PK
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Item been at the sorting office since December 31st arrived two days ago. This was a tracked item. My monthly wash tabs from 6th December and the 6th January both arrived two days ago. I also received a postcard saying a letter cannot be delivered as there wasn't the correct stamping on it. I could have paid the £1.50 online but I thought I would call at the Sorting Office to see what was going on. I got there at 10.02 a.m. and it was closed. Opening times are 8.00 to 10.00 a.m. and 4.00 until 6.00 p.m. This letter may be an envelope of rubbish for all I know. Had to go for a blood test Monday but the green sheet I needed hadn't arrived. Fortunately I found one from 6 months ago and that was acceptable as no details had changed. Forget any offers you may receive through the post. These will be past the date by the time they get to you.
Post Office letter tracking: Given Tracking Number. On entering it on website "Sorry - we don't recognise that number." When I tried phoning support, the automated voice recognition could not correctly identify letters and cut off after a few tries. Using output of a text to speech converter still mis-identified the letters.
Meopham, Kent post office is based inside the Morrisons shop and recently I’ve had problems. I went there in the afternoon and it was closed for cashing up. I went there in the evening and it was closed for staff training. It is open until 10 pm so I went back again and no one was available to do any post office work - but you can buy anything from the shop at the counter. It is not the friendliest place I’ve ever been to in my life! This is a local post office, but I really do not want to go there anymore and have to drive to Istead Rise 3 miles away to get proper service from a post office. Very upsetting and disappointing. Also recently I sent a parcel and had pre-bought the stamps for it. They weighed the parcel and told me how much it was going to be. I had enough stamps and gave her 3 and asked how much extra I had to pay. She didn’t want me to pay any extra cash because she didn’t want to do this transaction. So I had to give her another stamp for the parcel so now I paid too much instead of the exact amount with cash.
This is a review for Crown Point Parade Post Office in Upper Norwood London SE19 The Post Office - as operated here - shows just how hopeless a service it has become. Putting the dreadful Post Office scandal aside - the staff here have a strange regard of what a retail service is - and how important a speedy and efficient service is, to compete with all the options of delivery that there now are. With six customers in the queue a teller blatantly puts up her 'position closed' sign and keeps it closed while she faffs with a pile of envelopes. She defends her decision only when challenged - after it being obvious that she should have been dealing with her pile during a lull. Had she been sensitive to 'customer service' she would have apologised - and promised to "be with you shortly". It was the time of day when the queue fluctuates to enable queuing customers to be served quickly. Hopeless. Her colleague in the next window was dealing with a customer with a protracted query - and hadn't a clue as to what a sense of urgency and efficiency are. Some customers have to queue unnecessarily because the PO has agreed to print return labels for some online traders, like Music Magpie. You can't print them at home and just drop it in a post box - you have to queue at this hopeless PO. Why did they agree to this? It's decisions like this - and the poor time management of the staff - oblivious to being a 'service' (they're doing you a favour!) - that is enabling a Czech millionaire to pick up the organisation for a song. Have no fear - the new owner will have to make the PO more streamlined and with AI the jobs at Upper Norwood will disappear. Time stands still - stationary - in Upper Norwood PO - it's written on their frontage sign! For years the spelling has been wrong - they mean 'stationery' - as in 'stationers' who sell office requirements! They can't even spell what their main retail proposition is! However 'stationary' as in a non-moving queue is a more appropriate description of the service you'll get! They will only get further business from me as an absolute last final desperate resort. The printer of their signage must have been perspicacious! I am certain others have resolved to make this their last resort post office.
Ordered an item it was shipped by Parcelforce! They left a card! No tracking number and no information about where it was left! Incompetence at its finest! No wonder the post office gets slated! I now have to try and find which house it was left at!
My local post office in Gillingham Dorset have the best staff who are friendly and go out of their way to help you always a pleasure to go in there .
Ordered a package and it was sent though merry hill post office on the 09/01/25. It hasn’t left the post office. There is something seriously wrong with this post office. The package was sent though international tracked and signed and it’s still there. Can’t get through by calling the phone number as you just get through to the uk postal service. Have emailed and eventually someone got back to me saying I cannot claim anything back for 20 working days. This is a joke!!
They lost my parcel which was sent tracked and signed for, I knew exactly which Delivery Office it was at before the lost it, contacted their useless Customer Services no joy so tried their resolution offices no joy, accidentally contacted their appeals office and basically got told off.
Waiting for a parcel said they tried to deliver it at 10 o’clock today. I have a ring doorbell. No one came to the door. I have cameras on the outside of my house which I watched the van drive past on the app. It says try to deliver no one in. They didn’t even put a red card through complete bullshit post office not fit for purpose.
This place is terrible, they are thief's. A package was taken in today for 48-tracked and they up it to 48-signed. They do this all the time try to jack up the service cost, shame my wife did not spot it and I'm £1.40 out of pocket. This is not the first time but one of many
I paid £8.35 for special next day delivery guaranteed by 1.00pm for a letter to be delivered a matter of 3 miles down the road. The letter was taken to the main post office. 2 days later still waiting for the letter to be delivered. Apparently, the word 'item retention' was reason provided by the tracking system. Recipient was home all day to accept the letter - rubbish service from The Post Office . No attempt was made to deliver the letter. Will never trust them with an important letter again and will be making a claim to get the money back.
5 1st stamps over £8 what a RIP OFF
Helpful staff Lynette,Sandra,liz,Tina and Mark go above and beyond to make sure that you know how things work and know what is the right you have the right information on what you want to do. It's great to be able to to banking there to. I use it twice a week Louise Dunn
Ringwood Post Office - Hampshire. trade as LUNNS stationery. Arrived at the door at exactly 3.57 - the lady was standing at the door locking it and turning the Closed sign, I said through the glass - please can you take this It is already pre-paid so it will take a minute. She said sorry CLOSED pointed at the sign she had turned over just seconds before and turned her back on me. Thanks to this wonderful shop assistant I had to drive 10 miles to Bournemouth instead. Awful service, terrible attitude and will never be going back - and I am sure they will be first to moan about the " high street dying" 1 minute of her time cost 10 miles - appalling attitude and service and she was even closing early not at 4 pm. Are post offices even supposed to close at 4 pm !
I visited the Withington Post Office, 15 Egerton Cresent M20 4PL at 17.00 on 21/01/2025. I was there to pick up a parcel from DPD and deposit a parcel. Unfortunately the service I expected was hopeless! There was one female customer lady infront of me awaiting service. I could see three people behind counters busy counting stuff and we, the customers were ignored. They probably wanting a quick getway at close time at 17.30! and seemed counting money with their heads down. Seems they do not care! I waited patiently to be called . No reponse. I shouted 'anyone free to serve?' No response .A person behind counter looked up and gave a stare! But what a stare! Another five minutes before a counter staff announced 'next please'! Really a shocking service from the Post Office. Not welcomed at all! Being waited for ages when I think internal work should wait before serving customers.I have worked in retail and this is not what good service looks like. They are Awful to watch at Withington Post Office when they ignore you! really Bad! Post Office -sort these lot out please!
Went to the PO to return a parcel. The parcel had the return label on it. It was not stuck in , so as I handed it over, I said to the young man at the Dovehouse PO Solihull, let me stick it properly.He said , he would do it. I took receipt and left The same parcel was delivered to me the next morning minus the label It took me 2 journeys, to finally get another label and send it off. No manager to complain to , as he’s on leave for 2 weeks! No one seemed to care. When I finally met the young man , and asked , why ? His reply was , sometimes the label comes off? Why is correctvtraining not given for long enough to , so the service is professional.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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