Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
3rd time in last 2 weeks that book delivery has been left at student halls down the road instead of my address, just laziness by driver who just dumps everything there instead of address on packet, sooner company sold the better,
We are now get repercussion for complaining and making it very awkward to get our post in Glasgow. It feels like we are being punished for complaining. Just a book that would fit in letterbox they are saying no one at home again even though we are home.
I bought a One 4 All gift card for Xmas to send to my sister. The receipt states that "this card can now be used". The card did not work, she tried in 3 stores and online but it was defective. I should have known better as this happened before, but I did not know that cards are irresponsibly sold with the full knowledge they are defective. I used the contact number to complain and ask for a refund. It is incomprehensible that I was told that there is a fee of £7 for a refund. I said I would complain to the financial ombudsman and was then advised that the fee would be waived. I now have a form online, I only hope it works. It is a poor service and all you get is hassle.
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Lovely friendly staff in Llandyrnog post office which has recently re-opened after refurbishment. So useful for banking now that the bank has closed most of the local branches.
Redditch Post office Alcester St Redditch. Today, Saturday 18th Jan, 2025 Rob served me and shared information to send my parcel the best way to the USA. He is always so very helpful and really knows his job. He takes the time to give the name of the carrier, and estimated time of arrival. He answers any questions I might have. I have problems with my vision and he is very kind and caring. He makes going into the Post Office a very pleasant experience. Thank you! Delia Freeman.
Sent a birthday present for my nephew 1st Class signed for. Advertised as 1-2 days, when it didn't arrive in time for his birthday, 4 days later, I phoned the post office to be told it could take up to 15 days and, that if it hadn't arrived by then, I could make a claim. It didn't arrive, I put in a complaint and was given a link to the claim form. After 3 attempts to complete the form, all due to the recapture 'I am not a robot' not working, I gave up. The post office's response to me was that 'signed for' is not a trackable service. They basically put the blame on me for using a cheaper service than one that is fully tracked. The fact that I paid them for a service they're incompetent to deliver, isn't apparently the issue. Their response was almost resigned to the fact that mail goes missing regularly and they don't have control of the situation. The tracking still says "We've got it" and they certainly have, they stole the gift I sent and the postage value.
recently friday 17th jan ordered some items online from london. gauranteed next day delivery. i received a e mail from royal mail saying before 1pm saturday 8th jan but no sign of it. i stayed in all day sign for it but no show. tracking does not work. tried to contact them by phone, they give wrong phone number. trid to e mail them but dont let you. this is a company on its knees. i can only try to obtain recompence from sender.
I was waiting for a important document from burnley recorded delivery the van turned up parked outside my home and drove off they did not attempted to deliver my recorded delivery I waited all day for this letter. I couldn't believe when I looked a the reviews on trustpilot how poor the post office is 1.7 out of 5 it's a disgrace
Worst post office for service queues no staff
Arranged travel insurance through the post office, but was unable to access any of the documents. I used a new email address, but when trying to register, it said I already had an account. When I tried the forgot password, it said my account couldn't be found. When I logged in with my old email address, my new policy wasn't visible. Their computer systems seem to be incapable of believing someone may change email address. Registration will not be possible if you have previously created an account with a different email address, and I suspect it is not possible to change your email address on an existing account. The result is post office will allow you to take out and charge you for a policy if you have changed your email address, but not allow you to access any details of it. I called customer service who said my documents could be posted which may take 7 days, but I was leaving in 2 days. I was told my issue would be forward to the technical support team and I should hear back within 24-48 hours. It is now 7 days later, nearly the end of my holiday, and I have heard nothing.
Parcel delivered to Post Office branch for collection using Royal Mail tracked 24hr service has gone missing Royal Mail customer service agent told me it's not their issue as they have proof of delivery scans and Post Office agent told me it's a Royal Mail issue. So getting nowhere with finding parcel and waiting for response to complaints and claims submitted
LLANDYRNOG COMMUNITY SHOP & POST OFFICE Ist class service and the Post Office counter , service with a smile and helpful . 5*
If I could give zero stars, I would! Took out an ISA and transferred monies in from a bank account. This is a flexible ISA incidentally so you can draw out money at any time it says. That is until you transfer money in. They then suddenly require a copy bank statement posted to them, before you can withdraw - how antiquated. This was sent and approved, and full access given for a few hours. Then someone at the Post Office decided the statement wasn't enough, and asked me to either post or send a secure email of my passport. I replied and said I'd go the secure email route to speed the process up, to which they replied that service isn't available - post it! Delay, delay, delay! It's my money Post Office! I need to return some cash back to the account it came from, absolutely no risk of fraud or money laundering. Absolutely useless Customer Service!
I had ordered perfume for a Christmas present. Royal Mail tried delivering it to my home address but I wasn’t home so had it redelivered to post office in Ashford. I have full evidence that someone has signed for it. When I went into the store they couldn’t find my parcel and had lost it!! Coincidence that it’s Christmas time and someone has signed for it. Clearly taken it for themselves.
More than 3 months on and I'm still chasing the post office complaints team regarding a lost item due to being mis-sold a delivery service by a local post office branch manager. I was sold a service by a branch manager of my local post office, but for an unknown reason she didn't realise or was made aware that the service she sold me did NOT deliver to PO BOXES in the UK. As a result of this, my item mysteriously vanished and I was left trying to contact the courier and the post office. I filled out the relevant online form on the post offices website and had a reply in the 14 days as stated. Frustratingly, it was email tennis without the ability to actually speak to the complaints handler. Despite explaining every detail regarding the missing item and proving fault with the post offices branch manager, the complaints handler tried to pass off the blame onto the courier and then sent me an email stating that my complaint was now resolved! I sent a further 4 emails and surprise surprise, no response. Once again I had to fill out the online form to escalate my complaint, a further period of waiting "Sarah" emailed me back. Again I had to go through the whole story and why I was complaining, we exchanged a handful of emails until she asked me to provide proof of postage along with a receipt for the item sent, I did this immediately and just like that, she disappeared and was unreachable despite a number of emails being sent to her. This is disgusting behaviour and completely unprofessional. It's been a number of months since this happened and I get the feeling that as you cannot speak directly to a human at the Post Office complaints team, they can happily sit and delete your emails at their convenience. I am left with no choice but to escalate my case with an outside organisation.
I had a small leather holdall stolen with £260 worth of items & cash, from the desk you use to fill in forms, etc. The police said it was under the Theft Act 1968. I have the date and time - 45 minutes before they close. CCTV is obligated to be used to identify the filthy thieve under the Data Protection Act. You cannot talk to P.O. Ltd. The staff said nothing was handed in. The best you can do is whatsapp. The cost goes up and the service goes down. It's a grotesque organisation with zero accountability.
I have been discriminated against in my local branch and I have tried even number either from their own website or from the alternated service which makes no sense there is not 1 person who can answer calls it's all done online even their complaints number is then directing people to make complaints . Bs . I have a life long nerodevelopmentral disorder which has many problems related and my local post office refused to allow me to swop change in pound coins for a note which I was told no even tho my letter asks for reasonable adjustments to he made in universal services with discrimination. And doesn't impact negativity on my life or wellbeing which it has and now I am taking legal action .
I had the delightful pleasure of speaking to Jonathan at the Leeds Market Post Office when trying to buy some Swedish Krona. What an absolute legend, massively helpful from start to finish. Customer service seems to be a dying art these days, this guy needs a promotion and a pay rise…10/10.
Post Office at 82 Bradwell Rd., Bradville, Milton Keynes I’d just like to say how very impressed I have been with the help given and patience shown by the staff at this post office, especially over an error I made with the address when using EVRI to forward my parcel. Very friendly and understanding. At another time, when their scanner was malfunctioning, the young man promised to keep trying and had indeed managed to get the label printed by the time I returned.
College st post office long Eaton deserve a special mention. Take rudeness to a new level. Extremely poor customer service skills. Gave 2 stars because they were open when they said they would be and there is one member of staff who is friendly and polite. Sadly not their day in today.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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