Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Lost my daughters present this company is now as bad as all the other privatised company's Full of thieves they take your money and just screw you over Trying to get in contact with them is pointless thieving cowards can take your money but they won't talk to you
The service is really bad, but the working people still try their best there.
Bakewell post office - terrible service with v long queues and only one person on the counter. This is the second time I have been in this week and the same each time. Other people were complaining. Did not stay as there were at least 10 people in front of me. Will go to Buxton High St PO where they are very good.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We are a business in a rural coastal location. Our business post should be collected every week day and Saturday. We never have a collection/delivery on a Monday and for 2 days now (Thursday and Friday) no-one has been. Then when we have a visit, it is around 4pm and the amount of post is crazy where it has obviously been stashed. The only time I seem to be able to guarantee a collection/delivery is if I arrange a Post Office collection from an online purchase. We would love to use 1st class postage for a First Class service. Sadly this hasn't happened in a very long time.
Posted a birthday card in Harwich to Wivenhoe, no more than 8 miles away, taken 11 days to get there, I could have walked there backwards quicker! The post office is a total disgrace and not fit for purpose. This is after myself and all the neighbours in my road having to collect our own post from the sorting for 8 weeks every day over the summer because the incompident manager could not sort his staff's holiday cover .
About Starch Green Post Office. AVOID this place if you can for any kind of postal service, it's just not worth it. One employee is kind and helpful, but the othet one is simply rude as **** and will just mess up your day with his behavior. Not expecting flowers or anything, but he was agressive in his behavior and just plain rude when I was simply collecting a parcel today. Looking at Google Reviews this place has 2.2 average rating of 5 and I can understand why. The man barks at you, is rude to your face, then speaks in a non-English language assuming one doesn't understand the rude things he's saying to the other person. Walk an extra 200 meters and get services somewhere else - you 100% won't regret it. One day this guy gets fired or gets in trouble for his horrible behavior.
its xmas so at Yeovil post office they have 2 tills open AND 2 SHUT . So guess what you have a long queue of mainly elderly and disabled (me) people who wonder why ? ITS ALL ABOUT PROFIT AND NOTHING ABOUT SERVICE . Tell me Yeovil Post Office why is this? Why do you treat your customers with such direspect and distain ? Why cant you provide a decent service even at xmas ?
Very bad attitude in the New Ash Green (Longfield Branch), no respect to closing time, inconviance to customers of the post office because they can do so! No audits or questioning; shame on Morrison and the post office to engage with such individuals!
Sent two birthday cards same size at same time. One delivered, one had to pay extra. The price to post is ridiculous now. Not sending anything first class ever again. And won't send much of anything.
recently had a parcel dropped off for collection, marked as delivered and then when i went to collect it, gone... like it never existed. Like your one purpose as a business is the handling of mail and cant even do that !
I have recently had two very bad experiences in Post Offices attached to shops. One attached to the Spar shop in Calver, Derbyshire (Whites). The person on the Post Office counter told me that any cards I posted to Germany and Malta would not arrive for Christmas - the date was the 2nd December !! I have posted cards to these countries for decades, I have never been told to not bother posting them before! I kept the ones for Malta back, but sent the one to Germany. I have a feeling she put a second class stamp on this card, but I cant prove that. She also told me my USA card wouldnt arrive for Christmas either, also appeared to put a second class stamp on. I have since checked this information and found it to be incorrect, I could have posted the cards, they will get there. I cant believe I trusted this person and now have not sent cards to my family and suspect my other cards will not arrive because she put too low postage on them. Why should I be checking her work? Why does this shop bother to have a post office? They just dont care!! The other Post Office was at Park Head, Sheffield. I sent a small package to Malta, in September. It cost me £15, I didnt question what he did with it, I should have, because he didnt attach a customs document. As a result the package is stuck at the customs office in Malta, they wont release it until a customs document is taken there. Royal Mail wont refund me because according to them it is delivered, they also say what the Post Office did is no concern of theirs. Another example of incompetence at post office counters in shops where the duty to supply a good service is just not there. I am furious and can do nothing.
Local post office serving a council estate - Cottingley Vale, Leeds. This is a pharmacy which also operates as a post office. Over the years there have been several problems with its post office service. The post box was blocked during the covid pandemic and has never been unblocked. The counter service will close in January. In the meantime the staff have effectively withdrawn all postal services by refusing to process parcel deliveries. A sign on the weighing scales states the scales are out of order and the employee I spoke to said the scales would not be repaired before January. Meaning all Christmas parcel post cannot be sent from the local post office. I am sure the scales could easily be replaced but the staff can't be bothered to deal with the Christmas parcel post. The service should be nationalised again. It's become a sick joke.
Went to local village PO counter yesterday to post a present to friends who live near Alford in Aberdeenshire. I knew it would be expensive i.e. not much change from £20. But then i was told…with that post code…. There is no guarantee of delivery OR of contents! I asked the man to repeat what he’d said. I had heard correctly? Recipients post code is 2 to 3 miles outside of Alford (25ish miles west of Aberdeen) a farm community just off a normal highway… with 4 houses. Not in the islands nor a remote mountain. I left the PO with my parcel. Contacted DPD, they’ll collected the parcel today, and it’s fully guaranteed for delivery and contents and cheaper than PO on a 2 day collect / delivery cycle. I’ve told the recipients it’s enroute. My experience says it all…. No wonder we all support Sir Alan bates!!
It's Monday 9 Dec and item not arrived. I call PO and they said after 10 days we cannot do anything but you can make a claim. That's not the point. All other gifts arrived except my grandsons 4th birthday gift. Very odd. I know it's Xmas and someone desperate for gifts for their family so they are covering for their staff. My family was waiting for it but no one rang the door bell only later found the little red slip. The PO encourages us to use their services and we hand over our packages trusting them to deliver safely.
Extremely Frustrating Experience with Capital One from 50 days Dear Capital One Customer Service Team, I am writing to formally escalate my concerns regarding the recent issues I have experienced with my balance transfer attempts involving my Capital One (Post Office MasterCard) account. Background First Balance Transfer – October 2024: On 24th October 2024, I initiated a balance transfer of £742.78 from my HSBC card to my Capital One card. The transfer was reversed without any communication or notification from Capital One. Despite the reversal, Capital One failed to notify me of the transaction failure or provide reasons, leaving me unaware of the issue. Second Balance Transfer – November 2024: On 26th November 2024, I initiated another balance transfer for the same Capital One card. As of 4th December 2024, the balance transfer still appears as "pending" in my Capital One account, despite HSBC confirming that the transaction was successful. Due to these issues, I had to spend an entire day contacting both HSBC and Capital One customer service multiple times to resolve the problem. Below is a summary of the calls made on 4th December 2024: To Capital One: 7:21 AM for 4 minutes 10:00 AM for 27 minutes 11:23 AM for 26 minutes 12:38 PM for 57 minutes To HSBC: 8:01 AM for 3 minutes 8:05 AM for 8 minutes 8:34 AM for 2 minutes 8:41 AM for 4 minutes 8:48 AM for 2 minutes 10:37 AM for 40 minutes 11:52 AM for 41 minutes 1:49 PM for 26 minutes 2:53 PM for 10 minutes 3:08 PM for 2 minutes 3:45 PM for 2 minutes 4:12 PM for 1 minute 4:19 PM for 31 minutes This does not include the additional calls my husband made to assist with resolving the matter, nor the stress and disruption to our work and vacation. Key Concerns Lack of Communication: Why was I not notified when the October balance transfer failed? Why was no reason provided for the failure? If transaction issues occurred due to Capital One’s systems, it is your responsibility to inform customers. For the November transfer, there has been no proactive communication from Capital One regarding the delay in processing the funds. Delays in Processing: The second balance transfer has been pending for over 8 days. Capital One’s systems have not credited the funds, despite HSBC showing the transaction as successful. Your customer service representatives gave conflicting responses, suggesting I should contact HSBC for fund tracking or request manual credit. These responses only added to the confusion. Customer Service Challenges: On 4th December, I spent several hours on the phone with both HSBC and Capital One, making multiple calls to resolve the matter. This has caused undue stress, disrupted my personal and professional life, and wasted my time. The responses from Capital One’s customer service were unhelpful and lacked clarity, compounding my frustration. Financial and Emotional Impact: Both HSBC and Capital One have generated statements with minimum payments due. This situation forces me to manage funds for two cards, causing unnecessary financial strain. The stress, inconvenience, and disruption caused by this avoidable issue have significantly impacted me and my family. Resolution Requested A detailed explanation for: The failure of the October balance transfer and the lack of communication about it. The delay in processing the November balance transfer and why the funds have not yet been credited. Immediate action to ensure that the November balance transfer is credited to my Capital One account without further delay. Compensation for: The stress, inconvenience, and disruption caused by Capital One’s lack of communication and delayed processing. The significant time lost on prolonged calls to resolve this matter. Assurance that Capital One will implement better communication practices to promptly notify customers about transaction issues in the future. Attachments I have included the following documents for reference: Proof of calls made to your customer service on 4th December 2024. Statements from both HSBC and Capital One reflecting the current status of the balance transfer. This situation has been deeply distressing and entirely avoidable with proper communication and prompt processing. I urge you to address this matter urgently and provide a resolution along with appropriate compensation for the inconvenience caused. Yours sincerely, Mrs. Sai Roopa Mulakala +44 07492948454 Date of experience: 26 October 2024
Shame I can't give 0 stars
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
This profile hasn't been claimed by the business owner.
