Prompt & Polite
Antia was very prompt with helping to arrange an extra set of keys of the flat. Thankyou

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Antia was very prompt with helping to arrange an extra set of keys of the flat. Thankyou
Simple training and email system that works and is monitored one person cannot do it all.
I just want to say fantastic customer service from Jorja Macdonald at prime property. I noticed a issue with external gates in our property and reported it to her. In less then 24 hours she sent out contractors and had it fixed. Always helpful with a friendly and polite manner.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Thus review is regarding a water leak in the floor above which had resulted in heavy staining on my ceiling. Hannah Grey from Prime was helpful in sourcing and contacting a person who would assess the damage and paint the ceiling. Her responses were slow at times, but she was quick to find an alternative after the first guy kept postponing the date and ignoring my messages. Overall good experience and end result.
Natalie Josephides really came through and helped to get my issue resolved quickly and on time. i was really impressed. keep up the good work.
Gilly Hollis promptly arranged a clean up of the front of the block.
Prime properties were very quick and helpful, when sorting out a smell problem in my flat. Brooke in particular was excellent.
I send an email to Prime management team and the response was so quick and Karen was so helpful to sort out my issue. I spoke to her through the phone and she explained very quick and easily understanding.
Our new agent Fiona is a pleasure to work with and has gone above and beyond to help us. We have a far from run-of-the-mill property which Fiona took on a few months before our year end. It was a baptism of fire but she hit the ground running and it doing a marvellous job!
I had a very positive experience recently with Prime Management’s property manager Sarah-Jane Cope. On Sunday 23 Feb. both my bath and toilet started to bubble up and rumblings could be heard coming from underneath the bath. The toilet filled up with water and try as I might I couldn’t get the water to go down as the toilet was blocked. I was at my wits end as I had had a terrible incident a few years ago when I came home from work to find that the toilet and bath had overflowed into my bathroom and passageway bringing with them, the contents of the neighbours flats above me. (I’m on the ground floor.) I was terrified that the same was happening again. Luckily this was a Sunday, I was in and could take action. I called Prime’s number in the hope that someone would pick up. The phone was answered promptly by Sarah-Jane Cope, Property Manager. After I explained what was happening, she took prompt action. Within an hour, a plumber arrived and the outside drain was being investigated as well as my toilet and bath. Sarah-Jane’s prompt action put me at ease. I can’t thank her enough for her prompt action. She was very calm, recognised I was distressed, treated me with the greatest respect and dealt with the matter immediately. Thank you very much Sarah-Jane.
I needed the assistance of Prime Management recently and found them very helpful and prompt in their response time.
Thank you Karis for always answering my queries related to the property so promptly and efficiently. I really appreciate your friendly and kind responses in timely manner.
I called with an emergency where the lock on the front door had come off and we were unable to leave the building. Brooke Stunt attended to the matter speedily and arranged for a locksmith to arrive in less than 2 hours. I really valued the quick response by her given the urgency of the situation. Many thanks!
This review focuses on Prime's legal section and in particular on Aisha Rasool. As a Director of a residential block's management committee I was recently required to sign an important document relating to one of the flats. Firstly Aisha was very helpful in clarifying the import of the document in question and subsequently in making the time-sensitive arrangements to get the document signed by myself and by one other director. Unfortunately, it transpired that my local sorting office was experiencing significant difficulties owing to sickness, so that Aisha's careful arrangement to get the document to me along with a second stamped envelope for me to forward the document to my colleague was undermined as the item was delayed by a good two weeks. When it arrived I had to pay the postage to forward the document as the delay had been so long that the SAE from Aisha was no longer valid. I paid anew and the signed document was back with Prime in a day or so, both of us Directors have now been reimbursed for our expenditure. Thank you, Aisha, for your patient management of this disrupted operation.
My experience with Jacqueline Kabeya vas very professionally and efficient. Credit to the company!
This is based only on my interaction with Anita from the Administration department. My call was returned after I left a voicemail message requesting a replacement key for the front door. Anita took my order and swiftly dispatched the key in the post. I received the key the following day. Anita was patient on the phone and called back when the call dropped due to a poor signal. I also received an email checking if I had received the key. Thanks, Anita. J
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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