Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
I deal with a lot of management companies as a conveyancer not all of whom are easy to deal with and often charge huge fees for little work However this company has proved to be the exception and I wish there were more companies who adopted their honest and constructive approach A big thankyou as well to Meeka Robinson of that company
Bow Burden was absolutely amazing and prompt with my enquiry.
Callis Grant resolved my issue with professionalism and pragmatism.
Paige Kearton has been really helpful. Thanks for everything.
Very responsive and managed the issue of a blocked drain to whole block and got it resolved with competent contractors on site quickly who were dealt with the issue and kept residents fully imformed
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Jessica Gibson was very quick and efficient, good work.
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
There are not stars low enough to rate this company. They are not even a 1 star. Absolutely APPALLING service. Took our money and did NOTHING. Kept shifting staff around - so that a new person was always taking over our account. Hardly any site visits. Ver negative responses from staff when we contacted them. I cannot stress enough that if you are thinking of using them, DON'T.
A special mention to Jodie Williamson at Prime Property Management. Jodie has been very understanding and prompt in responding to concerns that I have recently had to report. She has kept me informed re what's being done, so I'm confident my issue will be resolved in a timely fashion.
I would like to mention BECCA SMITH. When my gas engineer received a parking fine for visiting my property for annual gas inspection, BECCA SMITH immediately understood the issue and moved swiftly and decisively to have the charged waived since this was a trade visit. It took me 1 email only and quick resolution. Her exchanges with me, but also polite, professional and courteous.
I would like to give a special mention to Gilly Hollis of Prime Property Management. Gilly has always been very courteous and helpful in responding to all my queries. She is very attentive, has great communication skills and always looks for solutions . Alex
I've been working with our new managing agent, Fiona Minnett, for the past six months, and it's been a very positive experience. She is approachable, efficient, and always willing to help—qualities that make a real difference in the day-to-day running of our block. As a director of the freehold company, I’ve found that her proactive and responsive approach has made my role much easier.
Excellent Project Management and Expertise at Sarda House by Prime I am delighted to leave a review for the exceptional project management received, specifically from Leigh Parker within the Major Works department. While our project at Sarda House had been ongoing with various challenges, Leigh Parker's engagement truly marked a turning point. Right from the moment Leigh stepped in, their positive impact was super clear! They brought a much-needed sense of calm and showed off some serious expertise, pulling all the project pieces together and getting us smoothly to the finish line. The effort Leigh Parker put into sorting out all the little issues and keeping us on track? Totally obvious and so, so appreciated. Beyond their professional competence, we also built a fantastic rapport, which made the entire process much more manageable and pleasant. Highly recommend Leigh Parker and the Major Works department for their dedication and effective project delivery!
We have had an extremely poor experience with Prime Property Management. Our property has suffered from major leaks and flooding—not once but twice in the past year. Despite the seriousness of the situation, including the tenant being forced to vacate and stay in alternative accommodation, building management have consistently failed to take responsibility or provide clear answers. Even more frustrating, we have been asking them for over a month to share the email correspondence they claim to have sent to the insurers to progress our claim. We even copied the Managing Director of the company into the email chain, and yet there has still been no movement whatsoever. To date, they have not provided any evidence, updates, or meaningful support. Communication is slow, dismissive, and lacking in any sense of urgency or accountability. Overall, this has caused significant stress, inconvenience, and financial impact, and we would strongly caution other leaseholders or landlords about engaging with this company.
Bow Burden is very professional and helpful. Good to have her handling our enquiries.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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