Prime - super helpful
Im selling my flat and needed some legal documents that were dated in the past, Stacey Hope was super helpful in getting it for me.

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Im selling my flat and needed some legal documents that were dated in the past, Stacey Hope was super helpful in getting it for me.
Having made an enquiry to obtain a sellers pack and paid the required fee for a 15 day turn around I was contacted by Jessica Gibson - Legal Secretary at at Prime who said she would be preparing the pack for me to send to my buyers solicitors and recommended that as the property was Freehold the short pack FME1 would be more suitable and quicker to produce. I thanked her for her advice and requested the FME1 which i was pleased to receive in just 9 days compared to the advised 15 days. Many thanks Jessica for your advice and speed of delivery. David T
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Shout out to Meeka Robinson she listened to me and as promised she got all information over to my solicitor which hopefully means that I can arrange exchange and completion very soon
Recently I was in contact with Stacy Hope and she was very helpful in assisting me in finalizing the post completion process she clearly communicated what was needed and was professional through-out the way. Her assistance and proactive approach help us immensely in finalizing the registration process without any delays. Cheers to Stacy!!!
Sarah was really helpful and calming about my issue with water leak late in the evening. She looked at other possible affected flats in my block and arranged an emergency plumber for the next morning. Reassuring.
Recently improved experience that I think deserves mention, particularly from Amy-Rose.
Absolutely farcical management of my building. Prime property management were the managers of my building within the home builders ten year warranty. During that time period a catastrophic defect with the roof was discovered, Prime did absolutely nothing to get the issue resolved. The warranty has now lapsed and the leaseholders of the block are now footing the £600 000 plus bill for the repairs. I cannot believe the situation that Prime property management have created for our building and the residents within it.
We would like to raise an urgent concern regarding the increasing number of missing deliveries in our building, particularly at Flanders Court in Watford. This is not an isolated issue, it has happened to us personally on four separate occasions, even while we were at home at the time of delivery. Despite multiple CCTV cameras being installed throughout the building, it appears that management has not taken the necessary steps to review footage or conduct any internal investigation. The lack of action and communication from management is deeply disappointing. Although a police report has been filed, the police have indicated that they will not intervene, advising instead that we contact the courier companies directly. This leaves us with little protection or support, and raises serious concerns about the security and accountability within the building. We ask what can be done next? Is this truly the extent of the measures in place to protect residents and their property?
Prime made the conveyancing process on the sale of my flat straightforward. Responses were speedy and detailed. Thanks Bow!
As Landlords of an Exchange Apartment in Connnections and recent tenancy change after many years, we had questions regards parking permits, communal entrance/post box keys, bin access, etc. All expertly answered by Becca in a timely and professional manner. Very approachable and pleasant to deal with!
I recieved great service with quick responses
Our property manager Fiona Minnet is great . She is responsive and efficient whilst also being friendly and helpful. She is a real asset to Prime.
Becca Smith has been acting very diligently and with a high level of professionalism in communicating with leaseholders/residents in our block, and has a very good manner in the way she conducts business. Well done! Good to see someone going over and beyond her call of duty.
Tierney Elkins has been great in assisting the residents of my development. Tierney responds in a timely manner and always provides solutions and suggested pathways to solving problems. A five star performance, thank you Tierney.
We recently got issued a Penalty Charge Notice for not registering a vehicle in time and expected to have to jump through hoops and wait ages to perhaps get it cancelled. Karis picked up my query immediately and took care of the issue swiftly and professionally. It's rare these days not to have to chase for basic responses and updates, so we really appreciated Karis's initiative and efficiency: thank you!
After a rather mixed experience in 2024, I recently asked for some new keys to be made. Amy-Rose was very attentive, replying the same day and getting the keys sent out the day after. I have to say that this has changed my whole impression of Prime which is why I am giving them and her five stars.
I found Bow Burden of Prime to be incredibly helpful and efficient.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
This profile hasn't been claimed by the business owner.