Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Thanks to the tremendous work of Molly and Jade in conducting our RTM against Eagerstates Ltd. (by no means a straightforward task) we have now finally won the battle and Prime will take over management of our site in June. Excellent work ladies, many thanks.
I have recently notified Prime Property of couple of issues and each time Becca Smith has responded quickly and resolved the issues. Very efficient and professional service, really appreciated, thank you.
After having been disappointed initially with the service we received, since Fiona Minnett has taken over our account, the service levels have improved a lot and we are starting to see issues being resolved. there is still plenty to do!! Thanks Fiona.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Prompt response from Bow Burden when dealing with a sale for my client which helps keep the transaction moving along. We deal with lots of companies and it's refreshing to find a company that responds and has real people you can actually speak to.
Devastating, appalling experience with Prime - I don’t want anyone to go through what we currently are. PLEASE BE AWARE if they manage your building!! On the 31st April they did a “bike audit” within our block and we had absolutely no communication about it. Afterwards we found a tiny sign (in a part of the building we don’t use!) indicating that if you don’t have a red tag on your bike it will be removed. Our bikes were locked up in the correct place and on a bike rack. They cut through our locks (a huge amount of destroyed locks are still on the garage floor!!!) and left some wheels hanging on the rack. They took the bikes that were in the correct place and left all the bikes that were under the stairs and simply just stacked on top of each other. It doesn’t make any sense!!! The communication from the start with prime and ongoing has been lie after lie. Miscommunication and further lies. We eventually got our bikes back nearly two weeks later and I was absolutely devastated to find my bike in particular has been badly damaged (the whole of the paintwork has been stripped in places following poor handling). This bike holds high sentimental value and to say I am upset is an understatement. I have sent them images showing the damage to my bike. They requested pre removal images from the waste removal company and even though it’s a poor image can see clear damage has taken place. They have taken zero responsibility for this, they didn’t send adequate communication to our letting agents or our contacts for what goes on in the building and simply said “we contacted your landlord”. Our landlord doesn’t even live in the county and all information needs to go through our agents and property managers which they have the contact for. They lied and said they didn’t. None of them were contacted. Our contact manager asked for the complaints procedure over a week ago and has heard nothing. The treatment we have received from them has been utterly appalling. Many people in the building have been affected - there were a family crying after discovering all of their bikes had been taken. It’s been a shameful process. They do not care about the individuals living in the building and there are many issues that actually need addressing in the block such as the broken main front door that is continually open to the public that they choose to ignore. Please be aware and keep note of your correspondence with them - we are having to escalate this and seek legal advice. * Update 27/05/25 I see that your response below doesn't take any accountability for the damage that was done to my bike or the fact that Prime specifically said to me (in emails) that if it is discovered that the damage happened to my bike whilst in your hands they would cover the costs of the damage to my bike. Evidence has been provided and Prime has backtracked on their promise. Yet again. Clearly, there wasn't a proper audit of the contacts because Prime has both our letting agents and property manager's details, and neither was contacted. Prime only contacted our landlord who is overseas. Many other residents are also going through this so again it is clear proper communication was not applied to this situation. Regardless of this Prime said they would cover the damage to my bike if they found it had happened during this process and now they have backtracked. You have changed the narrative to protect yourselves and have absolutely no regard for the individuals living in the building. Thankfully we have all the emails and we will not allow Prime to gaslight us. We have made a complaint and are going through the complaints procedure. Today we received a reply from one of the individuals that we spoke to at the very beginning of this which is obviously bizarre but not surprising... We have replied to say we expect a neutral party (the head of the complaints department) to investigate this for obvious reasons. It ridiculous. Your reply is generic and I can see it's been used before in a similar way. And the irony of this is that you mentioned it was the unused bikes that were causing the problem and would be removed... you didn't touch the used bikes that are just on the ground and under the stairs. Instead you took the bikes that were being actively used and locked away in the correct place. We expect to be compensated for the damage to my bike and failing to do so will result is us taking legal action.
My site has recently transferred to Prime. Our property manager, Jodie, and her colleague, Liam, have both been great in onboarding us during a busy period. They've both attended site, supported with drafting the budget & issuing service charge demands, and been proactive in managing the site.
Just wanted to thatnk Becca Smith for her prompt and very helpful reply to my recent query - not just the usual standard form of words. Becca also went beyond in passing on another query for which I now have a satisfactory response. All much appreciated.
Jodie Williamson, Junior Property Manager, efficiently and speedily dealt with an aerial replacement issue in my flat. Communication was superb . I have confidence in her skills and abilities to do her job to a high professional level. Many thanks
As a resident of a property managed by Prime, I had an emergency request which involved some lost security fobs. These were vital for me to gain access into the grounds of my own property. After contacting Prime ASAP to notify them of my issue, Amey-Rose swiftly acknowledged the importance of an emergency replace and to the task into her own hands. Within no time I had received new security foband a spare incase I unfortunately have this problem again. Would like to thank Amy-Rose for her speedy response to get the new security fobs out to me.
Very helpful and quick response to an emergency situation resolved on the same day.
Jorja McDonald has been so helpful, particularly in dealing with a really tricky situation in our block that no property manager should be dealing with. Huge thanks Jorja!
Requested an LPE1 for an urgent time sensitive case. Meeka Robinson was fast, communicative, and exceptionally efficient. Would highly recommend.
My entire experience with Prime, across numerous managers and staff who I have always been fair and courteous with, has been atrocious. Near impossible to get a prompt reply or speak to someone, if you ask clear and fair questions you are lucky to receive 20% of it answered or responded to - that is, if they respond. They haven’t fixed a front door locking mechanism to my flats that has been broken for almost a year (I’ve lost count now) for which I’ve sent numerous emails with video evidence. The manager couldn’t/wouldn’t tell me when contractors came or were coming but said he’d come himself after stating that contractors came and found no issues. Expectedly, he hasn’t made any further contact months later and nothing has been done, putting all our security at risk. They also made a shamefully inaccurate attempted request for service charge for the 2023 tax year - where a dozen or so residences (which I was among) were being asked to pay a share of an overcharge well above £10,000 for ‘electricity costs’ which they *still* haven’t clarified or apologised for. I can evidence contact I made last year to which no response was made despite follow up despite promises being made by one woman on the phone who was at least polite. The turn over of managers has seen 3 in 2 years, all who have not got a clue. No accountability or genuine engagement with residents, nor attentiveness to our issues. Now they’re asking for extra money from me despite receipt of payment emails less than a month ago and no update regarding this tax years’ service charge despite promises and follow up last year. They use a separate email that goes to junk to try and sting you with administrative charges. Trustpilot unfortunately does not allow me to give 0 stars. I am genuinely bewildered as to whether any of the positive reviews of Prime are genuine, given everyone else I’ve spoken to where I live has had a bad experience and recognises Prime’s inability to communicate or give accurate accounts. This company is sadly another in a list of dodgy predatory management companies who evade accountability and their responsibilities, with profit their only consideration. They will hope their persistent incompetence leads residents to just give up trying to resolve issues then ask you to foot the bill for a severely lacking service. If you are a group of residents where Prime ‘manages’ property, I advise using your rights to get in another and hope they are better.
The property manager, Grace Rogers is excellent. She is always polite, efficient and highly professional. She answers email requests promptly and she has resolved many issues over the years. She is an excellent property manager. It would be helpful if all the staff at Prime Property Management could be as excellent and worked to such high standards as Grace Rogers. Thank you.
Charlie at Prime was very prompt with answering my questions and was very helpful, polite and straightforward to deal with I’d highly recommend him Bws Rachel
Bow made sure to produce an LPE1 within timescales and was very helpful in finding information to support the LPE1. I was particularly pleased as the development has just been taken on by Prime and lots of information is still feeding through, and the timescale fell over bank holidays. Thanks for a personable and efficient experience!
I had a great experience with Rebecca Smith, the Assistant Property Manager at Prime Property Management. She was incredibly helpful in resolving issues I had with my parking permits and parking ticket. Rebecca handled everything with professionalism and efficiency, making the entire process smooth and stress-free. I truly appreciate her prompt assistance and dedication. Thank you, Rebecca! Kind Regards Rasa
Door locking resolved. Had an out of hours issue with main door not opening electronically. Charley promptly sorted it out in a matter of a couple hours.
I live in a block of apartments Prime have recently taken over the facilities management and their first task they decided was important was to remove unused bikes from the private parking area. They claimed to have sent an email to all residents to explain that any unclaimed bikes would be removed unless they had a RED TAG on them which would be handed out to residents; there was no email and unless you asked the caretaker you never received any RED Tags either. They left note on a notice board that nobody ever looks at saying that bikes would be removed but there was no mention of red tags or emails. A few days ago a group of gentleman turned up in a van and removed any bikes without a red tag on including children’s bikes they cut several locks and the locks they couldn’t cut they just left the wheel behind and took the remainder of the bike. The family below us had 6 bikes taken which included 4 children’s bikes. When the mother of the family asked for her bikes to be returned she was told that if she could provide photographic evidence that the bikes belonged to her she would be allowed to come and collect. The caretaker contacted the representative from Prime to ask her to put a stop to it because many people were not aware of this and she refused. This is an ongoing issue and as residents our next steps is to call the police.
Genny was very helpful resolving a credit issue which was quite straightforward but was taking a long time with the back and forth. Highly recommend. Also Rosie Glen, has put in a real shift to ensure the Waleorde Road properties are kept in tip top shape. Whilst most properties have their own issues, dealing with very difficult residents / directors has been an extra burden on Rosie, and she has managed to manoeuvre it with great skill, tact and professionalism. Further due to the central London location, there has been way more exposure to crime and vandalism at this property and she has worked with the directors to navigate the situation and put in place counter-measures for the future. Rosie is a real unsung hero in traditionally a very difficult industry, and should definitely be commended for her efforts
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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