Great communication!
Amy-Rose was brilliant in sorting an additional key fob for our downstairs front door, replies were quick and I had the new fob in only a couple of days!

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Amy-Rose was brilliant in sorting an additional key fob for our downstairs front door, replies were quick and I had the new fob in only a couple of days!
Recently moved into a property managed my Prime and had a blocked drain issue. Katy was immensely helpful, dealing with the matter quickly and efficiently. Hugely professional and a pleasure to deal with.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Kellan managed our door replacement project efficiently and effectively. He sorted out any problems that arose very quickly.
Prime have recently assisted us with the take over of our large 239 unit estate in the West London area and formed us an RMC. To say the previous agent left us in a mess is an under statement! Once the handover was complete they have literally hit the ground running. Katie is our assigned manager and is assisted by Bonnie and Lucy D, so far they have done an exceptional job untangling some of the legacy utility bills that were never paid, installed speed safety measures , jet washed blocks , cleared the gutters and down pipes and have many more items in preparation for the near future. We have also had a good service from the major works team , specifically Leigh Parker, who clearly knows what she is doing and does her job well ! As you can imagine , the residents are now highly suspicious of management companies due to the abuses of the past. The team at Prime are dedicated , professional and knowledgeable in all that they do and have instilled confidence that the site will return to its former glory in time. A great effort by a good team which is highly appreciated! Ps this is a legitimate review , please check out my others too for a fuller picture
Today Tierney has great job arranging the removals to clear the dumped item so quickly to maintain the health safety of the residents at Parkview apartments in Maidenhead, Thank you
Mina Fouladi manages our account and has been very helpful and communicative since she started. She had inherited a few issues which she's helping us to resolve. We've always found her easy to work with and she answers our questions in a timely manner.
Excellent quick and efficient service from Anita to my query and setting up online management of my account
Amy-Rose and the team were incredibly helpful and efficient. My request was handled promptly, and I was kept informed at every stage of the process. It was a pleasure working with such a professional and supportive team..
Anita dealt with my query very promptly. Indeed, I received my key the very next day
I had a great experience with Charley recently, and I can’t thank her enough for the effort she put into assisting me. I needed an important document for the sale of my property, and despite the challenges, she went above and beyond to find it. She was professional, dedicated, and kept me updated throughout the process. Thank you for making what could have been a stressful situation so much easier!
Toby answered my query concerning the payment of my service charge very clearly and succinctly with a prompt reply to my email.
Charlie Carter was brilliant in sorting out the drain problem affecting my parking place.
Toby in the accounts team has been really helpful, they are a great company all round.
Thank you Harleigh for your kind assistance with a parking matter at my flat. Your prompt and efficient response was exactly what I needed 😊
Dealing with building issues and trying to figure out legal and financial implications with my property is often confusing but the service I get from our Property Manager Georgia Gowing is always prompt, address any concerns in a timely manner and informative and up to date on current legislation so I understand what’s going on and makes things as stress free as can be.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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