Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
We have only been dealing with Prime Property for less than a year now. So far so good. Friendly approach to all the issues with professional help at hand. Hannah is working through a list of issues we need addressing and has been very helpful.
Amy-Rose at prime property helped me get a replacement key. Fantastic service. Thanks
We have recently changed management companies to Prime - I'm a leaseholder director of our block - and I have to say they have been a breath of fresh air. It's only been a few months but it's been a great start, and Hannah, our property manager, has been terrific. Quick to respond, does things she says she will, and promptly, and is clear in her communications. Recommended.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Hannah Gray, Senior Property Manager at PPM, is a welcome addition to the PPM team. She has always responded promptly to any issue I've raised and does her utmost to find solutions. I only wish I could say the same for their Legal/Conveyancing team - can take up to a month for a reply to basic application. Their primary modus operandi - to generate income!
I can’t thank Anna from Prime Property Management enough for her incredible help! We were struggling to track down a missing document that was absolutely critical for the sale of our flat. Without Anna, the sale would have fallen through, and we would have been in a very difficult position. She was so professional, patient, and genuinely committed to helping us. Her communication was excellent, and she went above and beyond to ensure we got exactly what we needed. Anna truly made a stressful situation manageable, and her dedication and expertise didn’t go unnoticed. Thank you, Anna, for your amazing assistance—we are so grateful! Highly recommend Prime Property Management, and especially Anna, for their outstanding service!
I found the responses to my emails from Amber Carpenter were prompt and helpful and she attended to the matter that was needed (an LPE1 report) quickly and courteously.
I recently wanted a replacement front door key and phoned PPM not really knowing who to ask for. The reception quickly put me through to an extremely helpful person called ANITA who took my details, checked the key stock availability and posted out to me the same day. This really was great customer service and PPM should be congratulated on both the clarity and quality of staff they employ as well as having in place easy to navigate system for resolving issues in a stress free way. Thank you ANITA and PPM
excellent customer service from Emily Forbes!
I had a very important matter regarding my aparmtent. I contacated cusomter service. I reached Anita who was professional and provided a super fast turnaround to my question. Thank you Anita.
Disgusting service Took over our building in December 2024. Zero contact. Unhelpful rude staff members including managers!! Happy to leave our main front entrance door broken and accessible fully to the public, do not want to action call out as not worth the money ! Told me because my car park gate was locked its acceptable.... don't even know the building clearly!!!! Also even after owning the property for 2 years they have the previous owners details down on my property! Vile company do not recruit to manage your land they are an embarrassment.
Prime have been property managers for my flat 3+ years. Since they took over there has been a noticeable improvement in communication and in dealing with issues relevant to their remit. I am in the process of selling my flat and this requires the Prime to be engaged in the process. This can be at times long-winded, but Aisha Rasool has been especially responsive to questions from solicitors. Thank you.
Really receptive to my query and responded within an hour having solved the problem. Thanks to Emily Forbes
Had a great response from Emily today even though we had never spoken before. Nothing was too much trouble and didn't make me feel like I was being a bother reporting my lack of hot water. Please pass on my thanks and best wishes to Emily for a professional and warm reception and sorting out my issue
Excellent service from Anita.
NEVER USE PRIME MANAGEMENT Prime Management is distrustful and devious. They have taken at least £2000 from our RTM account (which they were managing) and tried to obfuscate the situation with procrastination and lack of communication.
I needed some information for tax purposes. My call was handled by Toby Blizzard - who was prompt and very clear in his responses - my query was answred,
I’ve worked with Prime Property for many years, and they have always been excellent. The office staff are pleasant, professional, and easy to deal with. I highly recommend them for their reliability and great customer care.
Really pleased with my experiences with Prime PM, particularly with Amber. I highly recommend!
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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